Key Honda of Rutland - Service Center

Reticently, I went into the service Department to have my brakes as well as an overall inspection checked before a long trip. Left my care in trusting hands, as I got a ride ( from Honda ) to the local spo brakes as well as an overall inspection checked before a long trip. Left my care in trusting hands, as I got a ride ( from Honda ) to the local sport ,fitness center. Yes trusting hands, because I got a call an hour later saying, everything was all set. Thinking I would end up have a large replacement bill ( for the brakes plus whatever they need to do). When I arrived at the Service Center , they told me the brakes were in good shape, tires, and the only thing needed was the State inspection. In this day and era, it is so refreshing to know that you can leave your car and trust the service department to give you an honest evaluation and only charge you for what is needed, nothing more. It is with the highest respect that I am writing this review. Thank you again for your trustworthiness. Sincerely, David P. Doenges More

Know your Honda and get the job done on time .My experience has been good. They don’t do or recommend unneeded repairs. Great Job! experience has been good. They don’t do or recommend unneeded repairs. Great Job! More

I didn't dream I would be driving a new car home. I've been doing business with Honda for 30 years and this new car is my 4th Honda Civic. The relationship with sales and service has always been frie I've been doing business with Honda for 30 years and this new car is my 4th Honda Civic. The relationship with sales and service has always been friendly, helpful, and efficient. Sales & Service people "CARE" and do their best to keep my car in good running condition, with no pressure to buy another until I'm ready (which I GREATLY APPRECIATE, as I live on a fixed income and try never to take on any obligation that I cannot honor.. The product and the staff have always met my best expectation! More

So Helpful! On a recent trip to Rutland from Maine I had some trouble with my Honda Fit. I really didn't know what to do so I went looking for a Honda dealership. On a recent trip to Rutland from Maine I had some trouble with my Honda Fit. I really didn't know what to do so I went looking for a Honda dealership. On a Sunday morning I ended up at Key Honda. The Service Center was closed, but two salesmen went out of their way to help me. They hooked me up with a loaner car and sent me on my way. I returned the next morning with the loaner, my car was ready and I was on my way. I am so thankful to them. Thank you Dallas and Kyle! Thank you Key Honda! More

Exceptional Service I went to Key Honda today for an inspection and snow tire removal. I also made an appointment to talk with Mike Galiano about my options for my curren I went to Key Honda today for an inspection and snow tire removal. I also made an appointment to talk with Mike Galiano about my options for my current lease. He listened with intention and we discussed several options. I was thinking about switching from a CRV to the HRV. I looked at both models on the lot. I never felt pressured, but certainly felt supported by Mike with making a decision. At 6:30 this evening, I was driving away in my 2018 CRV!!! Thank you, Mike. More

No integrity in VIP plan. We bought our car and it was sold to us with a vip plan that includes free inspection for the life of the car. I was told by the service dept that the We bought our car and it was sold to us with a vip plan that includes free inspection for the life of the car. I was told by the service dept that they will no longer honor their word and commitment. They said the owner had not grandfathered anyone. Your dealer is only as good as your word and in this case it is in the paper work. IF YOU WILL SCREW CUSTOMERS FOR A $45.00 INSPECTION STICKER, THAN WHAT DOES THAT SAY ABOUT THE DEALERSHIP AND THEIR HONESTY AND INTEGRITY. I work for Ge in Rutland I will be sure to post this info on our communication boards and tell everyone about the raw deal the owner has decided to give customers who have already bought and paid for a service. I have already shared this message on face book and will continue until everyone knows , what type of dealer Shear Honda has become. Enjoy your $45.00 saving or as I like to call it Theft of services. I will try to get the word out for you. Then I well I decide rather to file a small claims law suit for breaking your contract. Sincerly, Shawn Graham More

Car and phone electronic Just bought Honda CRV in Wisconsin and came to Vermont and we're having identification issues between two identical phones and USB the salesman Mike s Just bought Honda CRV in Wisconsin and came to Vermont and we're having identification issues between two identical phones and USB the salesman Mike solved both issues in record time thanks again for the great service PS came into the salesroom and Mike asked what he could do for us we explained and he said I can help you with that you won't have to go to service More

Very dissatisfied! I called on Monday for a quote for a B12 oil change on my CRV. He told me that it was $99.97 and that would include the filters. I schedule my oil cha I called on Monday for a quote for a B12 oil change on my CRV. He told me that it was $99.97 and that would include the filters. I schedule my oil change for today which is Wednesday and when I showed up my bill was $172. I asked why was it so much when I called you you quoted me at 99.97 with the filters . That guy said no I quoted you for the 99.97 for the B12 service and for the filters was another 99.97. I was at a friend's house and my phone was on speaker phone when I was calling around for the quotes for the oil change. So I stopped by my friends house after work ask if I misunderstood what he said .she said no he said it would be 99.97.! This is not very good customer service. I feel that I should have got my service for what I got quoted at $99.97! I will not have you do any more work on my car but my free inspections! Very dissatisfied! More