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Key Hyundai of Manchester

Vernon, CT

4.4
2,078 Reviews

21 Hartford Turnpike

Vernon, CT

06066

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Showing 2,078 reviews

March 01, 2011

I bought a car that was listed at $10,300 and I ended up purchising it for $13,147. Since I have bad credit I was forced to pay a $700 fee that was only described as a way to ensure that the bank made a pr More

by qwerty625
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan
Mar 17, 2011 -

Key Hyundai of Manchester responded

Qwerty625 - I am terribly sorry that you had such a poor experience. I messaged you privately so I could get your name and contact you but I never heard back from you. I wish we had the opportunity to rectify your situation. Thank you for your business. If there is anything I can do for you, please still consider "messaging" me back. Kindly, Jill Merriam ps: just to clarify, the Drive Worry Free program is not a warranty, it is a customer loyalty program. If you service with us, we provide you free tires when they wear, a battery if it dies and a free engine guarantee for life. I am sorry if there was confusion over this.

February 18, 2011

THIS IS THE FIRST AND I MEAN THE FIRST DEALERSHIP THAT DELIVERIES RESULTS KEY HYUNDAI DONT JUST SAY IT THEY CAN GET YOU INTO YOUR DREAM CAR I HAVE POOR CREDIT MY CREDIT SCORE IS LOW 400 AND NOW I DRIVE WO More

by DELMISE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KEITH, ED, SAL
January 04, 2011

We had a very pleasant experience at Key Hyundai. They were very accommodating and the customer service was outstanding. They explained all the features of the car and answered all of our questions to our More

by Zackman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edmund Poland (Salesman), Sal (Manager)
Jan 20, 2011 -

Key Hyundai of Manchester responded

Thanks for your great review on Key Hyundai of Manchester. I'm proud of my team there. Thank you for your business! If you ever need anything in the future, do not hesitate to contact me directly at jdulitsky@keycars.com. Thanks! Jill Merriam Dulitsky, owner of Key Hyundai

December 30, 2010

I needed a miracle from God to purchase a car. My credit is bad and my wife would not cosign with me. I went to several dealers, but I could not get passed,"you need a cosigner." I was finally approved for More

by f51m54p232
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Poland, Jesus Rivera Jr., Keith Nye
October 04, 2010

I have had nothing but problems since looking for my car. It has been in the shop twice since I got the car a little over a week ago. On Saturday, when I was told the car needed to be there to be looked at, More

by montie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr. Rivera, Ed Poland and Chris Then
Dec 23, 2010 -

Key Hyundai of Manchester responded

I am so sorry that you had problems. I "messaged" you my cell phone number through Dealerrater.com on 10/4/10 and never heard from you by message or phone. I hope that the issues are resolved, but if not, feel free to reach out to me at jdulitsky@keycars.com Thank you and again, I am sorry for the problems you've had! Jill

August 23, 2010

I want to thank Tim and Shaun in Service and Rhenda and Ed Poland in sales for making every issue I have with Key the best experience ever!! I live over an hour away and knowing that those guys are there More

by redjax671
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim F, Shaun M, Rhenda, Ed Poland
August 07, 2010

This is the 5th car we have bought from Key in Manchester. Obviousley, it is the only place we go to purchase our vehicles. You get a great car for the money and the "worry free" plan is sensatio More

by cjp426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed in sales, Tom in credit
July 21, 2010

I just want to say that if your in Connecticut or anywhere near the state and want to buy a new Hyundai, the only dealership you should visit is Key Hyundai. After a nightmare experience with a c More

by agrado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Kroemer and Brendan Camilleri
July 11, 2010

Initially there was no particular reason in choosing Key Hyundai. But from the first time I visited the dealership and spoke with a sales rep, I did not feel that I was being pressured into purchasing a ve More

by FireCityMedic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
May 21, 2010

Have bought 2 cars there, both times the service and prices I received were excellent. When I had an issue it was taken care of quickly and to my satisfaction. The financing was explained in detail. The More

by tripster88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim in Service, Dustin in sales
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