Key Hyundai of Manchester
Vernon, CT
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Today I went to Key Hyundia where my son's girlfriend bought her first used car with no service appointment at all to see if they could take it for a drive for a noise she heard - Todd DiBiasi drove with bought her first used car with no service appointment at all to see if they could take it for a drive for a noise she heard - Todd DiBiasi drove with us then said let me get it up on the lift and see - they called me an hour later said all fixed - we are beyond grateful at the service yet again we have received from this dealership (purchased 2 used cars now from them and very thankful today) Thank you Todd DiBiasi for taking the time to understand and listen to our concerns and fixing it with no hassle and she can take it back to college feeling so much better! More
The Representative Dan Defreitas is the best! He is courteous, very knowledgeable, helpful and so humble. He’s concerned about the customer’s satisfaction. He ensures your car is getting the ser He is courteous, very knowledgeable, helpful and so humble. He’s concerned about the customer’s satisfaction. He ensures your car is getting the service it came in for. His trustworthiness attitude and willingness to go the extra mile exemplifies his character. He always makes me feel welcome and cared for. The goal for Dan is your car is running in top top shape. He sets a very high quality standard in his work. I recommend him highly. You will never feel disappointed or feel your being taken advantage of. I give Dan Defreitas 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 10 Stars! He’s the bomb.com! More
It was my first time buying a car and Steven C really helped smooth over my experience. I was able to test drive, finance, and get everything sorted ASAP! He was great about answering my questions and ma helped smooth over my experience. I was able to test drive, finance, and get everything sorted ASAP! He was great about answering my questions and making sure I understood the process and what went on behind the scenes. Absolutely phenomenal sevice! More
Horrible experience in addressing my vehicle recall remedy. I got a mailer from Hyundai to schedule an appointment for an urgent safety recall. I set up an appointment online. I called them to confirm remedy. I got a mailer from Hyundai to schedule an appointment for an urgent safety recall. I set up an appointment online. I called them to confirm availability of parts. They transferred me from one line to another and no one answered my question. After that I called another day and they confirmed every was all set. I even got a confirmation call from them before the day of appointment saying its all set. When I arrived Dan DeFreitas the service advisor just told me the part was not available and apologized for my wasted time. I told him that I was not told this when I talked to them multiple times before driving up. But he just sai daorry and handed over the key. I found him very blunt, smile-less face and wanted to quickly end the interaction. Very disappointed with the overall service and lack of care fot customers and their time. More
Very pleasant, and clean! Would definitely go back to buy another car. Ed was my sales guy and he was very nice and informative Would definitely go back to buy another car. Ed was my sales guy and he was very nice and informative More
The salesman Ed was very helpful getting me my hybrid and he was by far the most knowledgeable salesperson I dealt with (and I dealt with a lot) he was by far the most knowledgeable salesperson I dealt with (and I dealt with a lot) More
Steven was so helpful and patient with myself and the two children that I dragged with me… it meant so much to me he took his time and concentrated on us. He even answered my concerns after leaving and even children that I dragged with me… it meant so much to me he took his time and concentrated on us. He even answered my concerns after leaving and even confirmed a change that had to happen. After a week I received a call a newer model came in in a different color than I originally wanted but he still notified me and now I am a proud owner to a 2022 palisades! Thank you!!! More