Key Hyundai of Manchester

My husband and I have been planning our relocation to CT for the past few weeks. Having lived in major cities, we've never needed a car. Since we live in Chicago now, we planned our entire move via web an for the past few weeks. Having lived in major cities, we've never needed a car. Since we live in Chicago now, we planned our entire move via web and phone research. We spoke to several dealers who were able to discuss lease deals over the phone based on the applications we filled out on their websites. Key Hyundai was the only dealership to require an in-person appointment to discuss potential leasing deals with us. We were shopping around for a good deal before our move. We wouldn't have a car to get around in, and didn't want to rent a car for that purpose. Rather, whatever money we would have spent renting a car, we preferred to add to any down payment. All of the other dealers we communicated with understood this. The people at Key Hyundai either have bricks for brains, or they understood and lacked any willingness to accommodate. My initial conversation with an "internet specialist" (a/k/a receptionist), Melissa, leads me to believe it might be the former. If your only job is to insist on making an appointment, you're a receptionist. I prefer not to be misled into thinking I'm dealing with someone who can actually assist me. Additionally, if the first person you deal with has trouble putting together a cohesive sentence, there's very little hope for any successful transaction. I learned this the hard way. Here's what I was told in a nutshell during all of my communications with Key Hyundai: "We received your information and processed your personal information which included a credit check. You are eligible for several deals, but we can't tell you right now because it's illegal." Yeah. They kept spewing a poorly constructed legal argument about requiring an appointment because CT law requires verification of identity. Companies verify people's identites over the phone, all the time. I recently changed our cable plan with our CT cable provider and was certainly not required to show up in person so they could "see and verify" me. Ridiculous. Either they didn't have anything to offer, or they wanted me there in person with the intent of pushing me around to sign a pricey deal. If they actually believe what they told me, their lawyers need to go back to flipping burgers. My husband has a Harvard law degree, but it certainly doesn't take one to see through this BS. When he mentioned this to his colleagues, they summed it up in three words, "Stupid or shameless." It's clear that Key Hyundai is just fishing for mentally-challenged customers, or pushovers. Luckily, I was contacted by a very helpful and accommodating dealership, Wile Hyundai. Their way of handling business is straightforward and efficient. I'd rather walk the highways of CT in my Manolos than purchase or lease a car with Key Hyundai. It was made clear to me that they don't care for my business, and thus safe to assume not yours either. More

Joshua Mendez is far and beyond the best sales man ive ever met. He should be promoted for such great work!!! Thanks again Josh you are the best sales!!! ever met. He should be promoted for such great work!!! Thanks again Josh you are the best sales!!! More

Our experience was wonderful at Key Hyundai. Due to a car accident we were forced to purchase a vehicle, our experience could not of been better especially due to the circumstances. We purchased the new Vel accident we were forced to purchase a vehicle, our experience could not of been better especially due to the circumstances. We purchased the new Veloster from Joshua, his knowledge of the car was extremely helpful, he answered all our questions and concerns about driving in snowy conditions. Joshua also took extra time going over all the details in the manual and he even helped to set up our cell phones to the blue tooth. Sal and John were very pleasant to deal with on the financial end and they were able to get us a great interest rate, it was much appreciated. We are enjoying our new car. The Perry's East Hartford, CT 06108 More

I went to Hyundai looking to test drive a Veloster. Josh was so friendly and informative about this car. As I drove, he asked, "if I expected the Veloster to be so comfortable and fun to drive?" When Josh was so friendly and informative about this car. As I drove, he asked, "if I expected the Veloster to be so comfortable and fun to drive?" When Josh followed up that question with "What don't you like about it?" I did not have an answer. So I bought it! Thanks for making purchasing a car so easy. More

As soon as you drove up thy were very attentive, and a willingness to help. They knew all the information about saleing the cars. And you felt they had your best interest in mine. They took their time, an willingness to help. They knew all the information about saleing the cars. And you felt they had your best interest in mine. They took their time, and you didn't feel they were there just to make a sale. And eve after we bought the car, and had questions they were very helpful. More

Great customer service!! From the time we walked into door we were treated like friends. Ed did a great job showing us the new hyundais. Keep up the great work Key Hyundai. door we were treated like friends. Ed did a great job showing us the new hyundais. Keep up the great work Key Hyundai. More

I had a great experience with Bob and the rest of the team! They were all super friendly and willing to help me with everything I needed. I was impressed at how easy it to was to contact Bob with any qui team! They were all super friendly and willing to help me with everything I needed. I was impressed at how easy it to was to contact Bob with any quick questions. I am extremely pleased with my new Elantra and my overall experience! More

I went to the dealer today just to have my car appraised and left with a brand new Tucson! I was greeted by Ed and told him I was curious about trading in my current car for something a little bigger. I'm and left with a brand new Tucson! I was greeted by Ed and told him I was curious about trading in my current car for something a little bigger. I'm a new mom and my current car was getting a little cramped with strollers diaper bags cars eats etc but I was worried I still owed too much on my 09 vehicle. He had Georgina take a look at my car and she was able to get me out of my current vehicle and into a larger suv for less money than I was currently paying. Ed called my insurance to find out how much my premium would be on the new car and I was amazed it was only 32.00 more a year. During the test drive Ed showed me all the features of the car and ensured I was comfortable with my new purchase. I'm am ecstatic about the car, it has so many more feaures than I thought I'd be able to get. I have heated seats, a roof rack, free satellite radio for three months, and exceptional bumper to bumper coverage, plus so much more! Jonathan took care of my paperwork, was fast friendly and efficient. I was out of the dealership on on my way home in less than 2 hours, which in my experience is a miracle! I am so happy with key Hyundai and with my beautiful new car! Thanks so much, I would highly recommend working with the above mentioned individuals. I truly value their professionalism, competence, and most of all their genuine desire to make me feel welcomed and happy with my purchase! More

I did my homework, went to the dealership found what I was looking for and they made it very easy to complete my purchase. I love my new car and would recommend Joey in the future if asked was looking for and they made it very easy to complete my purchase. I love my new car and would recommend Joey in the future if asked More

I walked into this dealership to browse for a car and found the last Elantra on the lot, which happened to be in the color I wanted. I worked with Joey and Sal and they gave me the best deal possible and found the last Elantra on the lot, which happened to be in the color I wanted. I worked with Joey and Sal and they gave me the best deal possible and ended up walking away that day very happily in my new 2012 GLS Elantra. More