Key Hyundai of Salem

An Unexpected Pleasure! As my car had been totaled due to an impromptu meeting with a deer, I had no choice...I HAD to get another vehicle and was very stressed to be in a si As my car had been totaled due to an impromptu meeting with a deer, I had no choice...I HAD to get another vehicle and was very stressed to be in a situation where I had to make a decision pretty quickly. I sought out Salem Hyundai as my sister and brother-in-law had a good experience there. Mike King (Sales Consultant) was welcoming and friendly and made me feel comfortable from the beginning, as did Eddie Dye (Sales Manager). They both listened to me and actually heard what I was saying. At no time during the process did I ever feel pressured or intimidated...if I said "no" to anything, I was never made to feel like I was being a problem for them. My needs were completely acknowledged and understood and both gentlemen worked very hard to get me into a vehicle that I liked at a payment I was comfortable with. Angel Rivera (Finance Manager) was also pleasant and easy to deal with. Great car buying experience! More

Not the best service I’ve been trying to contact my sales person (Derek Daigle) to help me with the Apple CarPlay and he doesn’t answer. Also He seems like he can’t handle I’ve been trying to contact my sales person (Derek Daigle) to help me with the Apple CarPlay and he doesn’t answer. Also He seems like he can’t handle conflict really well. More

Elantra purchase They sold me a car that I wanted and did so in a professional manner. Very pleased with the car that was delivered to me They sold me a car that I wanted and did so in a professional manner. Very pleased with the car that was delivered to me More

2017 Tucson Evan, James and Armando were all great to deal with. The process was easy, quick and painless! Everything was straight forward, no pressure, and pleas Evan, James and Armando were all great to deal with. The process was easy, quick and painless! Everything was straight forward, no pressure, and pleasant. I recommend Salem Ford Hyundai! More

Good Team I have no complaints with the way I was treated at the dealership. Good car and excellent service. The price was agreeable and I can live with the t I have no complaints with the way I was treated at the dealership. Good car and excellent service. The price was agreeable and I can live with the terms. More

Dealership Experience Our experience at dealership was pleasant and comfortable, and we were treated fairly. Our salesperson Nancy Vega was very knowledgeable and a pleasur Our experience at dealership was pleasant and comfortable, and we were treated fairly. Our salesperson Nancy Vega was very knowledgeable and a pleasure to work with and Angel Rivera was thorough and explained all issues relating to finance. Excellent staff More

Very good All went so well. Very happy with what I got , it had all that I wanted. Very good patient with me, liked his personality and quality. He was very go All went so well. Very happy with what I got , it had all that I wanted. Very good patient with me, liked his personality and quality. He was very good and very helpful More

Lost a long time customer Was given an "all in" price agreed to over phone. Two separate appointments for all work, due to part order. Charged $70 more when brought back to in Was given an "all in" price agreed to over phone. Two separate appointments for all work, due to part order. Charged $70 more when brought back to install a part. Was told "the service agent isn't here who gave you that price, he called out sick" on 2nd appointment to finish the work, when 90% of the work was already done and paid for. Told to reschedule work when he is in and to try to reach that person directly, which would make 3 weeks without heat in my car or the ability to defog my window. 8 years of business. You have lost a customer over $70. Something happened to this business, and it seems to correspond to the fact they no longer do customer surveys. Disgusted and taken advantage of. More

Salem Hyundai This is the 2nd car I have bought from Ford/Hyundai. The first was a Ford explorer. I am very happy with my Hyundai and I believe I paid a fair pric This is the 2nd car I have bought from Ford/Hyundai. The first was a Ford explorer. I am very happy with my Hyundai and I believe I paid a fair price. More

went the extra They called back when they were able to negotiate a better deal, they really went the extra mile to make me happy. My wife and I are very happy with t They called back when they were able to negotiate a better deal, they really went the extra mile to make me happy. My wife and I are very happy with the service we received. This is the third car we've purchased at Salem. More