Key Hyundai of Salem - Service Center

Jason in service provided exceptional service. He made sure everything was addressed. He is very thorough and definitely cares. He made sure everything was addressed. He is very thorough and definitely cares. More

I've had fabulous experiences with this dealership! The cleanliness, the friendliness of the staff, and most importantly, my Service Advisor Jason K is out of this world. Jason's knowledge and professi The cleanliness, the friendliness of the staff, and most importantly, my Service Advisor Jason K is out of this world. Jason's knowledge and professional experience, as well as professionalism & honesty when dealing with clients is to be commended. I'm truly thankful for these experiences at Key Hyundai! They're the Best! More

I sent my son there for his oil change. His first experience. Service advisor comes out with a piece of paper hand written with services he needs to get done , including front brakes. My so His first experience. Service advisor comes out with a piece of paper hand written with services he needs to get done , including front brakes. My son texted me and I told him when he checked out they would print out what he needs with the cost of everything and we would figure it out. Well he comes home and they only gave him print out of the invoice and what they did, oil change, filter etc. I call dealer and I'm told the advisor doesn't really remember (the system was down , that's why no print out), Then they say bring car in again to be looked at and we'll give you a print out?! what?! **edit I was contacted by the service advisor later in the day. He apologized and gave me a break down as to what is needed. I really appreciated him reaching out. More

I will not be returning to the service department at Salem Key Hyundai ever again. My car was in for service and it was not serviced correctly. I was back with a dead car 2 days later. They would not ow Salem Key Hyundai ever again. My car was in for service and it was not serviced correctly. I was back with a dead car 2 days later. They would not own their mistakes and instead gave me the run around, leaving me without a car for days. They are overpriced and rude. If your car needs service go anywhere but Salem Key Hyundai of Salem, NH. They do not care about the customer. More

Always a pleasure taking my Santa Cruz to Key Hyundai for maintenance. No peer pressure.to up sale additional services. Quick turnaround on general maintenance in and out in a reasonable time period. maintenance. No peer pressure.to up sale additional services. Quick turnaround on general maintenance in and out in a reasonable time period. More

My wife and I have bought three cars from Salem Hyundai going back to 2010 and will continue to do so! No pressure, just so easy to work with! going back to 2010 and will continue to do so! No pressure, just so easy to work with! More

Excellent service department and friendly staff. Love the reminders that keep my vehicle service on track. Love the reminders that keep my vehicle service on track. More

It was just a scheduled oil change, but easy to make an appointment and a comfortable and clean waiting room. Also a shout out to the sales folks. My Tucson is a year and a half old, and the purchase was appointment and a comfortable and clean waiting room. Also a shout out to the sales folks. My Tucson is a year and a half old, and the purchase was a terrific experience! More

I have now purchased two cars from this dealership. The first was a used car and was pretty seamless- which made it easy to know which dealership to go with when looking for my current vehicle. Purchas The first was a used car and was pretty seamless- which made it easy to know which dealership to go with when looking for my current vehicle. Purchasing my current car was also seamless- quick and easy and the sales team worked to get me a great deal. However, when my brand new sonata had a check engine light after 2 months of owning it and needed a thermostat replaced, the service department made it almost impossible for me to get it fixed. I was told that they only took vehicles from 8-3 Monday through Friday, which makes it impossible for people who have jobs to get their cars serviced. Since it was under warranty, I wasn’t going elsewhere to get it fixed- so I asked for a loaner. I was told absolutely not, because they reserved those for “people who literally couldn’t use their cars” - which if my car was with them getting fixed, I also *literally* couldn’t drive my car. I was told I would hear back when the part they ordered came in, and it would be in the following Monday. I never heard from anyone and had to call to follow up on this matter. Finally, 2 months after the light went on, my car went in for service on a day that worked for my schedule. I had an appointment for 8:30 am with the understanding it would take “only about 2-3 hours” so I could have my car in the afternoon. Imagine my surprise when 3:00 rolled around and I still had not heard from the service center. I called, and suddenly was told it was done- but nobody had called me to let me know it was done. During that time, I received 3 notifications from my app stating my car had been left idling for so long it had turned off (30 min). To finish off this wild experience, the sheet I was given with information after the service alerted me to the fact that YES- They DO have weekend hours! Even though I was specifically told they did not, and that it wasn’t their issue that my schedule didn’t work with theirs! To say I am disappointed and beyond frustrated with the service I received is an understatement. While I will see this through as my car is still under warranty, I will certainly be looking for other option the next time I have an issue or when I get a new vehicle. I can’t help but wonder if me being a female allowed them to feel as though they could bully me. Perhaps I will send my boyfriend next time and see if he receives any better service or consideration! More

They promise you the world when you lease with them, then they actually uphold their promises! Very friendly, professional dealership. Staff goes above and beyond my expectations every time! they actually uphold their promises! Very friendly, professional dealership. Staff goes above and beyond my expectations every time! More