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438 Reviews of Key Hyundai of Salem - Service Center
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November 22, 2023
All staff are friendly and very comfortable visit whenever I visit this dealership also very close from my area whenever I visit this dealership also very close from my area More
by mi_yu2009
Employees Worked With
November 20, 2023
I went to the dealership for a routine oil change. When I paid my bill, I asked if my wind shield wiper fluid was filled up, because the invoice said "all fluids checked and topped off". They said yes When I paid my bill, I asked if my wind shield wiper fluid was filled up, because the invoice said "all fluids checked and topped off". They said yes. But it was not!! When I got home I took pictures of my engine's tank to show it was not done. I called the dealer immediately and asked for the service manager. I talked with an associate and 2 weeks later, no one has called me back! How can I trust that the oil was even changed after they lied about the fluid fill up?? Nobody has called me back to discuss my complaints. Terrible customer service! More
by E
Employees Worked With
November 17, 2023
Reliable, Nice location, nice and kind people, good work, finish their work in good time finish their work in good time More
by DR848453
Verified CustomerNovember 15, 2023
Because they do very good job, in timely manner, well done job and very consider done job and very consider More
by Gomezalba01
November 11, 2023
Good customer service. Christian gave me many options and explained everything very clear for me to understand and choose the best option. Christian gave me many options and explained everything very clear for me to understand and choose the best option. More
by Glendimar De La Cruz
Employees Worked With
Other Employees :
David Flowers
November 09, 2023
Discontinuing the courtesy shuttle and the recent 3% surcharge on credit card transactions are a turn off. My mother purchased her car there in 2018. She is elderly, lives a short distance away and havi surcharge on credit card transactions are a turn off. My mother purchased her car there in 2018. She is elderly, lives a short distance away and having access to that shuttle was a selling point. Your customer service people are excellent but your bean counter need to make better decisions. More
by KM
Employees Worked With
I don’t have a name
November 09, 2023
Brought my car in with 2 issues they Fixed one of them and sent me on my way. When I called. I was given some advise. Keep driving it and see if it goes away . What? I was charged extra 3% because I use and sent me on my way. When I called. I was given some advise. Keep driving it and see if it goes away . What? I was charged extra 3% because I used a credit card to pay. I was not told that up front. I was also told the initial diagnostic charge would be taken off the finally bill. Instead then just said they quoted me 5 hours for the work and only charged me for 4 to take that fee off. I was quoted 4 hours and charge 4 hours. More
by G_beane
Employees Worked With
John
November 09, 2023
great service and kind employees makes it easy to get car serviced trust the team car serviced trust the team More
by hauntinglyred
Employees Worked With
November 01, 2023
It is impossible to do this in writing. I wish I can talk about it to the manager and explain how terrible your service is. I wish I can talk about it to the manager and explain how terrible your service is. More
by antoinenasr59
Employees Worked With
Other Employees :
Jeremy Case, Sara Graveline
November 01, 2023
Missed diagnosi the problem on my 2017 Santa Fe. Replaced radiator, when the problem was blown head gasket and internal engine problems due to manufacture defect. Went to Hyundai of Keene NH and the Replaced radiator, when the problem was blown head gasket and internal engine problems due to manufacture defect. Went to Hyundai of Keene NH and they found the problem and it is being corrected. More
by DNHO
Employees Worked With
Dont know any names
