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Key Hyundai of Salem - Service Center

Salem, NH

4.3
438 Reviews

438 Reviews of Key Hyundai of Salem - Service Center

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March 31, 2024

The service department was quick and efficient. . The department was friendly, courteous and explained all aspects to me More

by emilykelloway34
Recommend Dealer
Yes
Mar 31, 2024 -

Key Hyundai of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Emily, please let us know. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

March 31, 2024

Brought my car in for maintenance and some repairs, and they explained them to me and took care of everything More

by HC2409
Recommend Dealer
Yes
Employees Worked With
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Marrero
Mar 31, 2024 -

Key Hyundai of Salem responded

Thanks for sharing about your experience with Key Hyundai of Salem. We appreciate your business and hope to see you again soon! Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

March 12, 2024

Online appointment scheduling worked well. Oil change and inspection were completed efficiently. My wait time was very short and the waiting room was clean and comfortable More

by T.Stew228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 12, 2024 -

Key Hyundai of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Your friends at Key Hyundai of Salem

March 12, 2024

Oil change and inspection done efficiently and my wait was quite short. Great job! Online appointment scheduling worked very well More

by T.Stew228
Recommend Dealer
Yes
Mar 12, 2024 -

Key Hyundai of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Your friends at Key Hyundai of Salem

March 12, 2024

A simple recall software update took 2 hours. With an appointment, it should not have taken that long More

by ANNIEBYERS2000
Recommend Dealer
No
Mar 15, 2024 -

Key Hyundai of Salem responded

Thank you for bringing this to our attention, Annie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

March 12, 2024

Went in concern, non were addressed. I asked to take vehicle out with some to replicate problem. I was told there is no one. I will never use this dealer for anything again. More

by bgiii
Recommend Dealer
No
Employees Worked With
Brandon Marrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Marrero
Mar 12, 2024 -

Key Hyundai of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

March 11, 2024

Kept me up to date and spoke factually Good customer service she was sympathetic and answered all my questions. More

by CHARE812
Recommend Dealer
Yes
Employees Worked With
Brittany
Jul 05, 2024 -

Key Hyundai of Salem responded

Thanks for sharing your thoughts about your experience with Key Hyundai of Salem. We appreciate your business and hope to see you again soon!

March 11, 2024

Wonderful experience. Attentive staff. Informative and kept me in the loop with everything that needed to be accomplished. More

by AMANDA.M.BROWN
Recommend Dealer
Yes
Employees Worked With
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Marrero
Jul 05, 2024 -

Key Hyundai of Salem responded

Thank you so much for your kind words, Amanda, and for taking the time to leave us this wonderful feedback!

March 07, 2024

Usually easy to schedule an appointment without a long waiting period. Services are usually done in a reasonable amount of time. Waiting area is nice with plenty of places to sit and even a couple of work More

by VWAARON02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Graveline
Mar 07, 2024 -

Key Hyundai of Salem responded

Thank you for your very kind review. Brandon, Sara, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Key Hyundai of Salem. Your friends at Key Hyundai of Salem

March 06, 2024

Great services Great services, knowledgeable about the car specifications. All staff are very nice and helpful. More

by tanana555
Recommend Dealer
Yes
Employees Worked With
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Marrero
Jul 08, 2024 -

Key Hyundai of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Key Hyundai of Salem to be a positive one. Please don't hesitate to reach out if you need anything else.

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