Rich Rysell was very professional. Rich returned my call after inquiring online about my Ford Escape. We set up a time to test drive the vehicle. He went over all the features of the vehicle and synced my phone with sound system. Thank Key Scales Ford and Rich Rysell for making my purchase stress free!
Hello and thank you for choosing Key Scales Ford. We are so glad to hear that Stan met your expectations. Listening is a key part of our job for sure. Please don't hesitate to let us know how we can help you again. Thank you for leaving your comments.
Went above and beyond what was expected to make for an excellent experience.Especially helpful while acquiring our State Farm insurance. Set up and explained many of the features such as sync, gps, etc.
Thank you for your recent review. We are so glad to hear you had a great buying experience with our dealership. We look forward to seeing you again in the future for your service needs. Thank you for choosing Key Scales Ford.
This is our third vehicle from Key Scales Ford and have always been happy with each experience. Fred Almonte was super helpful! We will recommend this dealership to anyone looking for a pleasant and fair car buying experience.
Our salesman (Fred Almonte) listened to us - BOTTOM LINE! We expressed our desire to purchase a Ford Focus. Fred did not try to sell us a more expensive car or another model. He listened and understood our situation that we were both retired and wanted a second car for local driving. Fred was aware of our time table on that first visit. We wanted a very specific model with options and a specific vehicle color. We returned after our vacation for a second visit to review and test drive the cars he had chosen for us. Fred knocked it out of the park! Test drove the first car he showed us and it was a DEAL. We purchased our new 2018 Ford Focus and are very pleased.
Susan & Don Distler
We try our best to listen to the needs of our valued customers! So happy to hear you noticed! Thank you for letting us know we exceeded your expectations! Please feel free to refer us to family and friends!
That sounds like a perfect car shopping experience and we love the confidence you have in your purchase decision! Thank you for taking the time to leave a great review! You know where to find us if we can be any further assistance!
I wanted to make a point about customer service which seems to be a dying standard with the exception at Key Scales and Doug Faber... I shopped four Ford dealers to purchase my company a Ford Expedition Limited. Scales was by far the smoothest group to deal with and the best pricing.
We are actually planning on purchasing two more vehicles from them even though they are 30 minutes further away than my closest dealer.
We can't wait to help you with those next purchases! Thank you for giving us the chance to earn your business and thank you for taking the time to tell us about your experience! We will see you back again soon, whenever you are ready!
We wanted a very specific vehicle and low hassle process. Rich found exactly the vehicle we wanted, had it shipped in from out of state, and had all of the paperwork done and ready to go when we arrived. We visited the dealer once and were in and out in under an hour with our new vehicle. Thanks so much for treating us exactly as we wanted to be treated!!!
At Key Scales Ford when you work with us, you are family. Thank you for giving us the opportunity to add you to our Key Scales family. We hope we have earned the confidence for you to refer us to your family and friends! Thank you for shopping with us!