We liked the way that Fred handled with providing the quote on the new with trade in and not pushy. We went back to Key Scales even after receiving other quotes from dealership who was very pushy and using very way to get us down to their dealership. They are still calling us.
Also, we just want to say that when the battery in the 2015 Escape had to be replaced, Brandy made sure that there was an available shuttle ride for work. I greatly appreciated that and didn't have to miss anytime from work. The customer services is why we went back to Key Scales.
We stayed with the Escape. It is such a great make of a car, and the 2018 is better in style -more sporty. Thanks!