Key Scales Ford

Pleasant buying experience I just purchased an F150 and would recommend coming here. I searched for a new truck for a month before stopping by and they were the very first place I just purchased an F150 and would recommend coming here. I searched for a new truck for a month before stopping by and they were the very first place to work with me. Took a lot of negotiating but we finally got there lol. Rich Rysell was my salesperson and he was very nice. Thanks. More

We love Key Scales Ford! Best car buying experience ever! The staff even came to our home to complete the paperwork. Who else would ever do that! Everybody there was so nice a Best car buying experience ever! The staff even came to our home to complete the paperwork. Who else would ever do that! Everybody there was so nice and acomodating. More

Give Key Scales Ford a try I recently purchased a Fusion at Key Scales Ford and would recommend stopping there. Rich Rysell was my salesperson,it was great dealing with him an I recently purchased a Fusion at Key Scales Ford and would recommend stopping there. Rich Rysell was my salesperson,it was great dealing with him and the rest of the friendly folks at dealership. Great price, great car and great people. It would be well worth stopping by to chat with them! More

Key Scales Ford is A=1 As a senior citizen I would like everyone to know that I was treated with kindness and respect from Randy Lofton and Jeff Wagner at Key Scales Ford, L As a senior citizen I would like everyone to know that I was treated with kindness and respect from Randy Lofton and Jeff Wagner at Key Scales Ford, Leesburg, FL. I drove off with a 2015 Escape and everything from beginning to end was explained to me fully. I would recommend Key Scales to everyone and would recommend asking for Randy Lofton. Thanks Randy and Jeff I love my new car and I really appreciate your kind consideration and taking the time to spend with me. GO KEY SCALES FORD. Nancy Hall, The Villages FL More

Best Experience We found the vehicle we were looking for and are most pleased. We are most grateful for the kind and helpful assistance received from Fred Almonte, i We found the vehicle we were looking for and are most pleased. We are most grateful for the kind and helpful assistance received from Fred Almonte, in the Sales Dept., as well as the services of the Finance and Service Departments. More

Thank You... Cat Langbehn!!! My 2011 Ford F250 is perfect!!! Cat caught me looking at the truck early Saturday morning and really made my used car purchase perfect. She had the de My 2011 Ford F250 is perfect!!! Cat caught me looking at the truck early Saturday morning and really made my used car purchase perfect. She had the deal worked quickly with a fair price and before I knew it I was signing my life away. I could not of expected more from her and her service!!! Thanks again Cat for making my small business better!!! More

NEVER AGAIN Cat Langbehn (Salesperson) gave us a $500 gift card as part of a promotion. When I tried to use it there was a zero balance on the card. Returned the Cat Langbehn (Salesperson) gave us a $500 gift card as part of a promotion. When I tried to use it there was a zero balance on the card. Returned the card to Cat, and was told she would mail me a new card. Two weeks passed, so I called and left messages twice for Cat and Emailed once, never got a response. On Feb 20, customer service rep Angela Thompson called as routine follow up and I told her of my problem. She said she would have Cat give me a call. Never heard from Cat. On Feb 26, talked to Angela Thompson again and told her I still didn't hear back from Cat. She said see would look into it. Never heard back from her. On march 3, called Cat and left message that if didn't hear back from her I was going to call Bruce Johnson the General Manager. Never Heard back. On march 6, talked to GM Bruce Johnson and told him what was going on. He told me he would look into it and have Cat give me a call. Never heard back from anyone. On march 13, called Bruce Johnson and left message for him to call me. Never heard back. On March 16, called and talk to Bruce Johnson and said he would have someone call me. On March 17, Jeff Wagner from promotions called and talked to me. He had no explanation on why Cat gave me a gift card that had zero balance. The mailing I gave her stated , buy a new car get a $500 gift card. (Not, I repeat, Not a chance to win a gift card!!!) Why give a card at all if it has a Zero balance? The man in charge of promotion (Jeff Wagner), solution was to tell me that if I stopped by they would give me a $5 gift card or they would mail it to me if I wanted. WHAT AN INSULT ! I told him I was not interested $5 gift card and he could keep it. After two months, it is amazing that this is the best solution to the problem they could come up with. Not one of the four people I dealt with offered me an apology. I also received two maintenance services when I bought the car, but I will not be accepting them because I will never step foot in Key Scales Ford dealership again. More