Key Scales Ford

Terrific Team - Sales and Maintenance My Ford Fiesta just turned 1 year old and is working perfectly still. When I bought my Fiesta one year ago from Don it was the best experience ever! My Ford Fiesta just turned 1 year old and is working perfectly still. When I bought my Fiesta one year ago from Don it was the best experience ever! No pressure, extremely helpful and friendly. I could not have asked for a better experience. Even though I live in Winter Garden, I still wait until i am in the area to have my car serviced at Key Scales Ford because everyone is so friendly and helpful - especially Don, Monique, and Wendy. Thank you to the entire team for shattering my beliefs that all car dealerships are pushy, horrible, and trying to swindle you. You are all such great people and I can't wait to come back for my next maintenance. More

Great Bargain Went in to inquire on a new vehicle and walked out with more than I expected, got a great deal and the staff worked with me to get a great deal to ens Went in to inquire on a new vehicle and walked out with more than I expected, got a great deal and the staff worked with me to get a great deal to ensure my expectations were met! More

Purchase of a new Ford Explorer Our experience with Key Scales Ford has always been Great ! This is the 3rd time we have purchased a new Ford at Key Scales and have had the pleasure Our experience with Key Scales Ford has always been Great ! This is the 3rd time we have purchased a new Ford at Key Scales and have had the pleasure of dealing with Blake Kelly. Blake makes the buying experience a pleasure, his knowledge about our vehicle was impressive and was able to review all of the options on our new vehicle. We felt very comfortable driving out of the dealership parking lot. More

Very pleasant buying experience I worked with both Fred and Rich at Key Scales and they made the buying process very easy and painless. My truck was detailed and filled with gas befo I worked with both Fred and Rich at Key Scales and they made the buying process very easy and painless. My truck was detailed and filled with gas before I was sent off. I highly recommend seeking these guys out for a fair deal and a great experience. More

2013 Mustang Convertable Purchase My review was a total 5 stars because of my past purchase from Key Scales Ford and this purchase using their internet salesman Blake Kelly. He answere My review was a total 5 stars because of my past purchase from Key Scales Ford and this purchase using their internet salesman Blake Kelly. He answered all of my questions and attended to my two purchases. My wife and I purchased an new 2013 Edge in 2013, and we just purchased a 2013 used Mustang from Blake. It didn't matter whether I purchased new or used Blake was an exceptionally capable salesman and in my mind I got a very good price on both vehicles. Key Scales and Blake Kelly will get our next purchase also. I also have had very good service from the service dept. All of the personnel at Key Scales Ford are friendly and make my visits enjoyable. Hats off to all of the employees at Key Scales Ford. Dick Wegner More

It was extremely easy and fast It was a pleasant experience and we had a wonderful and knowledgable salesman. Fred went way above and beyond service finding the right vehicle for m It was a pleasant experience and we had a wonderful and knowledgable salesman. Fred went way above and beyond service finding the right vehicle for my husband and I. More

Wonderful Experience My wife and I were searching for a new car. She had found a 2012 Ford Explorer on the Key Scales Ford website. I contacted Blake Kelly and inquired ab My wife and I were searching for a new car. She had found a 2012 Ford Explorer on the Key Scales Ford website. I contacted Blake Kelly and inquired about coming to see the vehicle. Blake informed me the vehicle had been on the lot for a while and did not sell, so the vehicle had been sent to auction. The vehicle had not been auctioned off yet, and Blake was able to bring the vehicle back to Key Scales Ford. We live in Orlando and drove over an hour to see the vehicle. When we arrived Blake had the vehicle already running so it was nice and cold inside. We took the vehicle for a test drive and he talked to us like normal people. He did not ask a lot of the typical "salesman" questions that we had come to expect from other Ford dealerships in Orlando. He was very personal and let us drive the vehicle. He was extremely knowledgeable and was able to answer all of our questions. After the test drive, we sat down and began to do the paperwork. Blake and the financial team at Key Scales Ford worked hard to secure us a good rate which allowed us to purchase the vehicle for a great monthly payment. The paperwork process was quick, easy, and handled by professional and friendly employees. We really enjoyed the smaller atmosphere at Key Scales Ford. We live in Orlando and have some very large dealerships in town. At the larger dealerships we have experienced sitting on the sales floor while the salesman and the management sit above you behind one-way glass and discuss how to make the most money off of you. At Key Scales Ford, we did not experience any of this. They were very upfront, honest, and friendly. We never felt as if we were being judged or secretly observed. Any future vehicle we buy will be from Key Scales Ford. We will gladly drive an hour away, passing many other Ford Dealerships in order to have the smaller, friendlier experience at Key Scales Ford. More

New car purchase Very nice experience and would recommend to others. Salesman and financial employees went above and beyond. They explained each step fully and made Very nice experience and would recommend to others. Salesman and financial employees went above and beyond. They explained each step fully and made sure we understood before signing paperwork. More

From Sales to Service to Repairs I can not say enough about Cathy Langbehn she went over and above for a few months working with me on ordering my new 2015 350 Super Duty, THANKS just I can not say enough about Cathy Langbehn she went over and above for a few months working with me on ordering my new 2015 350 Super Duty, THANKS just don't say enough. I have to also pay a VERY BIG THANKS to Joe Vanwaes who never blinked an eye with my service questions and repeated visits which were the cause of poor assembly line misconduct and manufacturing issues, not the dealership by no means. I must acknowledge Andy the diesel mechanic who was a book of knowledge, more the willing to share his knowledge and expertise with me on the do's and don'ts on the ownership of the new 350 Super Duty... even advised and answered my questions and concerns during my ordering process. WOW, WOW better than any owners manual! THANK YOU ANDY _____! Phil Janik More

Great Service Outstanding overall experience. Internet sale with Rich Rysell. He communicated back to me quickly and we scheduled a dealership visit. Rich knew exac Outstanding overall experience. Internet sale with Rich Rysell. He communicated back to me quickly and we scheduled a dealership visit. Rich knew exactly what I was looking for and after arriving at the dealership he quickly had me in the vehicle for a test drive. We returned, dickered a little, and finally arrived at an acceptable purchase/trade-in price. Then we consummated the deal. Rich knew I was very pressed for time and did everything he could get the car delivered. Also, the F & I gentlemen was a pleasure to work with. I'll be back!!!! More