Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Key Scales Ford
Leesburg, FL
1,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,603 Reviews of Key Scales Ford
March 08, 2014
I gave the rating I did because my sales person "Rod" was very professional and expedient in processing the paperwork for my purchase. Also, Jay (the financial service person) was very knowledgeabl "Rod" was very professional and expedient in processing the paperwork for my purchase. Also, Jay (the financial service person) was very knowledgeable. Both were very courteous, friendly, caring, with good attitudes! More
by Greenm88
March 07, 2014
All the employees at Key Scale Ford contributed to a very positive car buying experience. Blake Kelly did a great job throughout the buying process and the final paperwork / transaction was completed in a pr positive car buying experience. Blake Kelly did a great job throughout the buying process and the final paperwork / transaction was completed in a professional and timely manner. More
by RHolt4
Employees Worked With
Dan Shuten, Don Garrett
March 04, 2014
We received outstanding service. The whole transaction was seamless. We went home with a new car the same afternoon. Fred couldn't have been more helpful or accommodating. was seamless. We went home with a new car the same afternoon. Fred couldn't have been more helpful or accommodating. More
by salromano
Employees Worked With
Fred Almonte
March 04, 2014
Things were great when I was looking for a vehicle. Scott Moll was very attentive and was always in contact with me via phone and emails to the point of being excessive. Sale was made in Mid-January, started Moll was very attentive and was always in contact with me via phone and emails to the point of being excessive. Sale was made in Mid-January, started having problems with the vehicle the first week. We tried to make contact with the dealership only to be given the run around. I made several attempts to contact Scott for help to be brushed aside and told to contact the service department. Did that to be told to go to the dealership I purchased my car at. Hmm, this was Key Scales. Woman in service then directed me to contact the manufacter's dealership for my car, they dont service anything other than FORDS, really??. Again, feeling the brush off, we tried to contact Scott and the Branch Manager via phone and email. Left several messages and sent numerous emails. Have I heard from either one of them yet, NO!!!. amazing how they are so attentive when they want the sale but then as soon as you sign the papers, you become non-existent. Would NOT recommend this dealership to anyone I know. POOR CUSTOMER SERVICE!!!!!!! They do not keep their word on anything they tell you to get you to sign. BIG TIME disappointment. More
by mommys3angls
March 03, 2014
Both Cat and Scott were very patient and helpful in my buying expefience. They worked well as a team, as I chose my car. I looked at many models and the Edge SEL was the one for me. buying expefience. They worked well as a team, as I chose my car. I looked at many models and the Edge SEL was the one for me. More
by saginaw1947
Employees Worked With
Cat Langbehn and Scott Moll
March 02, 2014
Key Scales Ford has always taken the time to determine that the quality of used vehicles available remains top notch. The cost of such vehicles has always been competitive compared to other dealerships i that the quality of used vehicles available remains top notch. The cost of such vehicles has always been competitive compared to other dealerships in the slightly larger market areas, which is why Key Scales remains successful. Rick Marshall's outstanding service and understanding of customers needs vs cost is why I am a multi-car purchaser from him. Without a doubt, my previous purchases and future purchases will be with Rick Marshall & Key Scales Ford. More
by dbenichou
Employees Worked With
Rick Marshall
March 01, 2014
I have bought several cars previously but not from Key Scales My experience with Fred was excellent he was very helpful to me and delivered what he promised. I would by from him again. Scales My experience with Fred was excellent he was very helpful to me and delivered what he promised. I would by from him again. More
by mavikins
Employees Worked With
Fred Almonte
February 27, 2014
Fred Almonte is an excellent Salesman. He is congenial and efficient. We enjoyed working with him. We would recommend him to our friends. Jim and Pat Richardson and efficient. We enjoyed working with him. We would recommend him to our friends. Jim and Pat Richardson More
by mustangpat
Employees Worked With
Fred Almonte
February 26, 2014
This is the 4th Ford vehicle we have purchased from Key Scales. First a Freestar (04 I think) 2010 Edge, a 2012 F150 Super Cab for son's use, and recently a 2014 Edge. And my next door neighbors, the San Scales. First a Freestar (04 I think) 2010 Edge, a 2012 F150 Super Cab for son's use, and recently a 2014 Edge. And my next door neighbors, the Sandlins have 2 Key Scales vehicles in their garage. If that is not an indicator of our satisfaction with your dealership, then what is ? Blake Kelly has come through for us every time. And every time I am in for service, he always says hello and calls me by name. Now how is that for an automotive salesperson.? On our recent purchase (lease actually) Blake took care of all the details - transfer of license tag, insurance etc. What was left for us to do? Accept the keys from Blake, get in the Edge and drive it away. And I should add the Edge is superb - smoother ride, more power and lots more "bells and whistles" than the 2010. I have had my vehicles serviced exclusively at Key Scales and have always had superb service and a friendly efficient staff. So bottom line, keep doing things as you have been and when your new planned showroom is completed - do not change your way of doing business. Paul & Erma Hays More
by paulhays1940
February 25, 2014
I had a few issues with the vehicle I purchased most were taken care of right away. One of the issues took a little longer to work out then I would have liked, but in the end the dealer came through with a r taken care of right away. One of the issues took a little longer to work out then I would have liked, but in the end the dealer came through with a reasonable solution and they are secluding the needed repair for me. The staff was friendly and responded to my concerns in a timely manner. More
by bcdowney
