
Key Scales Ford
Leesburg, FL
Filter Reviews by Keyword
By Type
1,607 Reviews of Key Scales Ford
I purchased a vehicle from a dealership other than yours in Feb. Was never happy with the way I was treated ,they were more interested in getting my Lincoln than to please me. Beings I purchased on the A-pl in Feb. Was never happy with the way I was treated ,they were more interested in getting my Lincoln than to please me. Beings I purchased on the A-plan,they don't make much money I know, but the way I was treateed was not acceptable and I was never pleased with the vehicle.O na whim, came down to your place and was very well satisfied and I got the vehicle I like. Thanks to Scott. More
This was my second experience with Key Scales Ford. My granddaughter purchased her first car from Blake and was treated excellent. Last Saturday I purchased a Ford Fusion from Key Scales. Bill Pyle was my granddaughter purchased her first car from Blake and was treated excellent. Last Saturday I purchased a Ford Fusion from Key Scales. Bill Pyle was my salesman and did and excellent job. I will purchase all my cars from this dealership. Bill was very helpful in getting me in the car I wanted. We also have a 11 mustang we take to their service department and have always been treated well. Thank you Bill for the service and we will be back when the time comes to purchase again. Debbie Claycomb More
Very friendly and helpful! Was not a hassle at all to shop!! Fred was extremely helpful, funny and friendly. Jay was also very helpful and professional! shop!! Fred was extremely helpful, funny and friendly. Jay was also very helpful and professional! More
Mark was so nice, would recommend him and this deaerlship to everybody, the whole experice was great, everybody was helpful in moving the tool box from the old truck to the new one, to everybody, the whole experice was great, everybody was helpful in moving the tool box from the old truck to the new one, More
I gave the rating I did because my sales person "Rod" was very professional and expedient in processing the paperwork for my purchase. Also, Jay (the financial service person) was very knowledgeabl "Rod" was very professional and expedient in processing the paperwork for my purchase. Also, Jay (the financial service person) was very knowledgeable. Both were very courteous, friendly, caring, with good attitudes! More
All the employees at Key Scale Ford contributed to a very positive car buying experience. Blake Kelly did a great job throughout the buying process and the final paperwork / transaction was completed in a pr positive car buying experience. Blake Kelly did a great job throughout the buying process and the final paperwork / transaction was completed in a professional and timely manner. More
We received outstanding service. The whole transaction was seamless. We went home with a new car the same afternoon. Fred couldn't have been more helpful or accommodating. was seamless. We went home with a new car the same afternoon. Fred couldn't have been more helpful or accommodating. More
Things were great when I was looking for a vehicle. Scott Moll was very attentive and was always in contact with me via phone and emails to the point of being excessive. Sale was made in Mid-January, started Moll was very attentive and was always in contact with me via phone and emails to the point of being excessive. Sale was made in Mid-January, started having problems with the vehicle the first week. We tried to make contact with the dealership only to be given the run around. I made several attempts to contact Scott for help to be brushed aside and told to contact the service department. Did that to be told to go to the dealership I purchased my car at. Hmm, this was Key Scales. Woman in service then directed me to contact the manufacter's dealership for my car, they dont service anything other than FORDS, really??. Again, feeling the brush off, we tried to contact Scott and the Branch Manager via phone and email. Left several messages and sent numerous emails. Have I heard from either one of them yet, NO!!!. amazing how they are so attentive when they want the sale but then as soon as you sign the papers, you become non-existent. Would NOT recommend this dealership to anyone I know. POOR CUSTOMER SERVICE!!!!!!! They do not keep their word on anything they tell you to get you to sign. BIG TIME disappointment. More
Both Cat and Scott were very patient and helpful in my buying expefience. They worked well as a team, as I chose my car. I looked at many models and the Edge SEL was the one for me. buying expefience. They worked well as a team, as I chose my car. I looked at many models and the Edge SEL was the one for me. More
Key Scales Ford has always taken the time to determine that the quality of used vehicles available remains top notch. The cost of such vehicles has always been competitive compared to other dealerships i that the quality of used vehicles available remains top notch. The cost of such vehicles has always been competitive compared to other dealerships in the slightly larger market areas, which is why Key Scales remains successful. Rick Marshall's outstanding service and understanding of customers needs vs cost is why I am a multi-car purchaser from him. Without a doubt, my previous purchases and future purchases will be with Rick Marshall & Key Scales Ford. More