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Key Scales Ford
Leesburg, FL
1,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,603 Reviews of Key Scales Ford
February 05, 2014
Cat and the rest of the sales department are excellent. My advice would be to request having the used car inspection done during your financing session to avoid spending another couple hours in the service My advice would be to request having the used car inspection done during your financing session to avoid spending another couple hours in the service department. More
by comfortsweets
Employees Worked With
Cat Langbehn
January 30, 2014
Scott was very helpful with our selecting a new Escape. He is very friendly, not high pressure and a gentleman. This is the second vehicle we have purchased from the dealership and have been very satisfie He is very friendly, not high pressure and a gentleman. This is the second vehicle we have purchased from the dealership and have been very satisfied. More
by AnitaRauch
Employees Worked With
Scott Moll
January 29, 2014
Overall we are pleased with the knowledge of Cathy, she really steered us in the proper direction. Answered any questions we had. Patient, friendly, and above all professional. I will recommend her to any really steered us in the proper direction. Answered any questions we had. Patient, friendly, and above all professional. I will recommend her to any of my friends. She goes above and beyond any car sales person I've met. We will be returning whenever we need or want a new car. Thanks for a great experience. More
by matt12now
Employees Worked With
Cat Langbehn
January 27, 2014
I visited the dealership to purchase a new Ford Escape and was working with Rod Berger. I was quoted a payment that seemed incorrect to me so taking the amount that would be financed, I figured the payme and was working with Rod Berger. I was quoted a payment that seemed incorrect to me so taking the amount that would be financed, I figured the payment to be $30 to $40 less than the payment quoted. I approached Rod and told him what I found and he AGREED and said he would get back to me. NO CALL. I left two messages....NO Call. I called the dealership and left two messages for the Sales Manager.....NO CALL. I called back asking the lady that answereed the phone and asked for the owners name.....REFUSED THE INFORMATION. I then sent a e-mail to the General Manager. He did provide me the name of the owner and asked if he could assist. We had a couple of e-mails and I gave him my phone number so we could talk.....GUESS WHAT NO CALL TO DATE. Customer Service is poor from the salesman to the General Manager. If a salesman asked what you want for a payment, don't tell them. If you do, that will help them take more money out of your pocket. I am sure this review will not be posted Dave Kennedy More
by davkennedy
January 27, 2014
Rich Rysell did an outstanding job in handling our purchase of a new Explorer. His attention to detail was great and he was a true professional in all of his efforts. I'd recommend him and the deale purchase of a new Explorer. His attention to detail was great and he was a true professional in all of his efforts. I'd recommend him and the dealership to anyone. More
by rjbuke
Employees Worked With
Rich Rysell
January 22, 2014
Very nice experience! Fred my salesman was very friendly and sales manager was very helpful. The only negative thing I can say is the service department isn't as friendly or helpful as I expected. and sales manager was very helpful. The only negative thing I can say is the service department isn't as friendly or helpful as I expected. More
by Angramos
Employees Worked With
Fred Almonte
January 15, 2014
Sorry about getting this review back late about these fellows, but i've been under the weather the last few days. Rod and Mike are car salesmen's, for very 1st time I feal like I was going to the dentist fellows, but i've been under the weather the last few days. Rod and Mike are car salesmen's, for very 1st time I feal like I was going to the dentist. Mike had shown the 2014 Esacpe previously and did a excellent job presenting the car it's features. The night we saw Rod we had been at Ford dealer precessor and couldn't work out deal. Rod gave us good deal on the vehicle we searching for and with more options at the price we wanted without pressuring us like other dealers. Well done to ROD & MIKE and for Joe in service dept., which I've worked with on previous vehicle services has always been a pleasure work with vehicle repairs. Good job Keyscale employees! Now that I feel better I'm going to go drive my new Escape. More
by PHOP311
January 09, 2014
Working with the staff at Key Sales Ford was a positive experience. Fred was informative and reliable. He is a man of his word. We plan on doing both service visits and future sales withll this company. experience. Fred was informative and reliable. He is a man of his word. We plan on doing both service visits and future sales withll this company. More
by ccmaenner
Employees Worked With
Fred Almonte
January 06, 2014
MY WIFE AND I DECIDED TO TRADE OUR 2012 FORD ESCAPE IN ON A NEW 2014 FORD ESCAPE. SALES MANAGER, DON GARRET, INTRODUCED US TO SALESMAN RICH RYSELL WHO TOOK VERY GOOD CARE OF US. HE WENT OVER THE FEATURES A NEW 2014 FORD ESCAPE. SALES MANAGER, DON GARRET, INTRODUCED US TO SALESMAN RICH RYSELL WHO TOOK VERY GOOD CARE OF US. HE WENT OVER THE FEATURES OF THE 2014 ESCAPES AND THEN LET US DRIVE THREE DIFFERENT MODELS FOR COMPARISON. WE SELECTED ONE AND THEN RICH WORKED WITH US TO GET THE PRICE WE WANTED. WE ARE VERY SATISFIED WITH OUR PURCHASE. THANK YOU RICH RYSELL! LARRY AND PAULA O;CONNOR More
by LOCON
Employees Worked With
Don Garrett, Rich Rysell
January 04, 2014
All the people that I worked with were very friendly, honest and reall knew their business. It was a pleasure to do business with your Dealership. I prefer doing businees with a local dealership.jwalke honest and reall knew their business. It was a pleasure to do business with your Dealership. I prefer doing businees with a local dealership.jwalkerjr@cfl.rr.com More
by jwalkerjr
