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Key Scales Ford

Leesburg, FL

4.6
1,605 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,605 Reviews of Key Scales Ford

November 14, 2013

No price games. Sales specialist knew product. The price was the lowest. Plenty of inventory. Funny I was under the impression the bigger dealer would price better. Wrong. The smaller Keys Scales did! Tha More

by Davidwjordan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 15, 2013 -

Key Scales Ford responded

We are so happy to hear that you had such a great experience working with Key Scales Ford! We appreciate you taking the time to provide us with some feedback. We hope that you will come back to do business with Key Scales Ford again in the future!

November 13, 2013

Great buying experience....painless and worth the drive from Jax. Only one problem.....the keyless remote is already dead after two weeks? That is disappointing and I'm not sure how to fix. Other than t More

by hfa2265
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 15, 2013 -

Key Scales Ford responded

Thank you for the great review. We are glad to hear that you enjoyed your shopping experience at Key Scales Ford though we are sorry to hear about your remote. If you would, please contact me at (352) 787-3511 or email me at bjohnson@keyscalesford.com and we’ll see what we can do about resolving the issue. Thank you for your business and I look forward to hearing from you. Sincerely, Bruce Johnson General Manager

November 13, 2013

Visit was pleasant. No BS involved. Car was delivered and detailed perfectly. Purchase was what customer Should receive but more often than not don't. More

by JImk6615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Nov 15, 2013 -

Key Scales Ford responded

Thank you for the 5-star review! It is great to hear that your experience at Key Scales Ford surpassed your expectations. We appreciate your business and we hope to see you again for any future automotive needs.

November 10, 2013

This is my second experience with this dealership but my first time leasing a vehicle. Rich was friendly and helpful in showing me all the new gadgets on my new car. I hardly had to refer to my owner's manu More

by kaykelley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Rysell
Nov 11, 2013 -

Key Scales Ford responded

We appreciate you taking the time to share your experience at Key Scales Ford. It is great to hear that we could re-earn your business with our dedicated staff. Rich is one of our best salesmen, and we are so glad that he could help you in leasing your first vehicle. Thank you for the recommendation, your business is truly valued. Enjoy your new car!

November 02, 2013

This is the second vehicle we have purchased from Key Sales in 2013, a 2013 f-150 truck and a 2014 Escape. Both purchases were handled by our sales persons with courtesy, friendliness, and prompt follow- More

by jmartin72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 02, 2013

Our new car purchase began with an internet contact to Key Scales.We had done most of our research at dealers in another state, and wanted our new car to be ready for pickup when we returned to Florida. More

by steve2p
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Nov 04, 2013 -

Key Scales Ford responded

Thank you for such a great review! We are thrilled to hear you had a positive experience at Key Scales Ford. Thank you for your kind words about Fred; we will be sure to pass those onto him. We strive for excellent customer service in all we do, and we appreciate hearing from our happy customers. We hope you will return for any of your future car-buying needs!

October 30, 2013

Do not trust these stereotypical, sleezy, slick, used car salesmen. We were wore out, from waiting and waiting, for the usual, ‘I have to check with my manager,’ deal. We were there over 4 hours! We agreed u More

by fullyrippedoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Nov 15, 2013 -

Key Scales Ford responded

While I do appreciate you taking the time to provide your feedback, I am very disappointed to hear about your unsatisfactory shopping experience with us and I would like to try to rectify the situation. I have tried to get in touch with you several times to learn more about your situation and it seems that we keep missing each other. Please contact me at (352) 787-3511 or email me at bjohnson@keyscalesford.com at your earliest convenience. Thank you again for your feedback and I look forward to speaking with you. Sincerely, Bruce Johnson General Manager

October 28, 2013

Key Scales Ford is a great dealership to do business with as all of their personnel are honest, friendly and personable in both sales and service. This is the second new vehicle I've purchased from them and More

by RSovern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Rysell
Oct 29, 2013 -

Key Scales Ford responded

Thank you for sharing your review with us! We are thrilled to hear that you had such a positive experience at Key Scales Ford. Thank you so much for your repeat business and we hope to continue working with you in the future!

October 22, 2013

On Oct,13 2013, Appr. 7:10am, while driving 1100 miles from home, a "thump" noise, very noticeable as I kept driving, prompted me to stop, asap, at the nearest garage or dealership. Owning 2 other Ford ve More

by mikekrystoff
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
October 16, 2013

Fred was not push and we felt very at home. we enjoyed how it was no pressure and stress. very well done.Fred was understanding of our situation and had concern for us. More

by andhon1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Oct 17, 2013 -

Key Scales Ford responded

Thank you for the positive review. We are happy to hear that your experience with Fred was able to accommodate your needs and make you comfortable with your purchase. Thank you for your business and we hope to see you back for your next service!

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