Key Scales Ford

This is my second experience with this dealership but my first time leasing a vehicle. Rich was friendly and helpful in showing me all the new gadgets on my new car. I hardly had to refer to my owner's manu first time leasing a vehicle. Rich was friendly and helpful in showing me all the new gadgets on my new car. I hardly had to refer to my owner's manual at all. Overall everyone was great and there was no high pressure selling which was a relief. More

Our new car purchase began with an internet contact to Key Scales.We had done most of our research at dealers in another state, and wanted our new car to be ready for pickup when we returned to Florida. Key Scales.We had done most of our research at dealers in another state, and wanted our new car to be ready for pickup when we returned to Florida. We had most of our vehicle specifications identified, and had a pretty good idea of the cost. Once we were connected with Fred Almonte, the process went without any issues. Fred had a couple of ideas for us to consider, and paid close attention to what we were requesting. The entire process was handled by phone and internet, so there certainly were things that could have went wrong, but didn't. Fred did everything that he had committed to do, and communicated with us regularly. When we arrived to pick up our new vehicle, Fred provided us with a thorough orientation of the vehicle and the dealership. A job well done. More

Do not trust these stereotypical, sleezy, slick, used car salesmen. We were wore out, from waiting and waiting, for the usual, ‘I have to check with my manager,’ deal. We were there over 4 hours! We agreed u salesmen. We were wore out, from waiting and waiting, for the usual, ‘I have to check with my manager,’ deal. We were there over 4 hours! We agreed upon a different deal than was wrote up. We didn’t notice, until the next day, which the dealership was closed. Our first mistake, was trusting these people. Our second mistake was being in a rush, to get out of there and, ‘Just get it done.’ (The only reason we went with this car, is because it seemed like a good deal. I could have gotten a brand, new car, with no miles, which I really wanted, for what we ended up paying for a 2 year old, used car at Key Scales.) When we called the salesman, Rod, he simply laughed at our misfortune and hung up. Then, we called back, trying to talk to a manager. No manager available. We called back a few more times, a couple hours apart-not even telling them our business-and no manager. Finally, my husband had to take time off work, so we can drive the 20 miles, to return the car. Basically, the only person we could talk to, was Jay, the same rude tone leasing, ‘manager,’ who pushed us through the initial paperwork. Of course, he copped an attitude and got defensive, when we explained the misunderstanding. We had to keep him calm, when we explained that we didn’t want the car. He told us that Rod did the deal correctly, by charging up the sale, to above retail. He even showed us how much money they made off us! Over 3000.00! Of course, there is nothing he can do, they swindled us, fair and square. Now we are stuck with an overpriced, used car. Use extreme caution when dealing with these people. They lost more than just our business. We have 3 friends that are looking for Fords. I'm directing them stay far, far away from these people...you should too. More

Key Scales Ford is a great dealership to do business with as all of their personnel are honest, friendly and personable in both sales and service. This is the second new vehicle I've purchased from them and as all of their personnel are honest, friendly and personable in both sales and service. This is the second new vehicle I've purchased from them and the reason for going back this time is because of the service received over the past 3 years and they continued in excellence. More

Fred was not push and we felt very at home. we enjoyed how it was no pressure and stress. very well done.Fred was understanding of our situation and had concern for us. how it was no pressure and stress. very well done.Fred was understanding of our situation and had concern for us. More

we love our new Edge and Mike Bonner made the experience a very pleasant one. We don't like to be pressured when car shopping and we never were. They informed us on all deals and rebates coming to us and ga a very pleasant one. We don't like to be pressured when car shopping and we never were. They informed us on all deals and rebates coming to us and gave us a very fair price. More

They listened to my situation and got me in a new truck. Fred and Jay stayed past closing time to make sure I walked away happy. Fred and Jay stayed past closing time to make sure I walked away happy. More

Buying the Escape was a very pleasant experience. Fred was very knowledgeable about the Ford product line. Upon delivery of our new vehicle, he explained the features in a very understandable manner.(I re was very knowledgeable about the Ford product line. Upon delivery of our new vehicle, he explained the features in a very understandable manner.(I really appreciated that, since I am not very auto-savvy!) More