Key Scales Ford

Over priced service. Total noise problem not solved. Had to go elsewhere to get problem finished. Miss putting transmission dipstick back in place. Just glad noticed when the hood was opened. Recall notice to go elsewhere to get problem finished. Miss putting transmission dipstick back in place. Just glad noticed when the hood was opened. Recall notice not done because of inapptidude. Northern vehicle should not be worked on because you people can't handle it. Don't tell me my car is worth nothing and try to sell me another one.Thanks but no thanks. We found someone cheaper and more reliable and proficient. signed UPSET More

jr was very helpful and curtious and if couldnt answer my questions,he knew where to go and got the answers. the female busness manager was the one who was able to close the deal with her creative financing. questions,he knew where to go and got the answers. the female busness manager was the one who was able to close the deal with her creative financing. thanks to all for making this a pleasent buying experiance. More

Overall does not say what he means. Claims can come up with a price and than tries a bate and switch, or some other tactic. with a price and than tries a bate and switch, or some other tactic. More

Wendy was so very helpful. She had the headliner to our new Ford Focus which came loose fixed within 1 1/2 days without replacing the entire headliner. Great job, Wendy and all those who worked on it in t new Ford Focus which came loose fixed within 1 1/2 days without replacing the entire headliner. Great job, Wendy and all those who worked on it in the shop. More

Overall I had a pretty positive experience with Key Scales Ford. Nice small town dealership and atmosphere. Their personnel seemed genuinely nice and they followed through with all of their promises Scales Ford. Nice small town dealership and atmosphere. Their personnel seemed genuinely nice and they followed through with all of their promises without any prodding from me, so that was important and appreciated. And they have followed up after the sale. Like any dealer they are trying to make a sell and maximize their profits, so be an informed consumer and be prepared to negotiate. More

My wife and I moved to Florida in 2004, and traded up our 1999 Ford Escort for a Ford Fusion in 2007. We chose our new car at Key Scales Ford in Leesburg because of our preference to buy American, the conven 1999 Ford Escort for a Ford Fusion in 2007. We chose our new car at Key Scales Ford in Leesburg because of our preference to buy American, the convenience of Key Scales to our new home, and the level of comfort we felt with the staff when we first visited the dealership. Some weeks ago, when we decided to trade up again, the first dealership we visited was Key Scales. The reasons mentioned above were the same but our comfort level had been reinforced by six years of very good service from Key Scales. When we set out to buy our newest car, we wanted to take a close look at hybrids. I called Key Scales and talked with Mike Nall. Mike said that Key Scales was selling this model within hours of receiving them. We hopped in our car, took a test ride, and purchased the first SEL Model that became available. Mike Nall is a pleasure to work with. He presented the vehicle, answered our questions, and allowed us to control the process. My wife and I keep our cars for about six years, and Extended Service Plans have given us protection until we trade. Janet Benni, Key Scales Finance Manager, knows her ESPs. She is very professional and very patient, allowing us all the time we needed to decide on the plan that was the best fit for us. Bruce Johnson , Key Scales Sales Manager, does more than meet and greet. He is genuinely sincere in wanting us to have a good experience everytime we visit the dealership. He comes over and talks to us whenever he sees us. He wants to know if there is anyway he can be helpful. Keyscales Ford is just a nice place to buy a car. More

I brought my 11 fusion in for a basic oil change. After noticing an offensive odor in the car and checking the interior for possible oil or grease stains I opened the hood and discovered the oil fill cap h noticing an offensive odor in the car and checking the interior for possible oil or grease stains I opened the hood and discovered the oil fill cap hadn't been replaced after the oil change. Oil had been thrown out onto the engine and hood insulation causing the odor. The engine was cleaned and the engine inspected and appears to be ok. My main concern is about 2-3 months after I purchased the car I noticed the left front marker light wasn't working. I brought it in and after Joe V checked it out he discovered the marker lens was cracked on the cover was broken. He spoke with someone from management and said the agreed to repair it as well as replacing a clip that was apparently broken as well. After the lens, light and fog light cover was replaced the "clip" came in and Joe schedules an appointment with the body shop the install the clip. After they replace the clip the guy from the body shop told me the car had had some body work done and he thought the front bumper had been repainted. I spoke with one of the managers when I had the oil changed and asked for the history on the car. Obviously they were aware of the issues with the car when I bought it and all I asked was what were these issues. Key Scales was highly recommended by a friend that used to work for your competition and I have/had no reason to believe otherwise. Just the facts please, remember money talks, BS walks! Thanks, Larry Anderson More

I contacted Key Scales Ford the morning of Oct. 31 and talked with Rod Berger about the 2012 inventory that was available on Ford Fusion Hybrids. He gave me excellent information, quoted a price, and enc talked with Rod Berger about the 2012 inventory that was available on Ford Fusion Hybrids. He gave me excellent information, quoted a price, and encouraged me to visit. My husband and I arrived at approximately 3:45 p.m. that same afternoon and by 7:15 p.m. drove off with a 2012 Ford Fusion Hybrid. Rod was a very knowledgable salesman and took a great deal of time to go over all of the features on the vehicle. He stayed with us for several hours and made sure that we were completely satisfied. Yes, I would without question recommend Key Scales Ford to friends and family and tell them to call Rod Berger. More

Well... years ago my husband & I bought a car there..and Sept 11, 2012 he passed a way and I stoped in to look at cars & Mark Bonner was so nice to me...it was the day I picked up his ashes..anyw there..and Sept 11, 2012 he passed a way and I stoped in to look at cars & Mark Bonner was so nice to me...it was the day I picked up his ashes..anyway I guess I just needed some one to talk to and he just was a nice guy..but I wasn't ready to buy yet...so now about 3 weeks later or so I called Mark and said I was ready to buy and set up an appointment with him that day..well to make a long story short I found the car that KNOCKED my socks off. My "Candy Girl" Ford Focas Titaniam....I just love it!!!! And Mark and Janet Benni couldn't have made all the paper work easier...and I was nervous, cause I paid cash and that was a lot of money but they weren't pushy or anything...I did feel very comfortable...Janet Benni was very patient with me, cause I was getting a little nervous...but she was so nice..she even gave me a card for a fill up on gas next time I come in..And Wendy helped me so much when I thought I needed a oil channge..she showed me somethings on car I couldn't figure out...YES , I would DEFINITLY recomend these 3 people and Key Scales Staff..I did even pass out some cards to some people of Mark Bonner..he was super....well..again I couldn't be happier with my car...and I went looking at about 5 different dealships and came back to Key Scales...so glad I did...Thank You Again...Debi Oberster More