Key Scales Ford

Totally pleased with Key Scales Ford in Leesburg, FL and with the salesperson we worked with, Fred Almonte. Everyone was friendly and professional. There was never pressure or any hard sell tactics. We got with the salesperson we worked with, Fred Almonte. Everyone was friendly and professional. There was never pressure or any hard sell tactics. We got the car we wanted at a fair price and love it! Since our purchase, the customer service has been excellent - - even a class to help us become familiar with the Sync program! We have no reservations about recommending this dealership to our friends. More

Mike was a great sales person, and everything he promised to do was done, and on time. Scales Ford has always a great reputation, and the Phillips Family has done business with Scales Ford for over thirty y to do was done, and on time. Scales Ford has always a great reputation, and the Phillips Family has done business with Scales Ford for over thirty years. More

Every employee at Key Scales was helpful and very respective. Rod is an outstanding sales person. His knowledge of his product is substancial given the number and different types vehicles he sells. respective. Rod is an outstanding sales person. His knowledge of his product is substancial given the number and different types vehicles he sells. He further showed his commitment to service by assisting my wife and I as we moved our goods from our old vehicle to our new one. Janet wasn't pushy as we finalized our deal with the business manager, and Wendy in service has shown her commitment to resolving issues by researching records which showed a Sync System software upload was required on our particular 2011 Explorer. I intend to continue to have Key Scales perform my maintenance requirments. More

He took time with us, explained things we didn't understand we took a test drive, not in the one we bought but another Escape.. Everyone was very firendly. Mike asked if we wanted something to drin understand we took a test drive, not in the one we bought but another Escape.. Everyone was very firendly. Mike asked if we wanted something to drink and got us water..The girl that did the financing made sure she explained everything so we would fully understand what was going on... Just a very good experience.. We left very happy. It was our first car bought at Key Scales Ford, but sure it won't be the last.... More

My wife and I have bought 2 vehicles this year a F-150 and the latest was a new ford focus. We dealt with Fred Almonte and as always he is a pleasure to work with. He sells you want you want and need r and the latest was a new ford focus. We dealt with Fred Almonte and as always he is a pleasure to work with. He sells you want you want and need rather than the most expensive and something that you will regret later. He works within your budget. The service is always great and the people are a pleasure to work with. More

While I'm probably not the typical customer living down in SWFL (4 hours away) I was overly impressed with everyone I came into contact with at Key Scales. Specifically Mr. Blake Kelly & Mr. Bruce John in SWFL (4 hours away) I was overly impressed with everyone I came into contact with at Key Scales. Specifically Mr. Blake Kelly & Mr. Bruce Johnson. Upon arrival, Blake Kelly met me at the door and was actually jogging to expedite the transaction knowing that I had a 4-hour drive back to SWFL. Bruce was cordial and also super efficient in handling the financial aspect. I've purchased multiple cars from big city dealers, but have never been treated with such care as I was at Key Scales. I will definitely reach out to Blake Kelly when I'm ready for my next vehicle. Not sure I could recommend any positive changes at this dealersip, as the over-all experience was MOST positive. Follow-up: Minor concerns were addressed by Service Dept. (Joe Vanwaes) at no out of pocket expense and a $261.00 reimbursement check was even issued for overpayment in title & registration fees. Kindly, R. Goetz More

We went into the dealership to schedule a first time service on our 2013 Ford Escape..we bought the vehical in Michigan..We told the salesman we needed to get an oil change and learn about the synk prog service on our 2013 Ford Escape..we bought the vehical in Michigan..We told the salesman we needed to get an oil change and learn about the synk program in our car..Chad Howell took us in the dealership and set everything up in the computer for us showing us how to work with Synk..our salesman in Michigan did not show us any of that..we thanked Chad very much ,,he was extreamly helpful,,,and invited us to attend another class on Oct. 4th at the dealership.so we can learn even more about the synk msystem in our car,,,thank ou Chad ur great RoseMarie and Dennis Bridges The Villages , Florida More

Wendy was very helpful to me when I spoke with her about a problem with the fuel door on my 2011 Ford Fusion. She looked at the fuel door and quickly realized it was very loose. After checking my car's re a problem with the fuel door on my 2011 Ford Fusion. She looked at the fuel door and quickly realized it was very loose. After checking my car's records, Wendy ordered the necessary part and told me it would be fixed under warranty. Once the part was received, Wendy called me to bring in my car, and it was promptly fixed while I waited. I'm very pleased with the service I've received to date from Key Scales Ford and plan to keep returning to this dealership for all my vehicle's needs. More

I have been interested in the Ford Focus for a couple of years now, but had never been into a dealership. Having worked for a dealership of a different brand and owner, I was hesitant to go in knowing what years now, but had never been into a dealership. Having worked for a dealership of a different brand and owner, I was hesitant to go in knowing what I know from experience(not good). I submitted an e-mail and Blake e-mailed me immediately and called within 30 minutes. When I came in, I was greeted by several people that actually walked me to Blake's desk. Not only did we get a good deal, but I went in to look at a used Focus and we left in a brand new one. Janet was also a joy to work with. She is amazing with finance and got us a better deal than the financing we went in with. I will definitely be a customer for life at Key Scales! Kudos on making what used to be a stressful experience into an enjoyable one! Keep up the good work! I also want to point out that the weather was terrible the day we purchased and Blake told us to come back for a full detail when the weather was better. Above and beyond! More

We had a great experience buying our Ford Escape. There's almost always room for improvement in price, but everything else was top notch. We just hope that the Service Dept. is as well run as the Sa There's almost always room for improvement in price, but everything else was top notch. We just hope that the Service Dept. is as well run as the Sales Dept. Our sales rep, Rod Berger, did a fine job showing the car, explaining features, and guiding us through the purchase paperwork. More