Key Scales Ford

Pleasent Experience Sales Specialist Randy Lofton was very helpful and respectful. We have purchased many vehicles in the past. It has mostly been an unpleasant experien Sales Specialist Randy Lofton was very helpful and respectful. We have purchased many vehicles in the past. It has mostly been an unpleasant experience for us. We were pleasantly surprised when this purchase turned out to be most pleasant. We would definitely return for future purchases. More

Good experience Nice job. Gerald worked with me and met my terms. They have great hours and follow up on concerns. I would recommend them to a friend. Nice job. Gerald worked with me and met my terms. They have great hours and follow up on concerns. I would recommend them to a friend. More

Just Looking I just started looking at trucks, and Gerald Tinsley asked if he could help me and I said I was just looking not ready to buy yet and he said that did I just started looking at trucks, and Gerald Tinsley asked if he could help me and I said I was just looking not ready to buy yet and he said that did not matter he would be glad to assist me. We went and looked at trucks and he was very helpful, I drove one and liked it, I told Gerald I was going to talk to my wife and would be in contact. He thanked me for stopping by and we parted. It was one of the best experiences I have had a car dealership. Gerald took a lot of with me and answered all of my questions. Doug Faber introduced himself and was very pleasant, told me if I needed anything to give him a call. When I get ready to buy I will certainly go to Key Scales Ford More

"Austin Jolley is the best" What a pleasure it was doing business with Key Sales Ford and Austin. He was very patient with me as I tried to make my choice. Don't hesitate to go What a pleasure it was doing business with Key Sales Ford and Austin. He was very patient with me as I tried to make my choice. Don't hesitate to go there and ask for Austin. He will definitely help you in deciding your next new car. Dot Gallo More

A great buying experience! Our experience with this car dealership was pleasurable and non-intimidating. Rich Rysell and Randy Lofton are wonderful and knowledgeable sales prof Our experience with this car dealership was pleasurable and non-intimidating. Rich Rysell and Randy Lofton are wonderful and knowledgeable sales professionals who made us feel comfortable. The financial part of the transaction with the very knowledgeable Jim Roberts was a pleasant and stress free experience. Thank you so much, we absolutely love our 2014 Toyota Tacoma (Mr. T) and would travel the 300 mile , 4 1/2 hour trip from south Miami again to do business with you. More

Justin Jolley did a great job! We knew what we wanted and Justin worked hard to accommodate our wants and needs.. We will truly recommend Key Scales Ford and Justin Jolley. We knew what we wanted and Justin worked hard to accommodate our wants and needs.. We will truly recommend Key Scales Ford and Justin Jolley. More

very pleasant, easy to work with Our salesman, Harry Wilhelm, was very friendly, knowledgeable and low pressure. The financial closing was also a very pleasant experience, thank Our salesman, Harry Wilhelm, was very friendly, knowledgeable and low pressure. The financial closing was also a very pleasant experience, thanks to Jim Roberts.. We would not hesitate to send friends there. We love our new truck!! More

Excellent customer services Nick worked with me for over a month to purchase my Mustang. I'm a snow Bird living in Michigan for 6 months a year. I was one of the unfortunate ones Nick worked with me for over a month to purchase my Mustang. I'm a snow Bird living in Michigan for 6 months a year. I was one of the unfortunate ones with a VW diesel that I wanted to turn in. Nick made many phone calls finding out exactly what I wanted. HE SUCCEEDED. Then after arriving home I learned that my next door neighbor also had nothing but praise for Nick and this dealership. More

New 2017 Explorer Purchase - Premium Buying Experience After shopping for weeks at area dealerships (in person & via internet), we found Key Scales Ford to be courteous and responsive to our inquiry. From After shopping for weeks at area dealerships (in person & via internet), we found Key Scales Ford to be courteous and responsive to our inquiry. From the first contact with Rich Rysell on the internet, he was informative, supplied the requested information in a timely fashion and provided consultative service (not pressure sales). Upon arrival, after introductions, we were presented with a "No Surprises" written copy of the quotation negotiated by phone. We test drove the car while our trade-in was evaluated. Upon return from the test drive, we were pleasantly surprised, all previously agreed figures were honored. It was refreshing to not be faced with bait & switch internet prices or trade-in values that declined upon inspection. I can honestly say, "all negotiations were conducted in good faith and honored". This theme was continued with every person we interacted with (Rich Rysell/Salesmen, Doug Faber/Sales Manager, Chris Morano/ Sales Manager, Jim Roberts/Finance Manager), even the person who detailed the vehicle before departure was courteous and efficient. Thanks to everyone for a great customer experience and job well done! More

Friendly and professional Very professional, deal was completed in good time. Rich was friendly and great to deal with. Love my new Ford truck and will recommend this dealer Very professional, deal was completed in good time. Rich was friendly and great to deal with. Love my new Ford truck and will recommend this dealership to friends. More