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Key Scales Ford

Leesburg, FL

4.6
1,604 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,604 Reviews of Key Scales Ford

July 22, 2016

Key Scales Ford is GREAT! Our overall experience was terrific! All of the gentlemen were welcoming and helpful. Rich Rysell, the online rep, was very professional. He was avail More

by Ksastre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Rysell, Doug Faber, Gary Blackman
Jul 22, 2016 -

Key Scales Ford responded

Thank you for your review. More consumers turn to online shopping every day - some for research, some for convenience, and others just to try to "avoid the hassle" they've experienced in car shopping before. I'm glad to hear that Rich was attentive to your needs, not only online, but at the store on delivery. We appreciate you using keyscalesford.com, and choosing Key Scales Ford for your new vehicle. Bruce Johnson, General Manager

Jul 22, 2016 -

Key Scales Ford responded

Thank you for your review. More consumers turn to online shopping every day - some for research, some for convenience, and others just to try to "avoid the hassle" they've experienced in car shopping before. I'm glad to hear that Rich was attentive to your needs, not only online, but at the store on delivery. We appreciate you using keyscalesford.com, and choosing Key Scales Ford for your new vehicle. Bruce Johnson, General Manager

July 22, 2016

fast, excellent It was a wonderful experience. I would highly recommend Randy Lofton as our sells person. The Dealership was excellent. Everything was very efficien More

by lofton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Garrett, Randy Lofton, Gary Blackman
Jul 22, 2016 -

Key Scales Ford responded

Thank you for your review. Our entire team at Key Scales Ford strives to make the car-buying process as time-efficient and rewarding as possible for every customer. I'm pleased to hear that Randy helped to make your experience a truly positive and memorable one. We appreciate your comments, and look forward to seeing you back with us again in the future. Bruce Johnson, General Manager

July 22, 2016

Handled new car purchase fast and was knowledgeable. Rich was friendly and professional at the same time...knowledgeablle about the vehicle we purchased. I would buy our next vehicle from Rich Rysell. Ev More

by 5J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Rysell
Jul 22, 2016 -

Key Scales Ford responded

Thank you for your comments. I am happy to hear that Rich took great care of you during your recent visit to Key Scales Ford. We appreciate your business, and the confidence you have placed in us. We will continue to earn your trust in the future. Bruce Johnson, General Manager

July 21, 2016

Excellent Service My wife and I have had the process of leasing a new ford explorer and having our ford edge serviced. Both experiences were completed in a very profess More

by garandjoan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Jul 21, 2016 -

Key Scales Ford responded

Thank you for your response. I am happy to hear that Fred and the Sales and Service Teams at Key Scales Ford have lived up to your expectations in the past, and we intend to keep living up to those standards for you in the future. We certainly appreciate your recommendation! Bruce Johnson, General Manager

July 17, 2016

very pleased went there to get a used f150 with a trade in and I talked to Harry Wilhelm from sales very nice man. never pressured me to get the truck. at the end More

by ernie 28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Wilhelm
Jul 17, 2016 -

Key Scales Ford responded

Thank you for your review. Finding the right truck is not an easy proposition; however, I'm happy to hear that Harry made the process as simple as possible. We hope you will enjoy your F150, and we appreciate your business! Bruce Johnson, General Manager

July 17, 2016

Going Green with a CMAX I shopped on line, knew what I wanted and the n I visited Key Scales. I was pleasantly surprised by all the fuss they made and no pressure to buy. The More

by JRich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Johnson, General Manager, Stan Reynolds, David Hawn
Jul 17, 2016 -

Key Scales Ford responded

Thank you for your response. I am pleased to hear that Stan and David helped to make your experience here at Key Scales Ford go smoothly. I'm sure you'll enjoy the C-max - especially when you're passing all of those gas stations! We appreciate your business, and the trust you've placed in Key Scales Ford. Bruce Johnson, General Manager

July 17, 2016

Excellent Service This is the second car we bought from Key Scales Ford. Nick Amalfitano and Harry Wilhelm were excellent. They were very friendly, professional and h More

by patmike2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Wilhelm, Nick Amalfitano, Jim Roberts
Jul 17, 2016 -

Key Scales Ford responded

Thank you for your review. Congratulations on your new Edge! We appreciate you choosing Key Scales Ford. We are even more pleased that, after comparing the competition, you came back to Key Scales Ford a second time. We aim to keep the process as painless as possible. From all of us, thank you for returning! Bruce Johnson, General Manager

July 14, 2016

Professional, courtesy and easy to make a deal! Arrived for a 10 a.m. appointment , was met promptly and took vehicle for a test drive. Worked out the details of the deal within 15 minutes. Met wi More

by Roy W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Shuten, Rich Rysell
Jul 14, 2016 -

Key Scales Ford responded

Thank you for your comments. Time is important to all of us, and we aim to be respectful of your time when you visit Key Scales Ford. I'm also glad to hear that Rich didn't "cut corners" to get you on the road quickly. That's what sets us apart from the competition. We appreciate you letting us know how we did - and we appreciate even more when you let your friends and family know. Bruce Johnson, General Manager

July 14, 2016

Love my new 2016 Ford Focus Buying a new car from from Key Scales Ford was extremely easy. My sales person Randy Lofton was very knowledgable & friendly and not pushy. He gave me More

by LDCruise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Garrett, Randy Lofton, Jeremy Langhoff, Doug Faber
Jul 14, 2016 -

Key Scales Ford responded

Thank you for your review. Buying a new vehicle should never be a scary or surprising (in a bad way) - and I'm happy to hear that Randy and the rest of the Key Scales Ford team made the process work for you. We appreciate you putting your trust in Key Scales Ford - twice! - and look forward to keeping the experience surprise-free in the future. Bruce Johnson, General Manager

July 13, 2016

Great buying experience We purchased a new 2016 Ford Escape this week. Erik Montano was our salesman. He went above and beyond to give us a great deal. He was very personable More

by Dale123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montano, Brian Collins, Gary Blackman
Jul 13, 2016 -

Key Scales Ford responded

Thank you for your response. As a former Service Manager, I know you understand the challenges that take place in a dealership. To earn your confidence, trust, and your business, truly is a statement that all of us at Key Scales Ford appreciate. We hope you enjoy your new Escape, and look forward to seeing you through our doors in the future as well. Bruce Johnson, General Manager

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