Key Scales Ford

Excellent customer service and pleasant experience Purchasing a car at this dealership with Fred was actually an enjoyable experience. He made it fun and talked us through our options, with no pressur Purchasing a car at this dealership with Fred was actually an enjoyable experience. He made it fun and talked us through our options, with no pressure. I have never "enjoyed" the process of purchasing a car before, but this felt more like time spent discussing my awesome Fusion Hybrid with friends! ! Thank you! ! More

My Rep inspired my confidence! I wanted to look around the lot to see what used cars might be for sale because at some point I knew I should be trading in my current car for a new o I wanted to look around the lot to see what used cars might be for sale because at some point I knew I should be trading in my current car for a new one. I was advised that I couldn't just wander around the lot, but needed a salesman. The receptionist asked "Nick" if he would help us. I explained that I just wanted to get an idea of what was available. So Nick was able to determine our price range and showed us several cars (listening to what I was telling him I wanted). What impressed me the most was his low-key, yet persuasive ability to describe each car insofar as its suitability for me. (I wanted good visibility all around, low mileage, etc, etc.) I was looking at a car that I really liked but my husband would not consider a non-certified car... so Nick showed us a more expensive model and was describing the benefits, and the color as we walked... and talked us into it and I couldn't be happier!!!! Nick closed the sale without pressure...just good salesmanship. More

Good service The salesperson and the team found us the car we wanted and in the color we requested. They helped us get the incentives to save us money. The salesperson and the team found us the car we wanted and in the color we requested. They helped us get the incentives to save us money. More

Rating experience purchasing new car My buying experience with Key Scales Ford, especially dealing with sales associate was outstanding. Rich was very helpful in explaining the various op My buying experience with Key Scales Ford, especially dealing with sales associate was outstanding. Rich was very helpful in explaining the various options available to me regarding buying or leasing a vehicle. His assistance lead me to decide to lease my new Ford Fusion I would recommend Key Scale Ford to anyone who asks me about my new car. More

Awesome experience No pressure at all, Rich came out answered all our questions and we told him what we were looking to do, No time at all we drove away in our new car!! No pressure at all, Rich came out answered all our questions and we told him what we were looking to do, No time at all we drove away in our new car!!! This was the second vehicle that we have bought from Key Scales and would definitely recommend! More

Nick really worked for me! The process was painless. Nick and Dan did a great job of helping me quickly and painlessly. Nick even helped me by " going the extra mile". I realize The process was painless. Nick and Dan did a great job of helping me quickly and painlessly. Nick even helped me by " going the extra mile". I realized after all was said and done that I had left something in my old vehicle that had personal value to me, He said no problem, he searched my old car for me, found it had it waiting for me 2 days later. I didn't feel that I was pressured and that makes a big difference to me. Aside from my experience I don't feel that I got a fair value for my old vehicle. The parts in it are worth more than what I got. More

Great follow thru Rich Rysell is by far the best sales person I have ever delt with. Second to none. I just bought my 30th new Ford and rich made it the best experience Rich Rysell is by far the best sales person I have ever delt with. Second to none. I just bought my 30th new Ford and rich made it the best experience yet. More

2016 C Max Purchase Rich took the time to answer all of our questions and explained how things worked during our demo ride. Once back at the dealership, Rich, Don Garret Rich took the time to answer all of our questions and explained how things worked during our demo ride. Once back at the dealership, Rich, Don Garrett, and myself were able to reach a fair price in short time! Dan Shuten completed all the paperwork without any pressure! More

Purchase 2015 Mustang Randy Lofton was fantastic, delivered on what we agreed to, and I drove 275 miles to buy this car! He made me feel welcome and did everything I asked Randy Lofton was fantastic, delivered on what we agreed to, and I drove 275 miles to buy this car! He made me feel welcome and did everything I asked you. Great customer service!. More

Great Experience Harry Wilhelm was a pleasure working with,great experience. Love my new F-150. Your your service consultant " Turbo " fun to work with. I highly recom Harry Wilhelm was a pleasure working with,great experience. Love my new F-150. Your your service consultant " Turbo " fun to work with. I highly recommend Key Scales Ford. More