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Keyes Hyundai

Van Nuys, CA

4.7
1,941 Reviews

5746 Van Nuys Blvd

Van Nuys, CA

91401

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1,941 Reviews of Keyes Hyundai

April 03, 2024

Arrived at my appointed time and was promptly helped by John. I had a recalled software issue that needed attention so the job was estimated to take a 3 hours. I said I was going to a nearby cafe (about More

by mrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
Apr 04, 2024 -

Keyes Hyundai responded

Hi, thank you for sharing your experience with us! We are thrilled to hear that John provided you with excellent service and went above and beyond to ensure your satisfaction. We appreciate your loyalty and look forward to serving you again in the future.

April 03, 2024

The salesman - Carlo and the finance department were all wonderful. The car is terrific and I am installing a level 2 charger next week - level 1 is VERY SLOW. More

by jonschwartz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Hovanesian and Lucine Martirosian
Apr 04, 2024 -

Keyes Hyundai responded

Jon, we're thrilled to hear that Carlo and our finance team provided you with excellent service during your car purchase. It's great to hear that you're enjoying your new car! Installing a level 2 charger will definitely enhance your driving experience. Thank you for choosing Keyes Hyundai!

March 27, 2024

Susan was very easy to work with. She listened to what I needed and made everything go smoothly. More

by Bithierry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan
Apr 01, 2024 -

Keyes Hyundai responded

Hi, thank you for sharing your positive experience working with Susan! We're thrilled to hear that she was able to meet your needs and make the process smooth for you. If you ever need assistance in the future, please don't hesitate to reach out.

March 19, 2024

Excellent and super fast service. Staff very helpful and friendly. The best experience of a Hyundai dealer More

by MOBurbank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hughes, Karina Sandoval, Erica Quezada, Eddie Gabrielyan, Mike Asatryan, Ryan Gregory, Jimmy Molina, Julian Kim, Kevin Skawarski, Mikey "G" Gutierrez
Mar 20, 2024 -

Keyes Hyundai responded

HI, thank you for taking the time to review us! We appreciate your time and hope to see you again!

March 17, 2024

The service department is great. Fast and friendly service every time. They keep my Elantra running great and don't try to up sale me. More

by sabjshields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Montoya
Mar 19, 2024 -

Keyes Hyundai responded

Sabrina, thank you for your kind words! We are so happy to hear that you had such a positive experience with our service department! Providing fast and friendly service is always our top priority. We appreciate your loyalty and look forward to keeping your Hyundai Elantra running smoothly in the future!

March 15, 2024

As a New Mexico resident and after frustrating experiences trying to buy a Tucson PHEV from dealers in several other states, I have nothing but praise for Ruby Chu and the internet sales team. Sh More

by hhall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie and Levon in finance, Ruby Chu
Mar 19, 2024 -

Keyes Hyundai responded

Thank you for sharing your positive experience with Ruby and our internet sales team! We're thrilled to hear that the process was seamless and that you were able to get the vehicle you wanted. We appreciate your feedback and wish you all the best with your new Hyundia Tucson PHEV!

March 05, 2024

Upsold me on everything, from extended warranty, Keyes app, interior and exterior warranty, Nitrofill for tires. Nothing was optional. The advertised price is not the available price. There are so many ot More

by GR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Suzuana
Mar 06, 2024 -

Keyes Hyundai responded

Thank you for bringing this to our attention. We sincerely apologize if you felt pressured to purchase additional items at any point during your visit. Please know we strive to provide transparent pricing and options for our customers, and we regret to hear that we may have fallen short this time around. We would like to address your concerns directly, so please feel free to contact Sean Evans, our General Manager, at seanevans@lithia.com. We appreciate your feedback and the opportunity to improve your experience with us.

March 05, 2024

Andrew was friendly and communicated well. The waiting room is under construction, but it was still comfortable. More

by puritan.vacuole-0t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Mar 07, 2024 -

Keyes Hyundai responded

Andrew, thank you for taking the time to share your experience with us! We're glad to hear that you found our team friendly and accommodating. We appreciate your understanding regarding the construction in the waiting room. Your feedback is invaluable to us as we strive to improve our services!

March 01, 2024

processing of the leasing of the vehicle was very good and speedy, we were completed within two hours More

by jaguar60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Bassous, Brooke Faber
Mar 05, 2024 -

Keyes Hyundai responded

Thank you for taking the time to leave us such a positive review! We are thrilled to hear that your leasing process was efficient and satisfactory. We appreciate your feedback and look forward to serving you again in the future!

February 21, 2024

At Keyes Hyundai we received the the very best service! From the introduction to the test drive, then the business meeting and transaction - all was flawless and great!! We HIGHLY recommend George Arau for More

by inonzur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Arau, Johnny Bassous, Eddie Gabrielyan
Feb 21, 2024 -

Keyes Hyundai responded

That's great to hear! Thank you for the review!