Keyes Lexus

car wash I know that washing the car is complementary, but if you do it, please return clean car I specially left a plastic empty bottle in drivers side and g I know that washing the car is complementary, but if you do it, please return clean car I specially left a plastic empty bottle in drivers side and got the car with it More

Great customer service after n initial problem with staff Good service Rental car made available. Timely done. Would go back again Have purchased 10 cars there. Hope to get more cars in the future. Good service Rental car made available. Timely done. Would go back again Have purchased 10 cars there. Hope to get more cars in the future. More

service the car I was offered different times to choose from and had a Convenient appointment to service my car. Excellent and friendly stuff. Mike Nazari was great! I was offered different times to choose from and had a Convenient appointment to service my car. Excellent and friendly stuff. Mike Nazari was great! More

I'm very happy with the treatment I receive at Keyes Lexus, I feel I'm receiving the best service possible. I trust Mike to always give me the best service. I will be back for my next service. I feel I'm receiving the best service possible. I trust Mike to always give me the best service. I will be back for my next service. More

Keyes Lexus rocks! Bill Horvat, Service Advisor, is always so helpful and extremely professional. He's always a pleasure to work with and makes the service experience p Bill Horvat, Service Advisor, is always so helpful and extremely professional. He's always a pleasure to work with and makes the service experience palatable! More

Enterprise Rent-A-Car issue Several months ago, I brought in my car for regular service for which I was given a loaner by Enterprise-Rent-A-Car for one day free of charge. The a Several months ago, I brought in my car for regular service for which I was given a loaner by Enterprise-Rent-A-Car for one day free of charge. The agent, however, got my credit card. I returned the car the same day after completion of the service work and drove away my own car. A few days later they charge my card for ~$228. After complaining, they credited my account for $148.34 on Sep 28, 2017. After additional complaint and Mike Nazari’s insistence, they credited my account for $29.67 on Dec 3, 2017. Despite many pushes by Mike Nazari and my multiple complaints, Enterprise has not fully credited back my account as of today (2018-01-10).. In my view, this kind of practice not only hurts Enterprise, it also hurts Keyes Lexus. I will be hesitant to buy a car from Keyes auto Dealerships in future for not trusting Enterprise when I need a loaner car. More

15,000 mile service I had a scheduled appointment for the 15,000 mile service on my Lexus SUV. I arrived on time and was greeted and taken care of immediately. The serv I had a scheduled appointment for the 15,000 mile service on my Lexus SUV. I arrived on time and was greeted and taken care of immediately. The service was completed in less time than I expected. The waiting room was roomy and comfortable, and there were numerous beverages and an assortment of snacks available. More

"Satisfied Customer" Very satisfied with my overall vehicle purchase. I would have gone car shopping sooner if I knew It wasn't as long and painful of a process as I thou Very satisfied with my overall vehicle purchase. I would have gone car shopping sooner if I knew It wasn't as long and painful of a process as I thought it would be. More

Great Service Department I had my Lexus serviced for the first time at Keyes Lexus and it was a great experience. Danicia was very easy to work with. The check in process was I had my Lexus serviced for the first time at Keyes Lexus and it was a great experience. Danicia was very easy to work with. The check in process was quick and she let me know that the service was taking longer than estimated so that I wasn’t wondering where my car was. More

Great service Fast service friendly staff. Would not take my car to any other dealership for service I would recommend Keyes of van nuys to anyone who wants to buy Fast service friendly staff. Would not take my car to any other dealership for service I would recommend Keyes of van nuys to anyone who wants to buy a car or take there lexus in for service. More