Keyes Lexus

From the moment we walked into the store, Luis was there to help us. We were impressed with the superb service he gave us and would highly recommend him for anyone else. to help us. We were impressed with the superb service he gave us and would highly recommend him for anyone else. More

I have been a Keyes Lexus customer three times in the past and love the product. This time, we were greeted by Luis Nunez, a product demonstrator, who was not only extremely knowledgable but was a terri past and love the product. This time, we were greeted by Luis Nunez, a product demonstrator, who was not only extremely knowledgable but was a terrific representative for your dealership. There was no pressure to make a deal that day. He just wanted to show off the Lexus quality and make sure we were happy with something that would fit our needs. He made us feel very comfortable in what has historically been known to be an uncomfortable situation for many car buyers It was a pleasure working with Luis. More

Where do I start? After storming off the lot at Where do I start? After storming off the lot at Center Acura, we drove up Van Nuys Blvd and decided to check out an IS350 at Keyes. Not knowing Where do I start? After storming off the lot at Center Acura, we drove up Van Nuys Blvd and decided to check out an IS350 at Keyes. Not knowing of Keyes prior it was purely out of convenience (and my terrible experience at Center) that we stopped. I was in-between an Acura TL-SH or an IS350. From the moment we stepped on the lot it was a great experience. We were greeted by Gayle Rachtman who was greatly helpful, likeable, and easy-going. I was in search of an IS350, 2012 or newer. We test drove a stellar graphite CPO that was perfect but, it just wasn't EXACTLY what I wanted. We perused the lot with 2012 models and 2013. I fell in love with a white F Sport IS350. From Gayle we went over and worked with Joey Yerkanyan. It was the first dealership EVER who sit you down and talk numbers straight with the sales manager. Typically the sales person plays good cop, runs off to talk to a guy in a far off room who says "yay" or "nay" to your offer. Here, I worked straight with the man making the decisions. We worked it out to where I was comfortable, with the least amount of haggling, all straight talk. Discounts were flying and I was showered with perks. This was probably the easiest, smoothest transaction ever experienced at a car dealership. We took a break, grabbed some food, and came back to Joey who had thrown together a few more discounts. From there we moved upstairs to Rod Makou. He was enjoyable to work with, which made signing my life away that much easier. Everyone I met at Keyes had a great personality and was a joy to work with. I would highly suggest this dealership to anyone who wanted a great experience. Not to mention; the cookies, coffee, and fruit are top notch! Ah, in addition they just sent me a custom video of MY new car...genius! Thanks to everyone at Keyes Lexus for making my first BRAND NEW car purchasing experience memorable. More

Luis was accommodating, professional, efficient, outstanding and very knowledgeable of the car. He made buying experience a joy. Luis is truly an asset to the Lexus team. outstanding and very knowledgeable of the car. He made buying experience a joy. Luis is truly an asset to the Lexus team. More

Five years ago, after being humbled, humilated, and put down by other dealerships, my husband and I walked into the Keyes Lexus dealership thinking we could drop and in and just look. We were upside-down w down by other dealerships, my husband and I walked into the Keyes Lexus dealership thinking we could drop and in and just look. We were upside-down with a Chevy Tahoe. The lease was up and I just assumed we could turn it in and get another car. Wrong! We owed thousands! Everyone, including many Ford and Chevrolet dealerhsips, quoted us astronomical lease payments.Other luxury car places just laughed at us. By the end of the day, we were weary and just wanted to look, or dream, about having a Lexus. Right away, Elia Shapiro welcomed us. Without any pressure, he asked us what we would like. We told him, but not in full sentences. We were embarassed, afraid---scared of being berrated. We told him our situation, said that we had good credit and nice personalities, but that was about it. We couldn't afford to pay more and we certainly couldn't come up with alot of money down. Moments later Elia came back and said "What if I could take your car, get you a new car and keep the same payments?" Wow!How was this possible? How could he do this? I thought I was dreaming! That day we realized that anything was possible! Elia took care of us, treated us with respect, enthusiasm, humor and joy. He got us a new Lexus-- a better car and for less money-- better than any other dealership!! Since that time, we have returned to Elia twice, for a lease and most recently a purchase. He definitely makes miracles happen. And his sales team are just as courteous and professional as he is. I always enjoy coming into this Keyes Lexus dealership. It's different, beautiful, classy and welcoming. I can't imagine getting a Lexus anywhere else. Additionally, Mania Alexandrian made our buying experience a joy. She's truly an asset for the Lexus sales team-- very poised and professional. Rod Makou, too,in finance, welcomed us like family--very effecient, patient, thorough and kind. No pressure from anyone. Thank you Elia, Mania and Rod for making the unexpected happen! I have always wanted a Lexus Rx...and once again, you made an idea into reality!Thank you for everything! Gratefully Yours, Cindy Goldenberg Tarzana, CA... A Proud Lexus RX Owner! More

I live in Hollywood and I plan on only going for service on Van Nuys... they were so great and friendly!! Narine was incredible and Joey was great! The office was incredibly clean and the staff were all sup on Van Nuys... they were so great and friendly!! Narine was incredible and Joey was great! The office was incredibly clean and the staff were all super knowledgable. More

ROD WAS VERY ACCOMODATING AND FRIENDLY TO ME AND MY FRIEND,HE'S VERY NICE, CALM, SOFT SPOKEN. ALL OUR QUESTIONS WERE ANSWERED AND THE SERVICE WAS OVERALL EXCELLENT. FRIEND,HE'S VERY NICE, CALM, SOFT SPOKEN. ALL OUR QUESTIONS WERE ANSWERED AND THE SERVICE WAS OVERALL EXCELLENT. More

We either leases or or purchased four Lexus vehicles fro. This dealer We know everybody there and they know us We got another great deal with great service This dealer We know everybody there and they know us We got another great deal with great service More

I was looking for a IS 350 in blue and in the F package. Call the dealer and spoke to Rod Makou and he told me the car was available. At first I was a allitle hesitate to drive down to the dealership. But w Call the dealer and spoke to Rod Makou and he told me the car was available. At first I was a allitle hesitate to drive down to the dealership. But when I got down to the dealer they had the car pull up front and clean. Keys Lexus and Orod Makou made this the best experience purchase experience. I will go back to see Orod when my lease are over and would definitely recommend this dealership. Ask for Orod More

We have been getting our cars from Keyes for years We have been getting our cars from Keyes for years because they are a very knowledgable, courteous, and well priced dealership. Whether we are looki We have been getting our cars from Keyes for years because they are a very knowledgable, courteous, and well priced dealership. Whether we are looking for a new car, or bringing one in for service, we are always pleased with our experience. They continually go out of their way to meet our needs, and that is why we keep coming back. More