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Keyes Toyota

Van Nuys, CA

2.7
365 Reviews

5855 Van Nuys Boulevard

Van Nuys, CA

91401

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365 Reviews of Keyes Toyota

May 30, 2022

good costumer service. good cars .fast and quality work.like the test drive service .nice More

by shirinyan0507
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
May 31, 2022 -

Keyes Toyota responded

Thanks for the kind review!

May 30, 2022

Excellent service, car was delivered earlier than promise , i'll take my car back for service again More

by Daro1224
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
May 31, 2022 -

Keyes Toyota responded

Thanks for choosing us and we hope you'll consider working with us again. Feel free to reach out if you have any additional questions and we'll be happy to answer them.

May 30, 2022

Great experience with them! ! I got my in Riverside CA and they transported it on a trailer to me with no hassle!! More

by Johnny M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
May 31, 2022 -

Keyes Toyota responded

That's awesome to hear, Johnny! Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!

May 27, 2022

Service on vehicles are fast, friendly service advisors, and they bring up your car to where you are siting More

by Kukies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
May 31, 2022 -

Keyes Toyota responded

Thanks for choosing us to service your vehicle! We appreciate it!

May 26, 2022

Very good and friendly customer service, Mr. Oliva was very good I will recommend Keyes More

by Boris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Oliva, Hudson Wallbank
May 27, 2022 -

Keyes Toyota responded

Hi Boris, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Hope to see you again soon!

May 25, 2022

Service rep was discourteous and not at all customer friendly. I will never work with him again. I have been going to Keyes for 12 years and this is the worst service ever. More

by Bunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
May 26, 2022 -

Keyes Toyota responded

We're sorry to hear you had a bad experience at our service center. We try our best to make sure our customers feel valued and respected, and it's clear we failed this time around. We'd appreciate it if you'd be willing to speak with us soon so we can figure out more about your experience.

May 25, 2022

Service is a joke now . I been your customer for over 30 years .we loved it . But After have the service I know that’s it . There are so many people working ..running aroun More

by smatin123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
People in service Dept
May 31, 2022 -

Keyes Toyota responded

Thank you for your feedback. We apologize that your service took longer than expected. Our technicians do their best to ensure quality and thorough service for all customers and sometimes repairs can take longer than originally planned. We are looking into what happened and would like to gather more information from you directly. Please email our General Manager, Jim Sarvey, at jsarvey@keyestoyota.com at your earliest convenience.

May 23, 2022

Shady pricing - total ripoff in the service department. Sadly, it didn't surprise me at all. Quoted me over $200 for something my mechanic could do for less than $100. Service rep says "I don't set the More

by n_k_h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris, Mario
May 24, 2022 -

Keyes Toyota responded

We appreciate you taking the time to share your experience and feedback with us. Please know that we try to keep our prices highly competitive with other service centers and auto shops in the area and that we never wish to deceive our customers, as we do our best to ensure quality service. If you would like to discuss this further, please feel free to email our General Manager at jsarvey@keyestoyota.com. Thank you for your time.

May 20, 2022

Excellent service from the team. Edgar was fantastic. Shaq and other management made us comfortable and handled our transaction professionally and thoroughly. Won't have vehicle f More

by mike.bloom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
edgar Moncada, Hudson Wallbank
May 23, 2022 -

Keyes Toyota responded

That's awesome to hear, Mike! Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Have a great day!

May 19, 2022

horrible customer service at the service department. the fume is coming into the cabin and they are not able to find where the issue is and not able to fix it. In the end, the service advisor (Kirk and More

by Ashkan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hudson Wallbank
May 24, 2022 -

Keyes Toyota responded

Ashkan, Thank you for the feedback. We apologize for what happened regarding your car service and would like you to know that the experience you described is not one we would ever intend to give our customers. When it's most convenient, please contact our General Manager, Jim Sarvey, at jsarvey@keyestoyota.com so that we can turn this around for you.

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