Keyes Toyota

I have always enjoyed a new car, but I have never enjoyed the process of buying one( at a dealership). This past Memorial Day weekend, I purchased a brand new Prius! I went to four different dealerships, AND the process of buying one( at a dealership). This past Memorial Day weekend, I purchased a brand new Prius! I went to four different dealerships, AND shopped online. The moment I walked through the door, I felt comfortable with the staff. They were friendly, informative, and not pushy. I just wanted to say thanks Keyes Toyota for giving me a great price and making the whole process so easy. I am looooooving my new car!! More

What a great experience!I have purchased many cars over the years and am familiar with all of the different tricks that dealers try and pull. these guys were straight up, honest and actually fun to work wi the years and am familiar with all of the different tricks that dealers try and pull. these guys were straight up, honest and actually fun to work with. Luis gave me a great deal on my camry,no hasssle no BS!They even got me the color I wanted from another dealer without trying to jack up the price. I am planning to buy another car for my daughter this summer and will definately be going back to Luis and the Guys over at Keys on Van Nuys! More

Well I went today and got a new Prius V, and after reading all the reviews online from other people, I wonder if they went to the same dealership as me. I had nothing but a pleasant experience with th reading all the reviews online from other people, I wonder if they went to the same dealership as me. I had nothing but a pleasant experience with the employees. I would recommend this place to all my friends looking for a new toyota. :) More

I had an awful experience test driving with these guys a couple years ago (they wouldn't give my husband his license back for an hour after we said we weren't buying the car). We decided to give them a sec couple years ago (they wouldn't give my husband his license back for an hour after we said we weren't buying the car). We decided to give them a second chance, but after my recent dealings I would never go back again. The actual sales person (Rene) was very nice (I'd give him a 5) - I really feel bad for the guy given the attitude of the rest of the dealership. We test drove a car and went in to negotiate with another associate for almost 2 hours (mainly over the trade-in value of my car). Once we came to an agreement, they brought in a third person who basically started the process all over. Three hours of my day totally wasted. The most irritating part was that they probably had no intention of doing the deal we had spent 2 hours getting to. Went back again with cash from my old car, and they still gave us the run-around. The dealership I purchased from (Simi) was night and day better than these guys. More

Nice people veery easy yo work with. The showroom is very large and friendly. If you want a car go to Keyes Toyota. Went to Hamer Toyota and they were very rude to us. Told us they wouldn't sell us a car bec large and friendly. If you want a car go to Keyes Toyota. Went to Hamer Toyota and they were very rude to us. Told us they wouldn't sell us a car because they would not come down on price More

DO NOT, DO NOT, DO NOT BUY FROM THIS DEALERSHIP!!!!! I traded in my SUV for a Prius and they robbed me blind. I thought I was getting $5800 for my trade in just to find out I am paying $9000 over regular traded in my SUV for a Prius and they robbed me blind. I thought I was getting $5800 for my trade in just to find out I am paying $9000 over regular price after I signed. They found a way to get it into my payments without me knowing about it. I was there for 7 hours, I was tired and wanted to go home. They lie to you! They would not help you after your purchase! You are history after you signed. BEWARE BEWARE BEWARE. GO TO ANY OTHER DEALER. I AM NOT THE ONLY ONE WITH ONE STAR REVIEW! If you look at any website including this one you will notice that this dealership does NOT have even 1 review higher than 1 star. Why is that? Thank you for reading. More

I walked into the dealership and the first thing he said to me was a lie. I had just come from another dealership only to have the sales Person tell me that there was a $3,000.00 mark up on all priuses. Thi to me was a lie. I had just come from another dealership only to have the sales Person tell me that there was a $3,000.00 mark up on all priuses. This was not true. So I promptly walked out of the place with not another word. More

i called this dealership at first, they gae me an amazing price. when i walked into the dealership they told me they "miss-Quoted" me. they pretty much lied about their prices and their inventory and tried l price. when i walked into the dealership they told me they "miss-Quoted" me. they pretty much lied about their prices and their inventory and tried leasing me a used car while claiming it was new. would not recommend anyone to to business with this dealership. More

I went in for a 5k service($80) on my Corolla that has 55k miles on it. I also needed the side mirror replaced because the glass broke when I hit a trash can. I told the service consultant that I would wa 55k miles on it. I also needed the side mirror replaced because the glass broke when I hit a trash can. I told the service consultant that I would wait there while my car was being worked on. Over an hour later they came to tell me they could replace just the glass of the mirror instead of replacing the whole motorized housing. That was the only good they did. After two hours the service consultant brought me to his office where he told me I needed the front brakes replaced($230), cabin air filter replaced($70), and brake fluid flushed and replaced($110). When I pushed for more information he gave me the information I wanted about when the stuff was last done but he was not helpful at telling me how frequently this stuff needs to be done. Eventually he told me that the air filter and brake fluid could wait but the brakes should really be done now. They were down to 20% (supposedly) though the last time they were serviced the brakes were at 45% 5k miles earlier. After allowing them to replace the brakes I had the courtesy van take me home because I was tired of waiting there. When I finally got the car back 3.5 hours after I brought it to the dealer the new mirror had smudges all over it. I got home and took the air filter out and there were leaves that had worked their way to the filter but hitting the filter against the driveway a few times got rid of all the leaves and made the filter look as good as new. Why couldn't the service tech knock the filter a few times to remove the leaves when he checked the first time to see how clean it was? While all the employees appeared to be nice and helpful I do not trust a word they say. They do not consult you with your interests in mind, all they care about is trying to sell more services than what you came in to have done. This is not the first time they have tried to sell me more services when the original service is supposed to be done. In fact, every time they finish a service they come back to me with 3 more things that "NEED" to be done. More

worst dealership ever, lost my drivers licence, rude people, long hours of waiting, the only nice thing about them is the OUTER LOOK, they have done lot to get a nice showroom, sad these arrogant asses people, long hours of waiting, the only nice thing about them is the OUTER LOOK, they have done lot to get a nice showroom, sad these arrogant asses have attitude of mount rushmore...will never go there ever in my life. More