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Keyes Toyota

Van Nuys, CA

2.7
365 Reviews

5855 Van Nuys Boulevard

Van Nuys, CA

91401

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365 Reviews of Keyes Toyota

October 04, 2022

Service adviser called me and said that cabin air filter need to be changed, I ask him how much , he said $ 45 , then I find out that he charge $ 27 for the filter and $65 labor for something I can do it my More

by ykalajian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hudson Wallbank
Oct 06, 2022 -

Keyes Toyota responded

Thank you for bringing this to our attention and we sincerely apologize for the miscommunication. Please know that we will be sharing this information with our team. If you would like to discuss this further, please feel free to email our General Manager at jsarvey@keyestoyota.com. We appreciate your time.

Oct 06, 2022 -

ykalajian responded

It was not miscommunication , was ripoff,I'll not bring my car to this location .

October 02, 2022

They forgot to put back the engine cover. Engine is covered in oil, dirty job. Seems like they overfilled the oil. More

by Victor Reyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam N, Hudson Wallbank
Oct 05, 2022 -

Keyes Toyota responded

Victor, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience. If you would like to discuss this further, please don't hesitate to email our General Manager at jsarvey@keyestoyota.com. Thank you.

September 28, 2022

Service department has always been on time and thorough in their explanation of work needed! More

by margaret926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Hudson Wallbank
Sep 29, 2022 -

Keyes Toyota responded

Thanks for choosing us to service your vehicle! We appreciate the 5-stars and hope to see you again!

September 28, 2022

Everything went well. Communication was great. I have always brought my car here. First class operation. More

by rxa4435
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Sep 29, 2022 -

Keyes Toyota responded

Thanks for the positive feedback and 5-star review! We appreciate your business and hope to see you again!

September 23, 2022

Overall very good service. Disappointed that my advanced coverage plan doesn’t include the 12 volt that I had less than 1 year! My close car indicator is now NOT WORKING… pleas More

by Wilsmanfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John F- service , Hudson Wallbank
Sep 26, 2022 -

Keyes Toyota responded

Thanks for reviewing us. If you would like to discuss this issue, please feel free to email our General Manager at jsarvey@keyestoyota.com. Thank you for your time.

September 20, 2022

Thanks again helpful and honest and I appreciate the extra help with my aunt thanks Mark More

by impyscwgrl@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Sep 21, 2022 -

Keyes Toyota responded

Thanks for the kind words and for choosing to work with us. We appreciate your review and hope to see you and your aunt again. Safe travels!

September 19, 2022

Wonderful service at Keyes Toyota! Sam, one of the service advisers, is great and I appreciate his professionalism and personality. More

by cc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 20, 2022 -

Keyes Toyota responded

Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to seeing you again!

September 19, 2022

Everyone that helped me buy my car were very professional, kind, helpful, thoughtful, it made my day, thank you all for a great experience. More

by flygirlteri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Sep 20, 2022 -

Keyes Toyota responded

We really appreciate the kind words about our team,! Thank you for your business and we look forward to your next visit with us.

Sep 20, 2022 -

flygirlteri responded

I will send all my friends to KEYES!!!

September 16, 2022

Very familiar friendly and a a curated . My experience was very nice and I will recommend to anyone.@ More

by Koky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marck , Hudson Wallbank
Sep 20, 2022 -

Keyes Toyota responded

That's great to hear. Thanks for the review and we hope to work with you again in the future. Safe travels!

September 16, 2022

I brought my car in for maintenance and some break issues. To fix the breaks the break pads and rotors needed to be replaced. They only had one set in stock. I was told that it would take another tw More

by nochnik_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Sep 20, 2022 -

Keyes Toyota responded

Thanks for choosing us to service your vehicle. We apologize for the long wait however right now it takes a little longer for parts to be delivered. We appreciate your patience and hope to work with you in the future.

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