Keystone Volvo of Berwyn

Best car buying experience of my life Car buying has a bit of a stigma and reputation for being a painful process. High pressure salesman, the magic of negotiating, the onslaught of upsell Car buying has a bit of a stigma and reputation for being a painful process. High pressure salesman, the magic of negotiating, the onslaught of upselling at the end of the process, all the while feeling like you're being had somehow or in some way...it's enough to make most people dread the process entirely. All I can say is this is the complete opposite of my experience at Keystone Volvo. They say "No Pressure, No Hype" and boy do they mean it. This was hands-down the single best and least painful car-buying experience i have ever had. Alan was all smiles from the moment I walked in the door until he shook my hand as I sat in my newly purchased vehicle and drove it off the lot. He was honest, to the point, and fun-loving the entire time. He recognized that I was the type of person that liked to tinker around with the car myself and figure things out during the research process and just handed me the keys, threw me a plate and told me to have at it with a smile. When I finished checking it out for about an hour, he was at the ready to answer all my other questions and subsequently, start me through the actual purchase process. There was NO pressure, no upsell, and no negotiation. Not because they wouldn't negotiate, but because I didn't have to. The price they came out of the gate with was incredible. I had done my homework and they beat the price I was shooting for in my head on the first try...by a nice margin to boot. I would HIGHLY recommend Alan, Ben and the rest of the team at Keystone Volvo without even thinking twice. It's refreshing to know that the car buying experience doesn't have to full of dread and anxiety and that places like Keystone Volvo exist. More

very professional I would like to thank Alan for all his help in my buying a volvo. he is very knowledgeable and had the patience to deal with my indicision. he was v I would like to thank Alan for all his help in my buying a volvo. he is very knowledgeable and had the patience to deal with my indicision. he was very professional More

Be prepared to be overcharged for repairs & maintenance! Their customer service is excellent when trying to sell you a car, but if you have a Volvo that no longer has a warranty, be prepared to pay thousands Their customer service is excellent when trying to sell you a car, but if you have a Volvo that no longer has a warranty, be prepared to pay thousands is overcharged repairs, as well as pricey software updates. This is the closest Volvo dealership in my area, since there are no Volvo dealerships in Philadelphia. Therefore, I have, unfortunately, had to take my car to Berwyn Volvo several times and it has always been the same nonsense of them quoting and charging HIGH prices for simple repairs, maintenance and software updates. If you even call the service department to get a part number, they get an attitude if you are planning to order the part elsewhere. Just the other day, I called to get a quote to have software updated, after I had a part replaced at another auto shop, and the guy who answered said he had to put me on hold to check. I immediately knew he was going to get back on the phone with some nonsense, and he certainly did. He quoted me $240 for "the software update and labor". Any time they use the word "labor", expect to get ripped off. Knowing he made that number up, I called the Volvo dealerships in Fort Washington and Cherry Hill, NJ and, of course, the prices were much lower! That said, I will now drive over the bridge to New Jersey to get my car serviced from now on, rather than going to the Berwyn dealership. Since they are located on the Main Line and know people in that area have deep pockets, they take advantage of their customers who pay what they're quoted and don't bat an eye. But if you're someone who works hard for your money and appreciates HONESTY, stay far away from Berwyn Volvo. And just to prove how much they could care less about their customers, I am certain I will get the same copied and pasted response that they post to everyone who doesn't give them a 5-star rating. More

Buying experience Appreciated Jordan's help. He was quickly able to understand the key factors determining our purchase and direct us to an appropirate vehicle. Thank Appreciated Jordan's help. He was quickly able to understand the key factors determining our purchase and direct us to an appropirate vehicle. Thank you. More

After a bit of a wait things went well. Alan's amiable personality made it easy to deal with him. We are very confident that we received the best deal possible and came very close to our t Alan's amiable personality made it easy to deal with him. We are very confident that we received the best deal possible and came very close to our targeted price. We were only exploring possibilities but ended up getting the deal we were looking for. More

Car Buying Made Wonderful for the FIRST Time Jordan Pavillard was a spectacular person to work with. Nice personality. My experience was one of no stress, no manager coming to check why I wasn't Jordan Pavillard was a spectacular person to work with. Nice personality. My experience was one of no stress, no manager coming to check why I wasn't buying today, none of the stuff you usually encounter at a dealership. No waiting for 30 minutes at Jordan's desk while he checked with the manager so I would not slip out the door without buying. Jordan had all the pricing available as he needed it, and made the price commitment to me. He even worked out the lease payment per month. But I still had to think about it for a few days first. Based on the time frame that I shopped for my 2017 S60 Inscription AWD Platinum, the factory incentives, and the Costco Auto Program price incentives, I knew I could not secure a car like this again at this price if I did not seize the opportunity! So I went back, a few days later, took a test drive by myself, down Rt. 202 and back again. The S60 is a great car! I told Jordan that I liked it. We verified the color and interior and he said he would have it by Saturday the day I wanted to pick it up. I expected to sign a Buyer's Order or leave a deposit. None of that. I really wondered if I just leased a car or not? But sure enough, I had the car that Saturday. Jordan did all the paperwork, and I was in and out in a short period with Jordan spending most of the time going over the features of the car. It is the only way to treat your customer and it demonstrates the faith Keystone Volvo places in Jordan, their sales personnel, and their customers, particularly new ones like me! More

Great experience!! Would definitely recommend Jordan! Had a great experience with him. If you’re looking for a volvo you should visit keystone volvo of Berwyn! Thanks J Would definitely recommend Jordan! Had a great experience with him. If you’re looking for a volvo you should visit keystone volvo of Berwyn! Thanks Jordan! More

Seamless experience Jordan was easy to work with, very efficient, knowledgeable, and attentive. He got us everything we wanted and more. He never wasted our time or appli Jordan was easy to work with, very efficient, knowledgeable, and attentive. He got us everything we wanted and more. He never wasted our time or applied pressure. More

Dream Car, Dream Experience As a first time Volvo owner, I am definitely sticking with the Volvo brand & with Keystone Volvo, Berwyn. Alan Kirsch provided exceptional service, th As a first time Volvo owner, I am definitely sticking with the Volvo brand & with Keystone Volvo, Berwyn. Alan Kirsch provided exceptional service, that was smooth, insightful, patient and consistent. The car shopping process is arduous for me, but Alan's guidance, helped me to narrow my choice and get into the car that I had been dreaming about for years, with absolutely no hassle. Top notch service, top notch dealership. I also appreciated the consistent follow up by phone and by email. in preparing to leave the country for a trip, this lessened anxieties around completing the process seamlessly. Excited about my Volvo and about the wonderful experience I had purchasing it! More

the best deal, and great service. This is our 3rd Volvo with keystone. They let me handle everything over the phone/email, and the new car and paperwork waiting when I come in..no was This is our 3rd Volvo with keystone. They let me handle everything over the phone/email, and the new car and paperwork waiting when I come in..no wasted time! They are great..as for Alan! More