Keystone Volvo of Berwyn
Berwyn, PA
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I purchased a Volvo S60 T6 R-Design from KeystoneMotors today. I came to Keystone cold, without a reference and with general skepticism born of experience dealing with other car dealers in the area. Dave today. I came to Keystone cold, without a reference and with general skepticism born of experience dealing with other car dealers in the area. Dave Jurgensen cheerfully greeted me and my wife as we looked around the welcoming showroom floor. I told him we were interested in purchasing a Volvo S-60 but needed to take delivery within only a couple days due to a family holiday trip. Dave immediately earned our trust by demonstrating his complete command of the details surrounding Volvo vehicles, their features and operations as well as the company itself. He accompanied us on a test drive and let the car sell itself to us -- pointing out the positives and explaining negatives of the vehicle in a fair and objective way. He stayed late one night to go through a vehicle locator database and worked with me over the phone to review nearly 30 vehicles to determine whether they met my specifications and whether they could be delivered in time for our trip. He was completely responsive, easy to communicate with and never tried to sell me on anything (which he easily could have done given our need to buy a new car before our family trip) but instead answered every question I had and kept at the search overnight into the next day. While Dave was a fountain of information, he was an even better listener and picked up on all my cues and concerns. He offered reasonable options and choices but was always careful not to push me in any direction. When it came time to providing a quote, Dave was straightforward, transparent about what he could and couldn't do and reasonable. There was no haggling or pressure whatsoever yet I felt like I received a below market average price. From the moment we walked into Keystone, Dave worked hard to give us the information we requested, to earn our trust and to be respectful of our needs and requirements. This continued through this morning when, during a holiday lunch buffet the dealership held for its employees in the showroom, Dave spent two hours with me providing me with a comprehensive orientation on the operation of the vehicle. Above all else, he knew the product he was selling inside and out and was less interested in making the sale than in making sure we had had a good experience. He also laid the foundation for the future owner/dealer relationship that comes with making an automobile purchase. Having never known of Dave Jurgensen, his manager Benjamin Stein or KeystoneMotors until a few days ago, I can say I am incredibly impressed by the way they conducted themselves and the lengths to which they went to make my new car purchase an easy and enjoyable experience. More
My wife and I have purchased or leased 6 Volvos, all with David Jurgensen at Keystone Berwyn. Dave takes the time and goes the extra mile to make sure we understand the options and features of the vehicle an David Jurgensen at Keystone Berwyn. Dave takes the time and goes the extra mile to make sure we understand the options and features of the vehicle and then works with us to craft the deal that works best for us. His product knowledge is outstanding and his follow through is unsurpassed. More
Alan is a pleasure to deal with. There was no pressure to buy a car. We got a great deal on a slightly used XC60. Will go to this dealership for service, and any Volvo purchases in the future. buy a car. We got a great deal on a slightly used XC60. Will go to this dealership for service, and any Volvo purchases in the future. More
Described all options available to us, found the car we wanted in a short period of time, responsive to negotiation, agreed on price rapidly, took over 1 1/2 hours to describe how everything worked. We h wanted in a short period of time, responsive to negotiation, agreed on price rapidly, took over 1 1/2 hours to describe how everything worked. We have been dealing with Keystone Motors Berwyn since 1988. Have been using the same salesperson for over 20 years. Their service is impeccable. That is why we continue to use them. More
David Jurgensen was well informed about the vehicle I wanted. He was helpful and available when needed. Dave always called us back as soon as possable and kept us informed with phone calls. I feel he wanted. He was helpful and available when needed. Dave always called us back as soon as possable and kept us informed with phone calls. I feel he will help us in the future with any questions or problems. We hope Dave will stay with Keystone, Berwyn to assist us in the future. Leagh Wiggins More
I contemplated buying a new Volvo for a long time. Keystone Volvo employees patiently answered my questions until I finally made the purchase, never once making me feel bad about taking my time. Since Keystone Volvo employees patiently answered my questions until I finally made the purchase, never once making me feel bad about taking my time. Since I bought my S60 from them, Alan has been as friendy and helpful as before the purchase, making my overall experience more than satisfactory. More
Alan Kirsch is the best new car salesman I have ever dealt with. Alan will listen to what you say, and take it from there. I wanted a basic XC90 new, and Alan delivered! But Alan's strength is that h dealt with. Alan will listen to what you say, and take it from there. I wanted a basic XC90 new, and Alan delivered! But Alan's strength is that he will deal with you fairly and honestly - a real straight shooter. His warm personality separates him from the pack. I was dreading the whole new car purchase process, but Alan made it an enjoyable experience. Trust him. More
I am 71 years old and this is the best experience I have ever had buying a car. Alan is warm and friendly, but more importantly he knows the product he is selling, he doesn't have to look up what options c ever had buying a car. Alan is warm and friendly, but more importantly he knows the product he is selling, he doesn't have to look up what options come with each car, he just knows and is prepared to work with the client. This car buying experience was completely satisfactory and we found out after the transaction that other friends have had similar experiences at this dealership. More
We decided to buy a second Volvo XC90 because we loved our first one so much. We traded in our other brand car, so we would have two Volvo XC90's. After a long search for the right price, and right opti our first one so much. We traded in our other brand car, so we would have two Volvo XC90's. After a long search for the right price, and right options, we found Keystone Volvo. We were pleasantly surprised at how friend the staff was at Keystone Volvo. They answered all our questions directly, with out hassle. Why would we gong anywhere else. Not only will we service the the new car here, but we will service our existing one as well. I can't imagine buying another car from anyone else. Expect us to be a long term customer. Coming back car after car. More
My daughter bought a car from Alan the week before I made my purchase and that was 90% of the reason I bought this car, from this dealer. I saw what a great experience she had and knew that Alan would lead m my purchase and that was 90% of the reason I bought this car, from this dealer. I saw what a great experience she had and knew that Alan would lead me in the right direction as well. I couldn't be happier with the car, and highly recommend Keystone Volvo and Alan Kirsch. More