Kia AutoSport Columbus

Extremely poor customer experience Purchased a used car and experience was extremely poor. Found the car I was looking for and took for a test drive. Used car so knew would have some th Purchased a used car and experience was extremely poor. Found the car I was looking for and took for a test drive. Used car so knew would have some things needing to be taken care of. Asking price was 8998 with 90k +miles on the car. Discussed with sales person and let them know same year car in Atlanta for 7500and with only 53K miles and asked for best price out the door. Was told 6500 so decided to buy. Was rushed and was asked if could come back on Monday and car would be ready that new brake pads needed to be installed.. Came back on Monday to complete deal, again was rushed and took much longer than necessary to get in to finance area, again not a good experience person dealing with was short if asked a question and I asked about the 6500 out he door he just pointed to the bottom line on the fiancé sheet and stated that was 6500..didn't think but that was after down payment of 1000 dollars... I take that as my fault and being in a hurry and I like the car so not a lot of complaining about something I should have noted and stopped the deal. Main issue is I do not believe the car was inspected or serviced: personal items from previous owner were left in the care (bible, school book, etc) ashtray was full of cigarette butts and when I opened it butts and ash went everywhere hood lift cylinder was useless (already ordered a new one and will replace myself) oil light came on after 32 miles (was 2 quarts low so obviously was not checked) same for other fluids which is why I do not believe vehicle was inspected at all. temperature sensor not working tire pressure sensor probably not working either as have inflated all tires several times and still on called and talked to an associate about the above issues and was told they would notify the service department and someone would get back with me. Should have know that would not happen either but did give it a try, of course have not heard from anyone. More

Outstanding Under my circumstances(Bankruptcy), didn’t think I would leave in a new car, Mr. Dixon said different. I now have a 2018 Optima!!! Never say never. Under my circumstances(Bankruptcy), didn’t think I would leave in a new car, Mr. Dixon said different. I now have a 2018 Optima!!! Never say never. More

Great Finance Manager Bentley is a great finance manager. Bentley has many qualities that made me feel comfortable doing business, for example a fantastic can do attitude. Bentley is a great finance manager. Bentley has many qualities that made me feel comfortable doing business, for example a fantastic can do attitude. I highly recommend seeing Bentley Mixon with your finance needs. More

Extremely poor customer service I have detailed my extreme dissatisfaction with my cowardly salesman, Derrick Riley, my do nothing gift of gab professional , Chase, and finally, Bill I have detailed my extreme dissatisfaction with my cowardly salesman, Derrick Riley, my do nothing gift of gab professional , Chase, and finally, Bill, one of the sales managers, the most professional of the group. My complaint stems from my purchase of a used 2011 Volvo that had a “check engine” light appear 26 hours after purchase!! It cost $700 to be repaired by the Volvo master mechanic! Then the “check engine” light disappeared and had not reappeared since. I was assured by the salesman, Derrick, that the 60,000 mike checkup had been performed as required and passed with “flying colors. The car had 66,000 miles on it at time of purchase. The Volvo master mechanic stated there would have been no way that even a cursory 60,000 mike checkup would not have found an issue with the Compression Unit. PCV Box. There was oil spewed throughout the engine compartment which they would have had to clean up and removing the oil cap would have released some the the pressure with a resultant hissing sound. My Volvo mechanic found it instantly!! Not only the inefficiency of the service team, but the unresponsiveness of the sales team necessitates this poor rating. “As is” is one thing, engine fault 26 hours after purchase is another. Ignoring phone calls by Derrick is inexcusable and totally unprofessional. He continues to perpetuate the reputation of dishonest sales people. The name of the dysfunctional item was a PCV box, Positive Crankshaft Ventilation box that eluded the Service experts at Kia Autosport. Being a 50 year member at USAA, I have reported this to the USAA buying service, as well as to USASA's customer service for dissemination to members of the military in the Ft Benning area. More

Will Not Stand Behind Warranty I bought my 2012 Kia Sorento SX at Kia of Columbus for the tires for life. Well, needless to say it's a scam. I have yet to get new tires. I sent I bought my 2012 Kia Sorento SX at Kia of Columbus for the tires for life. Well, needless to say it's a scam. I have yet to get new tires. I sent my email address privately to Katie Camacho. KOC is trying to remove my comment. Imagine that. More