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Kia AutoSport Columbus - Service Center

3.3

24 Lifetime Service Reviews

7041 Whittlesey Blvd, Columbus, Georgia 31909

24 Reviews of Kia AutoSport Columbus - Service Center

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May 31, 2018

"Tires For Life is a Lie"

- KatDeVo

I just had my car in for a service/oil change this morning. I have had the car for 3+ years, it's a decent car with no problems. We had asked on the previous oil change about getting new tires and were told that it wasn't time yet. Mentioned it again this morning and was told the same thing. I have recently been approached by a couple of co-workers that told me I needed new tires. It's quite obvious that it's time for them to be replaced but KIA keeps saying "No, it's not time yet". Obviously this advertisement of "Tires for Life" is just a ploy to get customers. I guess I'll go out and purchase my own tires or just trade my KIA in for an American made car. I really can't blame the employees for following what is obviously KIA policy. It appears that they avoid tire replacement at all cost. I'll never by another KIA.

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Recommend Dealer
No
Employees Worked With
Other Employees : I'm assuming that's the right Brenda.
Jun 05, 2018 -

Kia AutoSport Columbus responded

Thank you so much for your feedback. We apologize for any inconvenience. We spoke to Ms. Brenda this morning regarding Tires for Life. She indicated that your tire tread must be on a "3" in order for the Tires for Life plan to cover replacement. Unfortunately we are bound by the stipulations in the Tires for Life warranty coverage. Because we are unable to reach out to you directly, Brenda asked me to have you reach out to her directly. She will be happy to tell you where you are in the tire life cycle and check it at any interval for you. Even if you would like to swing by and have her check the tires before your next oil change she would like to help. We would like to thank you for your continued business and look forward to serving you.

May 07, 2018

"Very helpful"

- Ahussey

Brenda was very helpful. She is a great person. She kept me updated on what was going on with my recall service. Thanks to brenda, my day was less stressful.

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Recommend Dealer
Yes
Employees Worked With
December 18, 2017

"Wonderful and very friendly "

- Sandra J Hinson

Because the way mrs Brenda,informed me of all the things that needed to be done to my Kia soul was in a very good ways to understand and very good and helpful

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Recommend Dealer
Yes
Employees Worked With
September 18, 2017

"Will Not Stand Behind Warranty"

- Ronda Broadwater

I bought my 2012 Kia Sorento SX at Kia of Columbus for the tires for life. Well, needless to say it's a scam. I have yet to get new tires. I sent my email address privately to Katie Camacho. KOC is trying to remove my comment. Imagine that.

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Recommend Dealer
No
Employees Worked With
April 24, 2017

"Great Customer Service"

- 2dacranes

Fast, efficient, and caring! Paid attention to our needs. Derrick Riley and Chase Fair were in constant contact with us during our purchase and signing process. Second car we have purchased from Derrick.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Bentley Mixon
Apr 24, 2017 -

Kia AutoSport Columbus responded

I am so glad that you chose to return to us and buy another vehicle from Derrick. I hope that you will enjoy this vehicle just as much, or even more, than the first one. We strive to have the best customer service and looks like our hard work is paying off. Thank you for sharing your story with us and we look forward to seeing who you send our way! I appreciate your business and welcome to the KIA AutoSport family! Ed Braun General Manager edbraun@kiaautosport.com

December 12, 2016

"Brought car in for 30,000 service"

- Maureen Berry

Car promised when told & Rachel kept me posted on any additional needs. I got car at 2pm then had accident at 4pm & needed tire and hubcap. Towed to KIA & Rachel was able to get it back to me before they closed at 5. She also gave me a car wash to Google. They had already washed my car at initial service.

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Recommend Dealer
Yes
Employees Worked With
Rachel Kirkland
November 02, 2016

"Rip off on repairs"

- Amyas

This place will rip you off on repair prices. I brought my Kia soul in for a mileage maintenance and the tire light being on. I had to bring the car back in due to the tire light coming back on and they found a small pin hole with a very slow leak in the tire. The labor fee for changing the tire was ridiculous. I asked if they could cut me a small break due to the fact that the car was already brought in the weekend before. The guy who claimed to be the MRG on duty was extremely rude and accused me of trying to get everything for free. I went across the street to Walmart and got a tire with similar rating/mileage and the labor charge was a fraction of the cost. The Kia in Lagrange Ga is much much better.

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Recommend Dealer
No
Employees Worked With
Unsure
September 21, 2016

"Theft of Personal Property while Kia was Serviced"

- Mel

On September 6, 2016, I called (because I live 45 minutes away from the dealerahip) the service department at Kia Autosport of Columbus, GA regarding the malfunction light on my 2013 Kia Sportage. I noticed that my Kia wasn't accelerating properly & from Kia Forums online, they indicated that the vehicle shouldn't be driven long(following the light coming on)-because it can serious damage & may even just stop operating without any warning. I told them about the light & that I needes to get it serviced asap because me & my husband were leaving for vacation that weekend. The service departments' secretary toldme the earliest she could get me in was on Thursday; however, that also meant I wasn't able to use my kia until I drove it over to get it serviced. When I expressed my concerns of such a late service appointment, she had the service manager, Kelly Facer call me.When Mr Facer called me, he was very rude & belittling.He told me Thursday was the earliest they could fit me in.However, if I wanted to drop off my car, they could possibly get it sooner.He then asked me if I was going to drop it off?I told him I had to find a way to get back home(45min away).To my answer he replied in a very rude manner that i would have to figure it out & that he couldn't help. In order to get my Kia serviced, to prevent serious damage, my husband had to take off work to come pick me up. I quickly grabbed a few neccesaties out of my Kia & left it there. On September 9, 2016, I returned to pick my Kia up. They repaired the problems (malfunction light & passenger side window) & I was less than satisfied, but glad to be on my way. However, when I got to my Kia, I saw that my husband's Costa Brines(only a week old) Sunglasses with case & all where missing. I immediately went in to ask the service employee, Mr. Jerome Sheats to check the back for my husband's sunglasses were missing.He came out to my Kia & checked to make sure they weren't moved when they were working on my passenger window. He then went to check with the technician. After he spoke with the technician, he told me tjey would watch survellience videos to see what happened. I was apologized to & told they would get with me soon. I felt completely violated. My husband's glasses were stolen when I brought them service & trusted them. My husband was very upset for numerous reasons, but mostly because I was so upset. My husband called & spoke with Jerome & he too, was apologized to & told they would get back with him around Monday or Tuesday., after they watched the videos. Oddly enough, Mr. Jerome said he knew his technician didn't do it & that it could have been a customer. He said customers are all in the service area & if one of the customers got in the vehicle they would see it on the video. I was very upset about the possibility of a random person going through my Kia.I left my keys with the service department (let me note the keys are used to lock & set the alarm).Why would anyone have access to my personal property within my Kia?Does my personal property not matter at all to this dealership? And to think my vehicle was there, overnight. Someone could have taken everything, invluding my vehicle.Such disregard on the dealerahip's part. We were on vacation & we patiently waited to hear back from Kia Autosport. After Tuesday past, my husband called the dealership & was told they were atill reviewing the videos.We understood to a certain extent because they were having to watch over 72 hours of surveillence video from multiple videos. However, we never recieved a call back from anyone. We left a couple of voicemails on Kelly Facer's work voicemail, but still kot reply. On September 20, 2016, I called the dealership & was transferred to Kelly Facer's extension where I was hung up on. I called back & left yet another voicemail with Kelly Facer. After being ignored &/or obvisoully avoided, I called the 1-800 Kia Customer Assistance Center. I reported the incident to them & told them I didn't want it to go so far as to file a police report, but if I didn't get an answer about my stolen property, I would do so. I just received a call from the cstomer representative from the Kia Customer Assistance Center & he told me he spoke with the service department directly. He was told they hac reviewed the video & saw nothim suspicious, the technician said he didn't see any sunglasses in the car when he worked on it. Wow!They basicalky just called me a liar.I know they were in the passenger side door because that is where they were kept(for the entirety of their 1 week life since we had them). I feel not only violated, but also taken as a fool. I trusted my vehicle with this dealership & I have been greatly taken advantage of in many ways. They were rude when I tried to set the appointment up for a serious repair.They ignored us when we tried to get updates on what they were doing to find out whom stole our property.Now, I am in a position to forfeit my tires, wipers, oil changes for life(which doesn't affect the dealership, but it was a huge buying factor when I got the Kia).However, if I continue to return to this dealership, I cannot trust anyone with my vehicle unless my eyes are on it constantly or each time I take it in for service, I chance losing more & more stuff(unless I take everything out every time I take it in).Neither option seems feesible. Way to go Kia Autosport for Not taking Accountability of your employees, nor your customers, nor the vehicles you service. Not a good selling point for returning customers. I hate that I can't trust them with my Kia.My trust has been stolen & I am too weary to continue service (Without eyes on everything they do to my Kia) with Kia Autosport of Columbus, GA.

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Recommend Dealer
No
Employees Worked With
Jerome Sheats & Kelly Facer
August 16, 2016

"The guys and Frankie wanted to help me."

- new car lynn65

The guys are awesome and spent a lot of time helping me. Frankie went above and beyond .Everyone seemed to really want to help me.

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Recommend Dealer
Yes
Employees Worked With
Frankie, Paul and lady in service dept.
August 01, 2016

"Service department "

- Booboo

I purchased my 2016 Sorento in march. The buying experience was ok. The service department doesn't keep you informed as to why it take more than a hour for a scheduled appointment for servicing. I was told that each time of servicing they would clean,wash and vacuum the vehicle. As of this date that hasn't been done either they don't have enough personnel in the service to do what they need to or they need to hire less salesman and more service people. The main selling point was free tires for the life of vehicle, providing all service is done there. Who wants to take half a day for a simple air check on a tire? I purchased a new vehicle from another local dealership and the service after the sale want great.People please check out the service department before signing on the bottom line.I have some phone calls and letters to write.

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Recommend Dealer
No
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Unknown
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