On September 6, 2016, I called (because I live 45 minutes away from the dealerahip) the service department at Kia Autosport of Columbus, GA regarding the malfunction light on my 2013 Kia Sportage. I noticed that my Kia wasn't accelerating properly & from Kia Forums online, they indicated that the vehicle shouldn't be driven long(following the light coming on)-because it can serious damage & may even just stop operating without any warning. I told them about the light & that I needes to get it serviced asap because me & my husband were leaving for vacation that weekend.
The service departments' secretary toldme the earliest she could get me in was on Thursday; however, that also meant I wasn't able to use my kia until I drove it over to get it serviced. When I expressed my concerns of such a late service appointment, she had the service manager, Kelly Facer call me.When Mr Facer called me, he was very rude & belittling.He told me Thursday was the earliest they could fit me in.However, if I wanted to drop off my car, they could possibly get it sooner.He then asked me if I was going to drop it off?I told him I had to find a way to get back home(45min away).To my answer he replied in a very rude manner that i would have to figure it out & that he couldn't help.
In order to get my Kia serviced, to prevent serious damage, my husband had to take off work to come pick me up. I quickly grabbed a few neccesaties out of my Kia & left it there.
On September 9, 2016, I returned to pick my Kia up. They repaired the problems (malfunction light & passenger side window) & I was less than satisfied, but glad to be on my way. However, when I got to my Kia, I saw that my husband's Costa Brines(only a week old) Sunglasses with case & all where missing. I immediately went in to ask the service employee, Mr. Jerome Sheats to check the back for my husband's sunglasses were missing.He came out to my Kia & checked to make sure they weren't moved when they were working on my passenger window. He then went to check with the technician. After he spoke with the technician, he told me tjey would watch survellience videos to see what happened. I was apologized to & told they would get with me soon. I felt completely violated. My husband's glasses were stolen when I brought them service & trusted them.
My husband was very upset for numerous reasons, but mostly because I was so upset. My husband called & spoke with Jerome & he too, was apologized to & told they would get back with him around Monday or Tuesday., after they watched the videos. Oddly enough, Mr. Jerome said he knew his technician didn't do it & that it could have been a customer. He said customers are all in the service area & if one of the customers got in the vehicle they would see it on the video. I was very upset about the possibility of a random person going through my Kia.I left my keys with the service department (let me note the keys are used to lock & set the alarm).Why would anyone have access to my personal property within my Kia?Does my personal property not matter at all to this dealership? And to think my vehicle was there, overnight. Someone could have taken everything, invluding my vehicle.Such disregard on the dealerahip's part.
We were on vacation & we patiently waited to hear back from Kia Autosport. After Tuesday past, my husband called the dealership & was told they were atill reviewing the videos.We understood to a certain extent because they were having to watch over 72 hours of surveillence video from multiple videos. However, we never recieved a call back from anyone. We left a couple of voicemails on Kelly Facer's work voicemail, but still kot reply.
On September 20, 2016, I called the dealership & was transferred to Kelly Facer's extension where I was hung up on. I called back & left yet another voicemail with Kelly Facer.
After being ignored &/or obvisoully avoided, I called the 1-800 Kia Customer Assistance Center. I reported the incident to them & told them I didn't want it to go so far as to file a police report, but if I didn't get an answer about my stolen property, I would do so. I just received a call from the cstomer representative from the Kia Customer Assistance Center & he told me he spoke with the service department directly. He was told they hac reviewed the video & saw nothim suspicious, the technician said he didn't see any sunglasses in the car when he worked on it. Wow!They basicalky just called me a liar.I know they were in the passenger side door because that is where they were kept(for the entirety of their 1 week life since we had them).
I feel not only violated, but also taken as a fool. I trusted my vehicle with this dealership & I have been greatly taken advantage of in many ways. They were rude when I tried to set the appointment up for a serious repair.They ignored us when we tried to get updates on what they were doing to find out whom stole our property.Now, I am in a position to forfeit my tires, wipers, oil changes for life(which doesn't affect the dealership, but it was a huge buying factor when I got the Kia).However, if I continue to return to this dealership, I cannot trust anyone with my vehicle unless my eyes are on it constantly or each time I take it in for service, I chance losing more & more stuff(unless I take everything out every time I take it in).Neither option seems feesible. Way to go Kia Autosport for Not taking Accountability of your employees, nor your customers, nor the vehicles you service. Not a good selling point for returning customers. I hate that I can't trust them with my Kia.My trust has been stolen & I am too weary to continue service (Without eyes on everything they do to my Kia) with Kia Autosport of Columbus, GA.