Kia AutoSport Columbus

Great Customer Service I dealt with 3 salesman. I went 3 times One to look Two to buy a truck Three we bought a car I enjoyed John Bates. I dealt with 3 salesman. I went 3 times One to look Two to buy a truck Three we bought a car I enjoyed John Bates. More

See Derrick! I was not planning on a new car, in fact, I was about 18 months away from paying off my 2012 Kia Rio. However, due to unfortunate circumstances, I ne I was not planning on a new car, in fact, I was about 18 months away from paying off my 2012 Kia Rio. However, due to unfortunate circumstances, I needed to trade the Rio in for another vehicle. The salesman, Derrick, listened to my situation, and really went above and beyond to help me. As a result, I am the proud owner of a new Kia Forte, and am really happy with my experience. If anyone is looking for a new or used vehicle, I encourage you to visit Kia Autosport and ask for Derrick! He's a gem! More

Purchase 2016 Sedona This was our second purchase with Kia Columbus and was as excellent as the first! We reviewed the Sedonas on their website and saw they had a great This was our second purchase with Kia Columbus and was as excellent as the first! We reviewed the Sedonas on their website and saw they had a great stock of Sedonas to choose from. We are sold even more on purchasing Kias in the future! Chance was great to work with and very knowledgeable of the Sedona! More

Theft of Personal Property while Kia was Serviced On September 6, 2016, I called (because I live 45 minutes away from the dealerahip) the service department at Kia Autosport of Columbus, GA regardin On September 6, 2016, I called (because I live 45 minutes away from the dealerahip) the service department at Kia Autosport of Columbus, GA regarding the malfunction light on my 2013 Kia Sportage. I noticed that my Kia wasn't accelerating properly & from Kia Forums online, they indicated that the vehicle shouldn't be driven long(following the light coming on)-because it can serious damage & may even just stop operating without any warning. I told them about the light & that I needes to get it serviced asap because me & my husband were leaving for vacation that weekend. The service departments' secretary toldme the earliest she could get me in was on Thursday; however, that also meant I wasn't able to use my kia until I drove it over to get it serviced. When I expressed my concerns of such a late service appointment, she had the service manager, Kelly Facer call me.When Mr Facer called me, he was very rude & belittling.He told me Thursday was the earliest they could fit me in.However, if I wanted to drop off my car, they could possibly get it sooner.He then asked me if I was going to drop it off?I told him I had to find a way to get back home(45min away).To my answer he replied in a very rude manner that i would have to figure it out & that he couldn't help. In order to get my Kia serviced, to prevent serious damage, my husband had to take off work to come pick me up. I quickly grabbed a few neccesaties out of my Kia & left it there. On September 9, 2016, I returned to pick my Kia up. They repaired the problems (malfunction light & passenger side window) & I was less than satisfied, but glad to be on my way. However, when I got to my Kia, I saw that my husband's Costa Brines(only a week old) Sunglasses with case & all where missing. I immediately went in to ask the service employee, Mr. Jerome Sheats to check the back for my husband's sunglasses were missing.He came out to my Kia & checked to make sure they weren't moved when they were working on my passenger window. He then went to check with the technician. After he spoke with the technician, he told me tjey would watch survellience videos to see what happened. I was apologized to & told they would get with me soon. I felt completely violated. My husband's glasses were stolen when I brought them service & trusted them. My husband was very upset for numerous reasons, but mostly because I was so upset. My husband called & spoke with Jerome & he too, was apologized to & told they would get back with him around Monday or Tuesday., after they watched the videos. Oddly enough, Mr. Jerome said he knew his technician didn't do it & that it could have been a customer. He said customers are all in the service area & if one of the customers got in the vehicle they would see it on the video. I was very upset about the possibility of a random person going through my Kia.I left my keys with the service department (let me note the keys are used to lock & set the alarm).Why would anyone have access to my personal property within my Kia?Does my personal property not matter at all to this dealership? And to think my vehicle was there, overnight. Someone could have taken everything, invluding my vehicle.Such disregard on the dealerahip's part. We were on vacation & we patiently waited to hear back from Kia Autosport. After Tuesday past, my husband called the dealership & was told they were atill reviewing the videos.We understood to a certain extent because they were having to watch over 72 hours of surveillence video from multiple videos. However, we never recieved a call back from anyone. We left a couple of voicemails on Kelly Facer's work voicemail, but still kot reply. On September 20, 2016, I called the dealership & was transferred to Kelly Facer's extension where I was hung up on. I called back & left yet another voicemail with Kelly Facer. After being ignored &/or obvisoully avoided, I called the 1-800 Kia Customer Assistance Center. I reported the incident to them & told them I didn't want it to go so far as to file a police report, but if I didn't get an answer about my stolen property, I would do so. I just received a call from the cstomer representative from the Kia Customer Assistance Center & he told me he spoke with the service department directly. He was told they hac reviewed the video & saw nothim suspicious, the technician said he didn't see any sunglasses in the car when he worked on it. Wow!They basicalky just called me a liar.I know they were in the passenger side door because that is where they were kept(for the entirety of their 1 week life since we had them). I feel not only violated, but also taken as a fool. I trusted my vehicle with this dealership & I have been greatly taken advantage of in many ways. They were rude when I tried to set the appointment up for a serious repair.They ignored us when we tried to get updates on what they were doing to find out whom stole our property.Now, I am in a position to forfeit my tires, wipers, oil changes for life(which doesn't affect the dealership, but it was a huge buying factor when I got the Kia).However, if I continue to return to this dealership, I cannot trust anyone with my vehicle unless my eyes are on it constantly or each time I take it in for service, I chance losing more & more stuff(unless I take everything out every time I take it in).Neither option seems feesible. Way to go Kia Autosport for Not taking Accountability of your employees, nor your customers, nor the vehicles you service. Not a good selling point for returning customers. I hate that I can't trust them with my Kia.My trust has been stolen & I am too weary to continue service (Without eyes on everything they do to my Kia) with Kia Autosport of Columbus, GA. More

Ask for Gill Went in planning on just looking around. Gill is great and will work his butt off for you. Would recommend Kia to anyone. Will definitely come back. Went in planning on just looking around. Gill is great and will work his butt off for you. Would recommend Kia to anyone. Will definitely come back. More

Salesman and service was great Staff was great. Our first new car in years.Everybody was proffessional. Would gladly buy another car from Kia. The wife is happy and so am I. Staff was great. Our first new car in years.Everybody was proffessional. Would gladly buy another car from Kia. The wife is happy and so am I. More

They didnt give up!!! Thank you Kia!!!! I have spent the last few years trying to build my credit back up after some mistakes i made in the past!!! But Bill Coleman and the staff at Kia trea I have spent the last few years trying to build my credit back up after some mistakes i made in the past!!! But Bill Coleman and the staff at Kia treated me like I was the most important customer in the place! It took some time but they did not give up on trying to get me in my brand new Kia!! Thank you so much and I look forward to dealing with Kia in the future to come!!!! More

Thanks! I just want to thank the Kia staff for the pleasant experience. Special thanks to Andre, Chase and Braxley for making the vehicle purchase a good expe I just want to thank the Kia staff for the pleasant experience. Special thanks to Andre, Chase and Braxley for making the vehicle purchase a good experience. More

Best buying experience ever Thanks for the great customer service that this team put together. Kelly facer, Clay Green, Aaron Dixon, & John B. Thank you for coming together and m Thanks for the great customer service that this team put together. Kelly facer, Clay Green, Aaron Dixon, & John B. Thank you for coming together and making this a very good buying experience for me. I am thoroughly enjoying my first brand new car. More

Disrespect by business person Very disappointed in the treatment of my husband and I by the business person (Frankie). He was disrespectful and rude. No one deserves to be treated Very disappointed in the treatment of my husband and I by the business person (Frankie). He was disrespectful and rude. No one deserves to be treated the way he treated us . However, the salesperson we worked with initially was phenomenal (Andre). I would not recommend this dealership to anyone based on this experience alone. Kia just lost any business we would have given them. More