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346 Reviews of Kia AutoSport Columbus - Service Center
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August 16, 2016
The guys and Frankie wanted to help me. The guys are awesome and spent a lot of time helping me. Frankie went above and beyond .Everyone seemed to really want to help me. The guys are awesome and spent a lot of time helping me. Frankie went above and beyond .Everyone seemed to really want to help me. More
by new car lynn65
Employees Worked With
Frankie, Paul and lady in service dept.
Helpful August 01, 2016
Service department I purchased my 2016 Sorento in march. The buying experience was ok. The service department doesn't keep you informed as to why it take more than a hou I purchased my 2016 Sorento in march. The buying experience was ok. The service department doesn't keep you informed as to why it take more than a hour for a scheduled appointment for servicing. I was told that each time of servicing they would clean,wash and vacuum the vehicle. As of this date that hasn't been done either they don't have enough personnel in the service to do what they need to or they need to hire less salesman and more service people. The main selling point was free tires for the life of vehicle, providing all service is done there. Who wants to take half a day for a simple air check on a tire? I purchased a new vehicle from another local dealership and the service after the sale want great.People please check out the service department before signing on the bottom line.I have some phone calls and letters to write. More
by Booboo
Employees Worked With
Unknown
July 01, 2016
Awesome I'm a widow of 2 years, I'm use to going in to a business and being treated like I know nothing. The KIA people treated me like a person and answered I'm a widow of 2 years, I'm use to going in to a business and being treated like I know nothing. The KIA people treated me like a person and answered all my questions. I'm very happy so far. I will see what happens in the years to come. More
by new car lynn65
Employees Worked With
Paul and John in sales and a lady in service
June 06, 2016
Worst service department in Columbus ga Took truck after 2 days of purchase for a knoc . The service manager said he didn't hear anything and it operated as normal. I left there department Took truck after 2 days of purchase for a knoc . The service manager said he didn't hear anything and it operated as normal. I left there department and took it to another shop where the repairs totaled 2 gran . Truck had bad lifters and timing chai . Called KIA and the service manager still says he never heard anythin . This place is the biggest joke in Columbus ga. They will not help me in anyway at all even though they miss diagnosed my big proble . The service department cares nothing about their customers nor their cars. If your looking for any work done I'd look eslwhere or at least drive down to the closest kindergarten and let the kids that can hear a knock diagnose it. Never again in my life will I step foot nor recommend anyone to this service department. More
by Josh
Employees Worked With
Jerome, service manager Keith
December 01, 2015
Service department is a joke! The whole department is rude from the people At the desk to kelly the service manager. I wish I would of went to Nissan as I was warned they don't ca The whole department is rude from the people At the desk to kelly the service manager. I wish I would of went to Nissan as I was warned they don't care of their customers once you actually buy a car from them. More
by Kamyron123
Employees Worked With
Jerome and kelly
August 04, 2015
My 2007 Kia Sorento I bought a Kia Sorento (showcar) new in 2007 and have had all the maintenance and repairs done at Kia in Columbus. I have always received kind and cou I bought a Kia Sorento (showcar) new in 2007 and have had all the maintenance and repairs done at Kia in Columbus. I have always received kind and courteous service. The repairs were completed in a timely manner and costs were reasonable. I have been impressed with the service that I have received that I just purchased a 2016 SX in addition to keeping the 2007 which my daughter now drives. Keep up the good work. More
by Gstar1517
Employees Worked With
All service employees
July 02, 2014
LIfetime Tires is a Joke We bought two Kias because of the Lifetime tires. We got our service done like clockwork every time it was due. So what happened when the tires needed We bought two Kias because of the Lifetime tires. We got our service done like clockwork every time it was due. So what happened when the tires needed to be changed. They said we missed an alignment. Well if they didn't tell us we needed one we wouldn't have known that we needed it. Then just when we came in for an oil change the mechanics changed the station on our satellite radio. Tell me why would the service tech need to change the channels on a radio for an oil change? More
by jstombstone44
Employees Worked With
Brenda Nappi
April 10, 2014
BAD CUSTOMER SERVICE AT SERVICE CENTER I live about an hour from Columbus GA and I first discovered this KIA location about 6 months ago. It is a bit farther for me to drive, but upon the I live about an hour from Columbus GA and I first discovered this KIA location about 6 months ago. It is a bit farther for me to drive, but upon the first visit I was very pleased with the customer service, friendliness and organization of the entire service department. I was so impressed that I changed locations from the Albany to this particular store. I visited the store to get an oil change on today April 10, 2014 and everything was going pretty well...my husband made the initial contact with the service personnel. We were waiting and I had to get some items out of my car so I approached the desk to get the key from the personnel that were standing behind the counter. Upon arriving at the desk three persons were talking behind the desk and it seemed to be personal, but I politely waited until they finished their conversation. I stood there about 2 or three minutes and waited patiently for them to address me to see what I needed. After they completed their personal conversation I expected them to say something to acknowledge that was standing there, but they proceeded to look down and didn't even acknowledge me. I became irritated and stated to them that I had been waiting and that it was very rude of them not to acknowledge me the customer. The one man MR. JEROME SHEATS spoke out and said to me in a very rude way..."Well I was getting ready to go to lunch" as if me being there somehow irritated him. I told him that he probably should go since he had such a rude attitude. He just acted like he could "care less" about helping the customer (me) out. He just left and walked off. I really expected an apology or something like ..."I'm sorry mam, I'll be right with you, or sorry for not getting to you quicker" or something or just an apology for his rudeness, but he seemed to act as if he owned the place and it didn't matter. I began asking who the Manager of the store was and some did not even know his full name, which I though was rather strange. After about 10 minutes of searching for the general manager Mr. Ed Braun ( I even asked them to call him) he finally appeared and I explained the matter to him. He said he would speak to the man, but I got the impression that he wasn't going to do so. Later on I spoke with one of the managers of the service department and informed him, Mr. Kellly Facer, what happened. I told him I would not be coming back to this location as I was not treated well. He asked me to come back and he was the only one that really seemed to care about the customer. I hope that no one else has to go through this sort of treatment. I really don't know what happened to the staff I met a few months ago that treated me courteously and with kindness. I plan to write a letter to as many people as I can about my negative experience there and the rude treatment of Mr. Jerome Sheats. Mr. Sheats...you should really be ashamed of yourself...you should definitely not be in a position that deals with the public. You are a negative to the good name of KIA! More
by gloria1961
Employees Worked With
Mr. Jerome Sheats
November 22, 2013
Recently purchased a 2013 Kia Optima overall satisfied with the sales person. He was very informative and very helpful throughout the process. Had the car exactly 3100 miles wife was driving to work and p with the sales person. He was very informative and very helpful throughout the process. Had the car exactly 3100 miles wife was driving to work and passenger mirror falls off. Called the dealership it was covered under warranty dropped vehicle off at body shop myself it was easier for us. Received the car back the same day Kia Service techs picked up the vehicle and supposedly inspected the work. Mirror had paint runs in it, wrong color white, bubbles in paint, paint was chipped in two spots but the service tech inspected all this. Here it is 3 weeks later and mirror is still not fixed and the service tech is worried about his survey I did. If it's terrible an unacceptable work and you accept thus work I will rate your customer service and technical skills as such. Bottom line if you put your vehicle in for service ensure you get it in writing, know who your techs are and check, recheck, check and recheck behind them. They are about the survey not the customer he even spoke of this on the phone. You blasted me on a survey before giving me an opportunity to fix it. You had the chance your lack of knowledge and attention to detail results in an F because it was poor work and you accepted deal with the survey. Fix the customers car. More
by garbage
Employees Worked With
Jerome
