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346 Reviews of Kia AutoSport Columbus - Service Center
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March 01, 2013
When I bought my Kia Sorento I was so excited! I did all my research and found Kia autosport had the best package deals. I got my first seven oil changes free, tires for life, and a $50.00 dollar gas card. my research and found Kia autosport had the best package deals. I got my first seven oil changes free, tires for life, and a $50.00 dollar gas card. First off, I never received my gas card (this should had been my first clue), next my head liner started coming down, when I took it in to have it replaced the service dept. said it would take 4 hours. I had to get a rental (which they did pay for, but that is besides the point) and leave my car overnight. Then when it was time to get new tires, they said they could not honor this offer because I did not have all of my services done at that Kia dealership. I live 2 1/2 hours away. I have all documents to prove I have taken care of my vehicle and done all required maintenance to keep my Kia in tip top shape. I can't tell you how disappointed I am in Kia Autosport. Never again will I be fooled with such empty promises. I should have went to the dealership that was 20 minutes from my house, maybe they would have honored the deals that were agreed upon the purchase of the new vehicle. If you do decide to buy a vehicle from them BEWARE! Read all the fine print, make sure there are no hidden little rules, that you might need to know so they can have any opportunity to back out of any agreement that you have with them. More
by cheriehayes
Employees Worked With
Wayne
Helpful February 16, 2012
I was told by the service dept that my Optima was due for its 30,000 miles check up. The charge? $540.00. I asked what service would be performed and in addition to the regular service they would replace t its 30,000 miles check up. The charge? $540.00. I asked what service would be performed and in addition to the regular service they would replace the transmission fluid and clean fuel injectors. The manual states that this should be done at 60,0000 miles. This service should cost about $100.00. Do not get sucked into the "Tires for life". By the time you pay for the additional changes of rotating 2 set could be bought because THEY decide when you need them. The service dept could not fix my transmission that was shifting incorrectly. I had it there twice without any luck. I took it to another dealership and was fixed in about an hour. I bought my card from Kia Autosports and have move to this dealership for service. More
by gillausman
Employees Worked With
Service dept
June 17, 2011
We bought a car about months ago. I am not please with the service there. We had a tire that kept loosing air. We have been there twice,so far the tire is still leaking air.The tech there was suppose to h the service there. We had a tire that kept loosing air. We have been there twice,so far the tire is still leaking air.The tech there was suppose to hav the tire fixed. They said they order another tire Tuesday morning, still havent heard from them. There sevice is slow,took two hours Tues. morning. Time before that an hour and a half. I forgot how long before that,I know it was awhile.What makes me really mad I had an appointment for 9 that morning.I schedule this appointment three months ago.Also I had to get my tires rotated, when my son was putting air once again in the tire that they was supposely be fix he noticed the tired was not rotated.We had to pay to get rotated.If I had to do it all over again I would not have gotten a car there.I will not get another car there again.I wouldnt recommend anyone to buy one there. I would tell them to used another dealership.I wish they would just take the car back. More
by angela63
Employees Worked With
Jason
November 30, 2009
I took my Rio in for service. When I went to pick it up, the radio was gone and the dash was torn out. It was obvious that it had been left out there with the doors unlocked. Of all the cars on the lot, min the radio was gone and the dash was torn out. It was obvious that it had been left out there with the doors unlocked. Of all the cars on the lot, mine was the only one broken into. The Service Manager and the General Manager told me they were not responsible, even though it was in their fenced in service lot. They want my insurance company to pay wich means I'm out $500 for the deductible. They never even said sorry. More
by cecalle
Employees Worked With
Gloria Robinson and Ed Braun
May 11, 2009
I brought my Kia Sorento for a battery checkup because I was having problems starting it and had to be jumped by my neighbor. Arrived 3rd at the dealership and everyone else that came after me got serviced was having problems starting it and had to be jumped by my neighbor. Arrived 3rd at the dealership and everyone else that came after me got serviced and it was past noon and I was still there. I was at the dealership door waiting to open at 8:00 and still made 3rd. Needless to say, when I addressed the issue to the service rep he said he was behind and short handed and asked if I wanted my vehicled pulled out of the shop...after 5 hours of waiting there?? U must be crazy. I demanded to speak to the dealer manager and explained the situation. He said the same exact thing. I said to him, this is by far the worst customer service I have ever received anywhere. He then had someone check the battery. yes, the battery only takes less than an hour to check for a charge, yet 5 hours had passed and they had not even looked at my vehicle. Anyways, they decided that my 5 hours wasted was only worth 1 mere oil change for free. They ended up selling me a no-name battery for $115 when I could have gone to Sears and gotten a Die hard battery for less than $69. Well, I was already there and aggravated so I got my battery, my oil change and left. I told the manager that I would rather drive 90 miles to Atlanta to have my car serviced than come back to his shop. He did not seem to care. I filed a complaint with the BBB to no result. Just so that I did not have to deal with Kia Autosports of Columbus, GA, I traded in my Kia for a Mazda and never had any problems ever since. I was a very loyal Kia customer, and I loved my Sorento but these people in Columbus don't care about anything but selling you a car. After that if there is anything wrong good luck to you. I have not looked back ever since. I hope you think about it before you make your purchase and go to LaGrange Toyota for your next vehicle. They treated me like royalty there. More
by ramille1
Employees Worked With
Shop Manager and Dealer Manager
November 11, 2005
I bought a used vehicle from Kia Auto Sport in Columbus, Georgia. After 2 week, the alternator went out and I contacted the dealership concerning the 30 day lemon law and they needed to replace it and they Georgia. After 2 week, the alternator went out and I contacted the dealership concerning the 30 day lemon law and they needed to replace it and they refused. They would not even service the vehicle at their shop for the repairs. I would not recommend buying ANY used vehicles from this dealership One positive, I got the vehicle at a great price, but the problems with the Service Department and Customer Service was very unprofessional ! More
by Saigon76nyc
Employees Worked With
Sales Department
