Kia AutoSport Columbus - Service Center

I brought my Kia Sorento for a battery checkup because I was having problems starting it and had to be jumped by my neighbor. Arrived 3rd at the dealership and everyone else that came after me got serviced was having problems starting it and had to be jumped by my neighbor. Arrived 3rd at the dealership and everyone else that came after me got serviced and it was past noon and I was still there. I was at the dealership door waiting to open at 8:00 and still made 3rd. Needless to say, when I addressed the issue to the service rep he said he was behind and short handed and asked if I wanted my vehicled pulled out of the shop...after 5 hours of waiting there?? U must be crazy. I demanded to speak to the dealer manager and explained the situation. He said the same exact thing. I said to him, this is by far the worst customer service I have ever received anywhere. He then had someone check the battery. yes, the battery only takes less than an hour to check for a charge, yet 5 hours had passed and they had not even looked at my vehicle. Anyways, they decided that my 5 hours wasted was only worth 1 mere oil change for free. They ended up selling me a no-name battery for $115 when I could have gone to Sears and gotten a Die hard battery for less than $69. Well, I was already there and aggravated so I got my battery, my oil change and left. I told the manager that I would rather drive 90 miles to Atlanta to have my car serviced than come back to his shop. He did not seem to care. I filed a complaint with the BBB to no result. Just so that I did not have to deal with Kia Autosports of Columbus, GA, I traded in my Kia for a Mazda and never had any problems ever since. I was a very loyal Kia customer, and I loved my Sorento but these people in Columbus don't care about anything but selling you a car. After that if there is anything wrong good luck to you. I have not looked back ever since. I hope you think about it before you make your purchase and go to LaGrange Toyota for your next vehicle. They treated me like royalty there. More

I bought a used vehicle from Kia Auto Sport in Columbus, Georgia. After 2 week, the alternator went out and I contacted the dealership concerning the 30 day lemon law and they needed to replace it and they Georgia. After 2 week, the alternator went out and I contacted the dealership concerning the 30 day lemon law and they needed to replace it and they refused. They would not even service the vehicle at their shop for the repairs. I would not recommend buying ANY used vehicles from this dealership One positive, I got the vehicle at a great price, but the problems with the Service Department and Customer Service was very unprofessional ! More