Kia Autosport of Pensacola

This is gonna be a long review. My family and I went on a trip out of state. Before we left, we got the oil changed, new spark plugs, new tires and new filters put in the car. Six d My family and I went on a trip out of state. Before we left, we got the oil changed, new spark plugs, new tires and new filters put in the car. Six days after we got the oil changed, my car died. I ended up at this dealership because it was the closest Kia dealership where I was informed by Randy Cruse, that my car then had no oil in it. Cool. My engine blew. Love that for me. He then states its $8500 to replace my engine. No other options. No other quotes or solutions. Who has that kind of money. Told him I wanted to open a claim to get my engine replaced. Submitted all the forms requested and got denied due to “low oil”. Umm no way.. really. Then Randy tells me, get it off the lot within 10 days or its going to a tow yard. I live 10 ½ hrs away. Thanks for the help. So I then look at the place that changed my oil. Started an investigation with them. They call Randy. Randy then informs the GM of the company that it was not their fault. It was Kia’s fault because of their faulty engines. GM informs me of what was said. Call Randy out on it.. of course he denies. Great. Randy then tells me, well its your fault for not checking the oil when you stopped for gas. WHO DOES THAT?! Oil changes are supposed to be good for 5k miles? Then I’m informed that my car is burning oil. How in the world am I supposed to know that when no one tells me. How was I supposed to know that my car had no oil when no lights came on till it was too late. So.. DO NOT go to this dealership. DO NOT deal with Randy Cruse! Please save yourself some time and money because they will literally just point the finger at you, laugh in your face and move on with their lives. STAY AWAY FROM KIA VEHICLES! More

Sales experience was great. Post sales service after AC failure at 2200 miles on 2 month old Kia Sportage has been abysmal. Had to chase Down an appointment rather than dealer Post sales service after AC failure at 2200 miles on 2 month old Kia Sportage has been abysmal. Had to chase Down an appointment rather than dealership reaching out to me after I reported the issue on Saturday. Had to change my Google review before getting a call. Told bring it in at 730 and they will get it looked at 830 now and not even inspected yet. Also told the dealer ship has nothing to do with service records which according to Kia corporate they do. I ran a shop for years and had exceptional customer service this service department needs to completely reexamine their entire process More

My experience with Kia Auto Sport in Pensacola has been very disappointing and frustrating. When we first went to purchase a vehicle, we were told we could not get the vehicle we originally wanted becau very disappointing and frustrating. When we first went to purchase a vehicle, we were told we could not get the vehicle we originally wanted because of the credit score they claimed we had. However, when it came time to sign the paperwork, the credit score shown on the actual documents was actually higher than what we were originally told. That immediately raised concerns about transparency and honesty during the sales process. Now, only a few months later after purchasing the vehicle in February, we attempted to trade it in and are being told we cannot. On top of that, during the finance process, the finance manager pointed out where we should sign throughout the paperwork. We trusted the guidance we were being given. Now they are claiming that we declined the service and maintenance coverage, even though the signing process felt rushed and guided by their staff. Eric was one of the individuals involved during this process, and overall this entire experience has left us feeling misled and unsupported after the sale. As customers, we expected honesty, clear communication, and professionalism. Instead, this situation has been stressful and disappointing. I strongly encourage future buyers to carefully review every single document themselves before signing anything and ask questions about every detail, no matter how rushed the process may feel. More

Dominique was such a pleasure to work with. Never in my life did I think dealerships could run this smoothly. We reached out to 4 dealerships in the area, and this one had the best deal. To top Never in my life did I think dealerships could run this smoothly. We reached out to 4 dealerships in the area, and this one had the best deal. To top it all off, we were in and out of the dealership with a new car in just over an hour. Dominique had everything ready for us when we got there, so everything ran so smoothly. AND she did it while pretty much working out of the parking lot because the building is under construction. It was obvious she took pride in her work and cared about her customers. Amber was also very quick and efficient with the financial paperwork. More

We have always had a great relationship with Bailey as our Service Coordinator! He is very thorough & very personable. our Service Coordinator! He is very thorough & very personable. More

The service department kept me informed of the required work. Part of this service was a return on prior warranty work. work. Part of this service was a return on prior warranty work. More

Cody has been very, very professional with my service and care each and every time that I have had my car repaired or serviced. He is an excellent employee going over and above to insure that my vehicle is care each and every time that I have had my car repaired or serviced. He is an excellent employee going over and above to insure that my vehicle is taken care of in a timely manner. More

Thank you Cody for your helpfulness in a very professional way. I appreciate more than you know you going beyond to help me in a difficult situation with my car right before I was supposed to go professional way. I appreciate more than you know you going beyond to help me in a difficult situation with my car right before I was supposed to go out of town. I dos get to go on my trip but it was because of your understanding and thoughtfulness. I look forward to seeing you meeting. More

Go see Nathan! He’s the BEST! I appreciate all of his help with finding a reliable vehicle. He’s the BEST! I appreciate all of his help with finding a reliable vehicle. More

Mike Magner is looking out for you! ! Although we didn’t end up purchasing a vehicle from Kia Autosport in Pensacola, I want to give a shoutout to our salesman, Mike Magner. Mike was inc ! Although we didn’t end up purchasing a vehicle from Kia Autosport in Pensacola, I want to give a shoutout to our salesman, Mike Magner. Mike was incredibly friendly, straightforward, and genuinely committed to helping us find the right PHEV SUV. He listened carefully to our preferences and worked hard to locate the exact model and color we were looking for—even though the dealership didn’t have it in stock. Mike’s customer focus and engaging approach made the experience feel personal and pressure-free. He was honest, responsive, and clearly cared about getting us what we needed, not just making a sale. If you're shopping for a Kia in the Pensacola area, I highly recommend asking for Mike. He’s the kind of salesperson who earns your trust, even if the inventory doesn’t line up. More