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Kia Autosport of Pensacola

Pensacola, FL

4.5
757 Reviews
Kia AutoSport of Pensacola is Northwest Florida's premier Kia dealership. We specialize in getting the deal done right the first time! We believe in high customer service and a process that is focused on you our customer! We need you more than you need us. Stop by our website today and see how we can help you. We have new Kia's, pre-owned vehicles and special financing to help all those in need of a new or pre-owned vehicle. Ask for the internet department and they will get you a special internet customer discount! Also, our internet department is equipped to handle the deal from start to finish over the phone, or through email communication. We are excited and ready to help you today! We wanna see ya in a KIA!
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6637 Pensacola Blvd

Pensacola, FL

32505

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Showing 757 reviews

March 31, 2021

Kia AutoSport is a fantastic dealership! The staff make each purchase fun and easy! Will def purchase again from their team. Neil and Jessica have, hands down, always taken the best care of us! This is the More

by bbriantucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Patel
Apr 01, 2021 -

Kia Autosport of Pensacola responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Neil and Jessica both take such good care of you here at Kia AutoSport Pensacola, and we will certainly let them know that you appreciate their help. We are proud that we have earned your returning business, and we hope that you continue to enjoy your newly purchased vehicle!

March 28, 2021

Word to the wise. DO NOT DRIVE AN HOUR AN A HALF TO FIND YOUR CAR IS ALREADY SOLD. Internet Sales Rep - Heather Lester assured me the SUV was available. Made the appt, showed up - she wasnt there and the S More

by azaleachild@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Lester
Apr 14, 2021 -

Kia Autosport of Pensacola responded

This is a disappointing review to read, and I sincerely apologize for the inconvenience here. Our inventory does move quickly, but we should have communicated with you clearly about the status of the vehicle you were interested in, and I will be sure to share this feedback with my team to ensure we improve our communication going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Mike Freeland - General Sales Manager - 850-457-7772

Apr 14, 2021 -

azaleachild@gmail.com responded

still waiting on my gas stipend that i was offered from Heather (Internet sales). - I was not interested in driving to Pensacola since it was over an hour's drive. I reached out to Heather L and her manager Elysia C and still no response regarding the reimbursement for 65.3 miles. Send me $36.56

May 05, 2021 -

Kia Autosport of Pensacola responded

Hi Azaela - We have mailed you a gift card for the gas. Please let me know if you have any remaining questions. Thanks, Mike Freeland - General Sales Manager - 850-457-7772

March 19, 2021

Neil was absolutely amazing to work with and he found me the most perfect car! Even though it was like finding a needle in a haystack! Highly recommend kia!!!! More

by nikkifelts31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Patel
Mar 19, 2021 -

Kia Autosport of Pensacola responded

Thank you for the review! We are so glad Neil took good care of you here at Kia AutoSport Pensacola, and we will certainly let him know that you appreciate his help. Enjoy your newly purchased vehicle!

March 17, 2021

Absolutely the worst service with the service department. Apparently, since it is a warranty issue, there is no sense of urgency. I am not important enough to help. I get no calls regarding my vehicle, I hav More

by Meria123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Humphries
Apr 05, 2021 -

Kia Autosport of Pensacola responded

This is a concerning review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you about this and ensure that we make this right for you. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Jessica Lee - General Manager - 850-457-7772

May 12, 2021 -

Meria123 responded

I called and spoke to you as well as the service manager. Then, nothing was done. Haven’t heard back. Apparently making things right was not an option. It’s very sad considering I am in hospitality management, so customer service is my number one, too bad it is not the same with Kia. Very disappointing.

May 17, 2021 -

Kia Autosport of Pensacola responded

Hi Meria - As Kia Motors America has explained, we can only assist you once you submit the rental bill for reimbursement. We are looking forward to assisting you as soon as this is done. Thank you, Jessica Lee - General Manager - 850-457-7772

May 17, 2021 -

Meria123 responded

I submitted that the same day I spoke to both of you. Randy told me that he received that via email the same day. So I am not sure what is being said in the above statement.

March 11, 2021

From start to finish, every part of the process of buying our new Telluride was fast, efficient, and direct. I loved working with Neil and will tell my friends to go see him when they’re looking for a new ca More

by Shane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Patel
Mar 12, 2021 -

Kia Autosport of Pensacola responded

Hi Shane - Congratulations on your new Kia Telluride! We are thrilled that Neil and the tea delivered such an easy, efficient purchase experience. Thank you for choosing Kia AutoSport Pensacola!

March 11, 2021

We have been doing business with Neil for about 8 years. We have purchased 4 vehicles from him. He is a great pleasure to deal with. He always comes through for us. He is an outstanding access to your busin More

by jdanav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Patel
Mar 11, 2021 -

Kia Autosport of Pensacola responded

Thank you for taking the time to review us! We appreciate your support over the years and are thrilled to hear that you are so confident in Neil to get the job done. Drive safely, and we will be sure to pass on the kind words! - The Kia AutoSport Pensacola team

February 26, 2021

Neil is an amazing person and very positive I loved his willingness to help. He has a very happy spirit and really cares about his customers More

by Coreyanngriffin777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Patel
Feb 26, 2021 -

Kia Autosport of Pensacola responded

Thank you for the great review! Hearing that you had such a successful experience working with Neil made our day. Drive safely, and we hope to see you back at Kia AutoSport Pensacola!

February 25, 2021

We had a fantastic experience with Neil! Communication was great from the start. Honest and straight forward from the beginning. A breath of fresh air! Would recommend! More

by pipercub08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Patel
Feb 25, 2021 -

Kia Autosport of Pensacola responded

Thank you for the review! We couldn't be happier to hear that you had a great experience working with Neil here at Kia AutoSport Pensacola, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

February 21, 2021

Absolutely flawless experience! Neil was wonderful through the entire process. He answered all our questions and even followed up after we left the lot. He has gone above and beyond. Extremely helpful More

by skmelenchuk
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neil Patel
Feb 22, 2021 -

Kia Autosport of Pensacola responded

We couldn't have asked for a better review! It makes our day to hear that Neil delivered such an exceptional car-buying experience. Welcome to the Kia AutoSport Pensacola family - we wish you many happy miles in your new Kia Telluride!

February 17, 2021

Desmond was a great salesman who spent the time to explain all of the details of my first new car purchase. I felt very comfortable and was able to sign all of my paperwork very quickly. He made sur More

by Kaelie Arthur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roxann Gilmore
Feb 18, 2021 -

Kia Autosport of Pensacola responded

Reviews like this one always make our day, Kaelie! It's wonderful to hear that Desmond delivered such an exceptional car-buying experience. Thank you for choosing Kia AutoSport Pensacola, and congratulations on your new Kia Sorento!

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