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Kia Downtown LA
Los Angeles, CA
2,381 Reviews
See How We Make the Difference at Kia Downtown Los Angeles
There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Kia Downtown Los Angeles. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle.
We provide you with many standout new Kia models, while you can also find a quality selection of used cars, as well. No matter what, you're going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or used ride with car loan and Kia lease options, and work with you the entire time to find the best plan possible.
But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Kia parts when we work on your vehicle, to give you a standout experience, and a long lasting ride that is properly cared for.
Throughout it all, you can count on Kia Downtown Los Angeles to give you the experience you desire. If you're interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We're located at 1945 S Figueroa St Los Angeles, California, and a short drive away from West Hollywood, Inglewood, Culver City and Glendale CA, and look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,381 reviews
December 15, 2023
The first time visited I didn't like my experience. 1. The initial wait was going to be 1 hour, then ended up waiting almost 2 hours. 2. The warning sign was still on after the service was complete 1. The initial wait was going to be 1 hour, then ended up waiting almost 2 hours. 2. The warning sign was still on after the service was completed and they still handed me the keys without checking it. - What is the point of going to the service center?! 3. The place was packed, but only 1 staff seemed to put work when others were just chatting and sitting on their chair. Overall, it was based on my only visit, but I would drive extra hours to try other Kia service centers because my experience here was not good. More
by pjshin1113
Verified CustomerEmployees Worked With
December 15, 2023
Great first time internet service and sales through Jordan and his co-workers. Even after an mis communication on discounts that were offered Jordan made the sale as promised. Thanks Jordan… my fam Jordan and his co-workers. Even after an mis communication on discounts that were offered Jordan made the sale as promised. Thanks Jordan… my family will be purchasing there next vehicle at Kia of Downtown LA More
by rbunome
Employees Worked With
December 15, 2023
Eliezer from Kia of DTLA took excellent care of me. I greatly appreciate all of his help and highly recommend him if you’re looking to get a vehicle from this dealership. I greatly appreciate all of his help and highly recommend him if you’re looking to get a vehicle from this dealership. More
by LOPEZ.A1995
Employees Worked With
December 15, 2023
Great work . Great customer service . Timely and orderly . No issues at all when having my car serviced here . Great experience! Great customer service . Timely and orderly . No issues at all when having my car serviced here . Great experience! More
by reggsanchez0
Employees Worked With
Other Employees :
Desiree Rodriquez
December 14, 2023
Great customer service with Julie, she communicates and listens. I make the drive to see her because she makes the experience comfortable. 2nd time with her and would go again! listens. I make the drive to see her because she makes the experience comfortable. 2nd time with her and would go again! More
by CH.LILIANA124001
Employees Worked With
December 12, 2023
The people were great but who ever took the car from point a to point b they went through my car and rank sack it took my ysl brand new point a to point b they went through my car and rank sack it took my ysl brand new More
by Famous61357
Employees Worked With
December 12, 2023
I called and spoke with an associate in the service department to set up an appointment for a recall resolution. She scheduled the appointment for the same day. Check in was fast but the service coordi department to set up an appointment for a recall resolution. She scheduled the appointment for the same day. Check in was fast but the service coordinator advised me that he would have to check to see whether part was in stock and if not, he would be releasing the car to me right away. Additionally, he asked if I’d had my spark plugs replaced within the 5 years that I had my vehicle. I let him know that I have my vehicle serviced at that dealer regularly so there should be a record. I had not so he suggested I have them replaced to add to the quality of my drive. He informed me it would be $329 when I asked the cost for the service. I declined. My 2017 Optima has a little over 53000 miles. I didn’t appreciate the attempt at an up sale. After an hour, the service coordinator advised me that the part would have to be ordered and they would contact me even the part we in stock. I spoke with an actual associate when I made the appointment and she knew I was coming specifically because of the recall notice. I don’t understand why an appointment was scheduled without first verifying whether the part was actually in stock. There was no consideration for my time (not to mention expense with today’s gas prices). The dealership really needs to do better. More
by carmenkryptonite
Employees Worked With
I was in the service department
