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Kia Downtown LA
Los Angeles, CA
2,381 Reviews
See How We Make the Difference at Kia Downtown Los Angeles
There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Kia Downtown Los Angeles. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle.
We provide you with many standout new Kia models, while you can also find a quality selection of used cars, as well. No matter what, you're going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or used ride with car loan and Kia lease options, and work with you the entire time to find the best plan possible.
But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Kia parts when we work on your vehicle, to give you a standout experience, and a long lasting ride that is properly cared for.
Throughout it all, you can count on Kia Downtown Los Angeles to give you the experience you desire. If you're interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We're located at 1945 S Figueroa St Los Angeles, California, and a short drive away from West Hollywood, Inglewood, Culver City and Glendale CA, and look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,381 reviews
December 06, 2023
EZ process and they were not pushy. Damien is a very knowledgeable salesperson. Mr. Cabulong is a very reasonable and considerate finance person Damien is a very knowledgeable salesperson. Mr. Cabulong is a very reasonable and considerate finance person More
by ARTHONEE
Verified CustomerEmployees Worked With
Damien sales
December 06, 2023
INCOMPETENT service center at KIA DTLA. There's a reason for the numerous negative reviews. Wasted 2 days of my time and the Service Center did absolutely nothing on BOTH days to address There's a reason for the numerous negative reviews. Wasted 2 days of my time and the Service Center did absolutely nothing on BOTH days to address the issue. Booked an appointment for Tueday morning with a VERY detailed description that the 12V battery of my PHEV could not hold a charge above 40% and showed a bad state of health when performing a battery test at home. Received a condescending call from Mike Avenecian (advisor) telling me that the reason my battery was not functioning was because I was using a faulty EV charger, and it was my fault. - My EV battery was never the issue, nor did I have issues charging. I did not need my EV battery charged, as i charge it at home with no issues. Had ANY of their staff read the reason I was taking my car in, they would have seen that the issue was the 12V battery (why a service center doesn't know the difference between EV battery and 12v battery is beyond me). I had even texted the technicians throughout the day to emphasize (again) that my 12V battery was the concern. When I came to pick up my car before closing, I waited nearly half an hour just to speak to Eric Espinoza (manager), who revealed that the 12V battery was NEVER checked the entire time my car was on their lot. Upon calling a technician to grab a battery tester, it was even more apparent that none of them knew what they were doing, and the 12V battery had not been tested the entire time my car was in their possession. None of them even knew where the 12V battery was located on my car, and I had to speak up to direct them to it. Eric instructed me to schedule another appointment (after wasting an entire day of my time) and guaranteed they would have my issue fixed. He gave me his card and told me to call him the next day that my car is in the shop so he could personally ensure the problem would be appropriately addressed. Took my car in again a day later and attempted to contact Eric while my car was in their shop since 7AM. After leaving NUMEROUS voicemail and being blatantly ignored, I decided to travel back to pick up my vehicle before the shop closed. When I arrived, again, nothing had been done to my car the entire day. They had finally decided to test my battery because I was already there to pick up my car. Upon FINALLY testing my battery, the state of health of my battery was 37% and couldn't hold a charge. Eric and the entire staff were zero help, and I'm still left with a faulty 12V battery. The paid KIA Connect app gives constant notifications that the battery is too low to even send commands to the car (rendering the subscription useless). If you want to waste your time with an unqualified service center and incompetent staff, you've found the right place. Definitely the last KIA we'd purchase because of Eric and Mike. More
by marscandybars
Employees Worked With
Eric Espinoza
December 06, 2023
Muy feliz el personal muy profesional y muy amable recibimos muy buen trato y muy buen precio gracias recibimos muy buen trato y muy buen precio gracias More
by MARYGARCES2123
Employees Worked With
December 06, 2023
Loved working with Rick and team! They were quick, responsive and didn’t mess around. Really appreciate the whole team. Very friendly. Definitely recommending DTLA Kia!! They were quick, responsive and didn’t mess around. Really appreciate the whole team. Very friendly. Definitely recommending DTLA Kia!! More
by SEAN.S
Employees Worked With
Rick
December 03, 2023
They are friendly and are very helpful and professional. Service was quick and outstanding. They even watched my vehicle, which was going the extra mile. Thank you Julie 😊 Service was quick and outstanding. They even watched my vehicle, which was going the extra mile. Thank you Julie 😊 More
by DAVIDAGUILAR71
Employees Worked With
Julie Romero
December 02, 2023
My car sounds so good and the customer service was great thank you all so much thank you all so much More
by EUGENE.RENFURM
December 02, 2023
Great customer service from start to finish. Little wait at the start as it was so popular but really friendly, professional service. Little wait at the start as it was so popular but really friendly, professional service. More
by grahamcharman79
Employees Worked With
Desiree Rodriguez
