Kia Downtown LA
Los Angeles, CA
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Poor communication and customer service. They do not call when your car is ready and argue when you have to call them, them claiming that their system show they text you. They do not call when your car is ready and argue when you have to call them, them claiming that their system show they text you. More
Great customer service from check in to check out. My car still shuts off on me while I’m driving. Nearly crashed today. Please help. My car still shuts off on me while I’m driving. Nearly crashed today. Please help. More
Did not help me only got me to drive for two hours to tell me they have to do more work I went in for a recall they said there was 4 missing screws and weee trying to charge me 500$ smh I’ll never go bac tell me they have to do more work I went in for a recall they said there was 4 missing screws and weee trying to charge me 500$ smh I’ll never go back More
My entire vehicle purchase experience was 100 percent. Damien, my sales associate was extremely helpful, knowledgeable, and made the entire transaction effortless. He also “white glove” delivered my beaut Damien, my sales associate was extremely helpful, knowledgeable, and made the entire transaction effortless. He also “white glove” delivered my beautiful new 2024 Sportage hybrid, all the way to Ventura, for which we are eternally grateful after just having been in a terrible auto accident in which our Forte was totally destroyed. Five STARS. With much gratitude, Jimenez family More
So friendly and very quick service--oil change. And was so happy to not get pressured into upsell repairs. They did send me a couple of future items to consider--when I asked if there was anything And was so happy to not get pressured into upsell repairs. They did send me a couple of future items to consider--when I asked if there was anything I should be worried about with the check. But no high pressure--which I have experienced at this location before. Thank you for the great service and incredible kindness and ease of this experience! I really appreciate it! More
Repaired my car all the time at that address. Good service it doesn't take too long when you waiting in line parked outside to get inside to get your car repaired. Good service it doesn't take too long when you waiting in line parked outside to get inside to get your car repaired. More
It may not be exclusive to this service center but I realize that they leave a lot of information out when it comes to servicing your vehicle. For example, my side mirror stopped working properly. They realize that they leave a lot of information out when it comes to servicing your vehicle. For example, my side mirror stopped working properly. They said it would take a few weeks and instead took months to get and replace the mirror. The replacement mirror is gray but my car is white. Instead of informing me of this and scheduling painting of the mirror, they wait until I bring it to their attention and I am still waiting on a follow up phone call to schedule the painting of the mirror. Just an example. More