Kia Downtown LA

Had to ask them to wash my car after they had my vaccuum out the pet hair in the rental vehicle. They charge $170 to vaccuum out pet hair?!?! Do they not actually clean the rental vehicles between customers out the pet hair in the rental vehicle. They charge $170 to vaccuum out pet hair?!?! Do they not actually clean the rental vehicles between customers?? The rental vehicle they have me had a giant dent in back and back windshield wiper also missing. Cashier’s dept employees are condescending and smirk constantly. Offered an ev rental only after I told them I had already been waiting 90 mins and was abiyt to run late to work. And then was told the ev would require me to wait 30 more minutes. How would that help me? Did not offer me to come back the next day for it instead and when I asked if that was possible they just said oh no… Resolve this one issue of replacing a defective part took about 6 weeks to fix. In part because they needed to order a part but they did not bother to make sure the part worked until I brought my car back in for them to work on. So then they checked and discovered they needed to order a new part. And over all you cannot get in and out of the service department under an hour. Very unprofessional service which does not make me eager to continue purchasing a vehicle through them. More

Michaela Nicolas was very kind and helpful. I was helped quickly and the process was easy. I was helped quickly and the process was easy. More

Mikael answered all my questions and always kept me in the loop about my stay. the loop about my stay. More

I was only given one key and have been waiting for two weeks for the 2nd key. weeks for the 2nd key. More

The main reason I didn't give a higher rating was due to the unprofessionalism I encountered from several employees. When I initially scheduled my appointment via text and needed to reschedule, I notifie to the unprofessionalism I encountered from several employees. When I initially scheduled my appointment via text and needed to reschedule, I notified customer service through the same method. Although they adjusted the appointment time, they failed to send a confirmation text. Furthermore, the quality of the communication was poor, with numerous grammatical errors that made it feel more like texting a friend than interacting with a professional customer service representative. Additionally, upon arriving at the mechanic's, I observed groups of employees socializing rather than attending to their tasks. Moreover, I understand that waiting is sometimes unavoidable, the waiting room was uncomfortably small, and there were no refreshments available for clients during the two-hour wait. This lack of amenities was disappointing, especially after having paid a significant amount for maintenance, which contrasted sharply with the service experience I've had with other car companies. More

Was trying to ask about the details information about the service my car may need as a recent kia owner. Jennifer keeps hanging up without me finishing my questions. Really rude!! Worst experience. Kia be ca service my car may need as a recent kia owner. Jennifer keeps hanging up without me finishing my questions. Really rude!! Worst experience. Kia be careful about who you hire! More

Arturo Rios is an excellent customer service advisor who has always tremendously helped me and gone out of his way every time to make sure that my car is fully inspected and completely serviced. Great job!! has always tremendously helped me and gone out of his way every time to make sure that my car is fully inspected and completely serviced. Great job!!! More

Jeffrey was very helpful and willing to answer any and all questions. The process was seamless. all questions. The process was seamless. More

Kia Downtown LA was very professional and kind, so if I need to change my car, I will choose here one more time. need to change my car, I will choose here one more time. More

Kia downtown is fast, efficient, and offer the best customer service! I was amazed on how fast they worked on my vehicle! customer service! I was amazed on how fast they worked on my vehicle! More