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Kia Downtown LA

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.3
2,381 Reviews
See How We Make the Difference at Kia Downtown Los Angeles There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Kia Downtown Los Angeles. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle. We provide you with many standout new Kia models, while you can also find a quality selection of used cars, as well. No matter what, you're going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or used ride with car loan and Kia lease options, and work with you the entire time to find the best plan possible. But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Kia parts when we work on your vehicle, to give you a standout experience, and a long lasting ride that is properly cared for. Throughout it all, you can count on Kia Downtown Los Angeles to give you the experience you desire. If you're interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We're located at 1945 S Figueroa St Los Angeles, California, and a short drive away from West Hollywood, Inglewood, Culver City and Glendale CA, and look forward to seeing you!
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1945 Figueroa Street

Los Angeles, CA

90007

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Showing 2,381 reviews

March 13, 2024

This is the 3 time that I do the service to my Kia Sorento everything was okay with the service but the thing don’t like is when they bring the car from inside and when The guy is about to park the c More

by ALEXMORALES9760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo ríos
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Mar 13, 2024 -

Kia Downtown LA responded

Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your recent service visits. Rest assured, we will address this matter with our team to ensure proper handling of vehicles. Also rest assured that this situation will not have any negative impact on transmissions. We truly value your business and appreciate your continued support. - Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

March 13, 2024

The service was great. The people working at the service department showed great professionalism and care. I highly recommend this dealership. More

by Jad Gharzeddine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike from service department
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Mar 13, 2024 -

Kia Downtown LA responded

We’re really grateful and appreciate you taking the time to share your rating with us! We look forward to serving you in the future! -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

March 12, 2024

A bit hectic on the street. Excellent customer service from Elizabeth. Would go back because of her help. More

by edeguzman61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Mar 13, 2024 -

Kia Downtown LA responded

We’re really grateful and appreciate you taking the time to share your rating with us! Yes, the street we’re on is rather busy and space is very limited. We’re confident that this will be relieved when we move into our new facility soon. -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

March 12, 2024

Customer service was great. Arturo was informative and amazing customer service. One comment would be to please keep your restroom in operating order. I waited for my repair and More

by rosi6.333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo parts dept
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Mar 13, 2024 -

Kia Downtown LA responded

Thank you for your valuable feedback and for choosing our service! We truly appreciate your business. We apologize for the inconvenience with the restroom and assure you that we're addressing this issue promptly. Your satisfaction is important to us, and we're committed to improving your experience. -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

Mar 13, 2024 -

Kia Downtown LA responded

We are also confident that our new facility will have a better restroom experience!

March 11, 2024

Everyone was very helpful and everything was explained in detail. From sales to finance department. Would highly recommend. More

by IMTORCH4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian, Alex
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March 11, 2024

Roxana was extremely patient and very accommodating. She did everything she could to make my leasing experience the best it could be. Highly recommend working with her. More

by ALEXKASMIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roxana Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 11, 2024

Michael was great. Made sure everything was handled in a timely manner. Thank you! dtla More

by SINGLETONSAMIRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in services
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Mar 13, 2024 -

Kia Downtown LA responded

We’re really grateful and appreciate you taking the time to share your rating with us! -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

March 10, 2024

Almost zero communication. The three 3 word pieces of communication came by text, they wouldn't call me even when I asked twice. The tires were sold at above cost, the labor co More

by s.e.razar
Recommend Dealer
No
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roxana Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manuel Miramkntes, Eric Espinoza
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Mar 13, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

March 10, 2024

Great selection of cars, low pressure, friendly service. I drove more than 300 miles to do business with this dealership and it was worth the drive. More

by Chris R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Nazari, "Alex" and Yesinia Guillermo
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March 10, 2024

Online price is not the real price as advertised when you get there. I even looked specifically for dealer add ons and looked at the window sticker online as well. They then say they can’t remove the dealer More

by R1
Recommend Dealer
No
Employees Worked With
Maya Fakih
3.0
This rating includes all reviews, with more weight given to recent reviews.
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