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Kia Downtown LA
Los Angeles, CA
2,381 Reviews
See How We Make the Difference at Kia Downtown Los Angeles
There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Kia Downtown Los Angeles. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle.
We provide you with many standout new Kia models, while you can also find a quality selection of used cars, as well. No matter what, you're going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or used ride with car loan and Kia lease options, and work with you the entire time to find the best plan possible.
But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Kia parts when we work on your vehicle, to give you a standout experience, and a long lasting ride that is properly cared for.
Throughout it all, you can count on Kia Downtown Los Angeles to give you the experience you desire. If you're interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We're located at 1945 S Figueroa St Los Angeles, California, and a short drive away from West Hollywood, Inglewood, Culver City and Glendale CA, and look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,381 reviews
March 07, 2024
Service was excellent! Agent remembered my name from previous service. It as great experience again from Downtown Kia Agent remembered my name from previous service. It as great experience again from Downtown Kia More
by ANNKIM1967
Verified CustomerEmployees Worked With
Jason Goodrich provided excellent service
March 07, 2024
The service representative is a good guy; however, the overall quality of service on the side of the parts / repairs is extremely disappointing. I went in to install the new security system due to the rec overall quality of service on the side of the parts / repairs is extremely disappointing. I went in to install the new security system due to the recall and not sure what they did but my windows do not work the same. Last time I went in there was to get a new driver side door chamber because my car was broken into and they did a terrible job. First I was not attended or even acknowledged until 15mins after my appointment time. Second, I was not informed of the possible solutions and was given an only one option. Third, when I received my car, I was given additional sets of keys to the car and notified that because I did not select the upgraded package , my car would now require two different sets of keys to operate. When I tried to get this fixed, the service department told me it is $150 to get the keys redo by the parts department. Then I spoke with the parts department and they said once the lock is in the car, they can’t touch it and that I needed to select the service before the install… a service that I was not even advised was available. I am 100% not recommended anyone to buy a KIA or visit this dealership in DTLA. Additionally I reached out to the supervisor, Eric Espinoza, via via as advised and have not been given a response or acknowledgment in 2 days (and counting) More
by Luis
Employees Worked With
Employee never present their names, so it would be unfair to give a random person a low rating.
March 05, 2024
The worst experience I’ve ever had in car service , no communication I would have to call every day because there was no communication . They had my car for over a week the first week they could tell me w communication I would have to call every day because there was no communication . They had my car for over a week the first week they could tell me what the problem was after that still have to wait to see if the warranty cover which it didn’t so I had to pay ! I had them also to a full service Change which cost $899 apart for the other service I needed they return my car with no water !!! I will not be taking my car back there ! More
by RUIZLAURA470
Employees Worked With
Elizabeth
March 05, 2024
The process was very fast and the customer service that was provided by kia service group was amazing. was provided by kia service group was amazing. More
by dsrsngel007
March 05, 2024
Excellent customer service from Mark, Julia and valet team. Follow up is also frat. Thanks. team. Follow up is also frat. Thanks. More
by DAPASCASCIO
Employees Worked With
March 05, 2024
The guys at the shop are ready to help, well coordinated, Good service THANKS YOU! Good service THANKS YOU! More
by ralvoso18459
Employees Worked With
