Kia Downtown LA

Eric took care of our car service and was very knowledgeable and helpful. Great customer service! knowledgeable and helpful. Great customer service! More

Bought our first car here at this dealership. Maya and Eli helped us to make it happen. Thank you guys! Maya and Eli helped us to make it happen. Thank you guys! More

I don’t know much about the dealership we searched the Internet for a specific car and Kia LA had it and they delivered it over 120 miles which was much appreciated Internet for a specific car and Kia LA had it and they delivered it over 120 miles which was much appreciated More

Best great service always , thanks a lot for your patience and give us the best service patience and give us the best service More

The way the manager treats his employees is down right disgusting and repulsive. He’s horrible. disgusting and repulsive. He’s horrible. More

Wait time is still not great. Otherwise a fine experience. Very helpful considerate staff there. Otherwise a fine experience. Very helpful considerate staff there. More

I get that they doing the good job and really excellent service from the KIA DTLA downtown service. I really appreciate service from the KIA DTLA downtown service. I really appreciate More

Arturo was amazing. He explained everything perfectly and had the best customer friendly service. Made my experience smooth and easy! He explained everything perfectly and had the best customer friendly service. Made my experience smooth and easy! More

I have been very disappointed with the service I received here. I have purchased three cars from this same dealership over the past 4 years and up until this purchase on 12/24/2023, I have been beyond satis here. I have purchased three cars from this same dealership over the past 4 years and up until this purchase on 12/24/2023, I have been beyond satisfied. Daniel, the salesman was the best part of the experience. Thank you Daniel for being a fantastic salesperson. Unfortuantely, other team members were unable to follow through with their words. I purchased a 2024 Seltos and I wanted to get the maintenance package that covers the car for maintenance for 36 months. I was told at the time of financing that for whatever reason, it could not be done on that day, however I could go there the following Wednesday to meet with the Finance person, Alex. I could not go on Wednesday due to personal scheduling however i contacted Alex and he said, "No problem. Come in on Saturday." I showed up on Saturday and literally waited over 2 hours and was not seen. I was told that now he could do it without me being present and it would be handled on Monday. Monday came and went, but i continued to call, text, etc. and no response. Finally today, I contacted the Finance Manager and spoke with somone who transferred me directly to Alex to resolve the issue that he could not resolve prior to this. The resolution: Finally, I got the maintenance contract as i planned, however the frustration I had to deal with over the past 3 weeks has been enough to take my business to another dealership. Sorry DTLA Kia - this one cost you. More

Thought I was working with Maya and had provided her with everything she needed via email. When I got there she was not working so I had to re-create everything that I already had given to Maya. That being everything she needed via email. When I got there she was not working so I had to re-create everything that I already had given to Maya. That being said, Eliezer was very helpful and knowledgeable and got me on my way withing an hour or so. Only suggestion, screw the temp plate frame on tight. Was driving to San Diego and kept hearing this tapping noise. Pulled over in San Clemente and resolved the problem. Still going to give Eliezer 5 stars! Spring for an inexpensive battery powered drill with a hex head and don't set the torque too high. Really hard to get at it the bolts with on old wrench. More