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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,451 Reviews
Call Service Center (888) 939-3589

1,451 Reviews of Kia Downtown LA - Service Center

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February 07, 2024

Good service always great with care and respect to me and others thumbs up to kia More

by ronniehaskin58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Autrio
Report | Print
February 06, 2024

Desiree was fantastic! She made the whole experience easy from start to finish. Will come back again. More

by eric.oberland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Rodriguez
Report | Print
February 05, 2024

Service (recall) that was supposed to take an hour or 2 took 5 hours. My service helper disappeared on me and did not keep me updated on the progress. I was told to just wait for her and then when I finall More

by arttxamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth
Report | Print
Feb 06, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

February 04, 2024

My adviser Markel Avanecian helped me a lot because of him I get back ..there More

by ALAVASSANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Markel avanecian
Report | Print
Feb 06, 2024 -

Kia Downtown LA responded

We’re really grateful and appreciate you taking the time to share your rating with us and glad you had a great experience with Maykel! -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

February 04, 2024

Amazing team especially Desiree Rodriguez, so helpful and efficient. Grateful to her and ability to get things done. More

by gary.roisentul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Rodriguez
Report | Print
Feb 06, 2024 -

Kia Downtown LA responded

We’re really grateful and appreciate you taking the time to share your rating with us! We’re glad Desiree took great care of you and you had a good experience. We look forward to a continued relationship with you and your vehicle! -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

February 03, 2024

I really appreciated that they took the car in at the scheduled time- no delays, and they completed the work in a timely fashion. Polite, professional. Would recommend this service department. More

by LOUISEBISHARAT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Report | Print
Feb 06, 2024 -

Kia Downtown LA responded

We’re really grateful and appreciate you taking the time to share your rating with us! Your feedback about Arturo and our Service Department is much appreciated -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

February 02, 2024

Desiree was super helpful! She made sure I was well taken care of. Definitely my go to service location. She provides excellent service, is super attentive, and makes sure her More

by babylline13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliezer Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree ( Service Dpt)
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Feb 06, 2024 -

Kia Downtown LA responded

We’re really grateful and appreciate you taking the time to share your experience with Desiree with us and we look forward to serving you in the future! -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

February 02, 2024

Elizabeth Ramirez help me out a lot she was very nice and got me everything I need. More

by DOMONIQUEHARRIS72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ramirez
Report | Print
Feb 06, 2024 -

Kia Downtown LA responded

We’re really grateful and appreciate you taking the time to share your feedback about Elizabeth with us! -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

February 02, 2024

I appreciate this dealership. I had a good experience from my for visit. Fast service and excellent customer. More

by LOREKORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 02, 2024

Hour to drop off, poor communication unless I called. Had car 2 days for 2 hour service. More

by SHOOPER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Avencian
Report | Print
Feb 06, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

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