I don't really have much good to say about this place. I have had issues with both the sales and service departments over the last 4 years. I leased my 1st Kia through them and was told many lies! Then at a regular service, they forgot to put the oil cap back on after changing the oil. I drove from Fwb to Destin, back to Fwb, then to Niceville, where my car was smoking in the parking lot of the convenience store. Oil had spewed everywhere! Traded that one in on another and still had issues with the sales and service departments. The sales people didn't care about my time or what I had to say. The service dept. claimed to have fixed an issue with my car, but then changed their story to it not being fixed. I had to take my car in several times. Being a single mom with one car, this proved very difficult! Just recently, I've tried trading this vehicle. Another dealership informed me that Kia's don't hold value at all compared to other vehicles. Kia then called me to come in and let them give me an estimate. Said it would take 15 mins. I went in, on a time crunch mind you, spoke with one salesperson. He turned me over to the sales manager because his customer had returned. The sales manager Mariano, talked with me and checked my car out. He claimed he couldn't find who I had it financed with. It's financed through Kia btw & set up on auto! Both he and the sales guy said they would contact me on the next step. Didn't hear a word from them, so I called back 2 days later. Spoke with a different sales guy, Curtis. He told me the next step, so I completed it and informed him. Didn't hear back from him, so once again I called them. Curtis said he was really busy and waiting on his manager. I should've just stopped the process then. I held out hope because Mariano had told me they had changed since the new owners came in. THEY HAVE NOT CHANGED! Curtis called me back and said they didn't have my car info. and wanted to know when I could bring my car by. Told him I had already done that. He said there was no record of it. Beyond frustrated with them! I don't think I'm going to continue this process. This is ridiculous! I absolutely love my Kia Optima, but dealing with this Kia dealership is too much of a headache for me! If you want a place that doesn't care about your time or what you have to say or inform you of things, then this is the place for you!