Kia Of Chattanooga

Punctual and fast service while I waited. Convenient times where available when I scheduled online. Convenient times where available when I scheduled online. More

Great service. Tim Schultz did a great job getting my car serviced and was very pleasant to deal with! Tim Schultz did a great job getting my car serviced and was very pleasant to deal with! More

They are very friendly, very quick, and honest so every time I vone here makes me feel very reassured l. time I vone here makes me feel very reassured l. More

Everyone was very professional and done a great job! Nikki was very polite and very helpful! Nikki was very polite and very helpful! More

I took my Telluride in for a 15,000 service which I was told would be $339. I told them I would wait for the service to be completed. Three hours later, I discovered my car service had been completed almos told would be $339. I told them I would wait for the service to be completed. Three hours later, I discovered my car service had been completed almost an hour earlier and my service guy forgot I was in the waiting room. Then I go to pay and my service cost was $482 with no extra work done other than the 15,000 service. To top it off, they wanted to charge me 3% fee if I used a credit card. I will not be back and I advise everyone else to avoid this place if at all possible. I would give them a zero if possible. More

On 12/6/23, I was offered a refund by Kia through a comment on the BBB website for poor service. I called the following day and was told it would be returned to me within a week. It is 1/5/24 and I sti comment on the BBB website for poor service. I called the following day and was told it would be returned to me within a week. It is 1/5/24 and I still do not have the money. When I called to speak to someone about it yesterday, the service manager was "out sick" for the day, so I had to leave a voicemail. I called back today and didn't give my name so he couldn't avoid me. When the service manager got on the phone, his whole attitude changed. All I wanted to know was how long it would take to get my refund. He kept talking over me and refused to answer my question. He said he got my voicemail yesterday and talked to accounting who said it has been sent. I told him that I still do not have the money and asked who I needed to speak to in accounting. He told me I wasn't speaking to anyone in accounting. This makes me think that he didn't actually give me a refund. I don't think everyone in the service department is a crook, but this particular service department and dealership are awful. I do not recommend buying from them. Check out the negative reviews on the BBB website for more details. They picked the wrong one. More

They never answer the phone in service department. They never return your call. Only gave one star because it won’t let you continue by choosing zero They never return your call. Only gave one star because it won’t let you continue by choosing zero More

I have been going back and forth about submitting a review about this location. My first issue was my engine knocking and my car not accelerating. I took it in to get tested. Of course they see nothing review about this location. My first issue was my engine knocking and my car not accelerating. I took it in to get tested. Of course they see nothing wrong! Next was my oil leak issue! I had been calling for months to get all of my recalls fixed. Finally after several months of calling someone in the service center answered the phone. I explained what I needed and that I have left several vm. This guy had the nerve to basically call me a liar. He said that they call all of the customers back! I said that he was lying!!! I asked to set up an appointment for service and was told they don't have any appointments available for the next few months! I promise the very next day on July 18th my Kia was stolen due to the recall on the anti theft software. My 2019 Kia Optima was STOLEN!!!!!!!! I have full coverage and have to have over $11,326.43 worth of body work done! I went back to the kia service center to update them. I am not sure why the men in the service center are so rude and dismissive. I felt like i was being treated like a criminal! The total lack of empathy and compassion that this place has is sickening. I can almost guarantee that once my car comes into the service center they will try to con me out of more money!!!! They offered me no assistance whatsoever!!!! I guess my money or business holds no value here! Every minority person isn't ghetto or uneducated!!! But yet they treated me like stray dog! But wait, even stray dogs get treated better than I did! More