Kia Of Chattanooga

Great service! We came to test drive a Kia Rio and a Kia Forte. I was reluctant about buying a new car because I didn’t think it would be affordable. They allowed us We came to test drive a Kia Rio and a Kia Forte. I was reluctant about buying a new car because I didn’t think it would be affordable. They allowed us to test drive both of the cars. I instantly loved the Kia Forte. We told them there was another car we were looking at and wanted to test drive. They were extremely understanding and friendly. They went ahead and let us see what payments would be for various different combinations of interest and length of term. They worked to stay within my budget of payments. After we test drove the other vehicle we saw there was no way it would compare to the Kia Forte. We went back to Kia and let them know of our choice. They started paperwork and pulled my car off the lot and sent it for cleaned and filled it up. They got us through paperwork quickly but still were very informative. Once all the paperwork was done they went over features about the vehicle and helped me hook up my phone. We had a wonderful experience. More

Amazing! They were so very helpful and went above and beyond to get me into my New Kia Ria S !! Thank you a thousand for all you guys did for me and my kids! They were so very helpful and went above and beyond to get me into my New Kia Ria S !! Thank you a thousand for all you guys did for me and my kids! More

Good job Friendly and curious. My only issue is that it shouldnt take over an hour for a oil change and tire rotation. I will be areturning customer. Friendly and curious. My only issue is that it shouldnt take over an hour for a oil change and tire rotation. I will be areturning customer. More

Not Trustworthy My airbag light came on. It turned out it is a common issue for my car and the part was under extended warranty. The service associate told me that th My airbag light came on. It turned out it is a common issue for my car and the part was under extended warranty. The service associate told me that there was a $100 diagnostic fee and IF it was the part under warranty that was broken, they would wave the fee. That sounded fishy to me, so I rescheduled my appointment and called Kia and got a copy of the warranty. It clearly states in the warranty that if at any point the airbag light comes on, Kia will diagnose the problem for free. I called the manager to let him know, and he said “That’s just how we’ve always done things around here, but if that’s what the warranty says that’s what we’ll do. I’ll let my employees know we need to change that policy in this case.” When I got to my appointment the next week, the employee again told me it would be a $100 diagnostic fee. I read the clause in the warranty to them where it states they have to diagnose it for free. The employee kept interjecting “IF it is the OCS sensor.” Which is silly because you can’t just verbally add a clause to a warranty. I told her I spoke to the manager last week and he told me he would alert them that they should in fact diagnose airbag problems for free. She said ok they would diagnose it if that’s what the manager said. I couldn’t help but feel like they are ripping people off who don’t go through the trouble of looking at the warranty themself. It left a really sour impression on me. I won’t return. More

They were great! They were so nice and helpful and very patient with me. They answers all of my questions. I truly had a wonderful experience!I will definitely be back They were so nice and helpful and very patient with me. They answers all of my questions. I truly had a wonderful experience!I will definitely be back More

Great, but Excellent! I didn’t know that the 30,000 checkup was going to entail $350, so that was a SHOCK! So I will have to save up for that one. Staff very Excellent! I didn’t know that the 30,000 checkup was going to entail $350, so that was a SHOCK! So I will have to save up for that one. Staff very helpful, as usual! More

First time buying a new car We had an awesome experience and drove away in the new car we wanted! We couldn't have asked for a better sales rep or service,so easy to work with an We had an awesome experience and drove away in the new car we wanted! We couldn't have asked for a better sales rep or service,so easy to work with and eager to help. We would absolutely recommend Joey Cutrer to anyone. Very happy customers,thanks so much KIA of Chattanooga!!! More

New Purchase Helpful, friendly staff who made the experience absolutely wonderful! We would recommend car buying at Kia of Chattanooga for anyone looking for a new Helpful, friendly staff who made the experience absolutely wonderful! We would recommend car buying at Kia of Chattanooga for anyone looking for a new car. More

Good experience buying my first car I came here to get a car. I've never bought one before and the staff was very helpful, understanding, and knowledgeable about their cars and buisness. I came here to get a car. I've never bought one before and the staff was very helpful, understanding, and knowledgeable about their cars and buisness. I had no problems and I would recommend this dealership to everyone. More

Awesome service I have been going there for years. Robert in the Service Dept is so friendly and accommodating. I wouldn't take take my car anywhere else. Everyone wa I have been going there for years. Robert in the Service Dept is so friendly and accommodating. I wouldn't take take my car anywhere else. Everyone was so nice and helpful. More