Kia Of West Nyack

Protect your car, time, and sanity by avoiding this service department. Ruben Negron, the service manager, held my car for over two weeks for what should have been a straightforward recall, oil chan service department. Ruben Negron, the service manager, held my car for over two weeks for what should have been a straightforward recall, oil change, and rim replacement. The problem? Despite paperwork showing the recall was completed — and Ruben personally confirming it — the work was never done. I only discovered this when Kia Corporate contacted me six months later to notify me that the recall was still outstanding. When I confronted Ruben and the Kia West Nyack team, he lied to my face, claiming I told them not to perform the recall because "I didn't want the engine moved" (no idea what this even means, it was never discussed and sounds like a poorly thought out excuse. Regardless, their own paperwork directly refuted this. And honestly, what reasonable person would be fine leaving their car at a dealership for two weeks just for an oil change and rim replacement? Not only did I lose those two weeks without my vehicle, I then had to bring it to Kia White Plains, who completed the recall in under 24 hours (would recommend them, by the way). I also shared my experience with Kia Corporate (who did nothing) and the dealership’s ownership group, Dennis & Co. Auto Group, who simply referred me back to the very same dealership. Kia of West Nyack should be ashamed of how they treat customers, especially when the recall in question carried a fire risk. Do yourself a favor: go to a different Kia dealership, and avoid Dennis Auto Group dealers altogether. More

I just want to thank everyone at kia of west nyack who was involved in helping me get into an amazing vehicle. Thank you for making this process so simple and easy. Leticia, Chris, Melvin, Oliver, tomy. was involved in helping me get into an amazing vehicle. Thank you for making this process so simple and easy. Leticia, Chris, Melvin, Oliver, tomy. We owe you big time. More

Took care of all my issues and in a personable manner. We appreciated him doing that. We appreciated him doing that. More

Whenever I am there I am treated so well. The gentleman there is very caring and keeps me well informed. He may be the manager. I will be coming to West Nyack instead of Jack Daniel’s for my The gentleman there is very caring and keeps me well informed. He may be the manager. I will be coming to West Nyack instead of Jack Daniel’s for my next car. More

I’m totally satisfied with the way my service was handled and Ron the service representative was very helpful and Ron the service representative was very helpful More

Professional and attuned to my concerns. Ron was keeping me aware of the service progrrss Ron was keeping me aware of the service progrrss More

From the beginning of the transaction everything was very smooth. Great experience to the end! smooth. Great experience to the end! More

Stay away from this dealership. Once they make the sale they forget about you. They don’t return calls or emails. A trim around my window came loose, they wouldn’t fix it. Issue wit Once they make the sale they forget about you. They don’t return calls or emails. A trim around my window came loose, they wouldn’t fix it. Issue with my tire, didn’t fix it. Stay away. More

Service rendered was excellent. The service manager explained everything clearly and gave me an expected completion time which was met. The car was returned washed and greatly appre The service manager explained everything clearly and gave me an expected completion time which was met. The car was returned washed and greatly appreciated. More