Kia Of West Nyack

Awesome I called on March 1st 2019 looking for the exact vehicle that I desired. My credit is not great and I had other extenuating factors that most dealersh I called on March 1st 2019 looking for the exact vehicle that I desired. My credit is not great and I had other extenuating factors that most dealerships don't even give you a second thought and Nick and Keith were the best all the way and they didn't treat me like a second class citizen. No they treated me with Royalty with who I am.. By Saturday March 2, 2019 I drove out of the dealership with new plates, I had my insurance everything in one swoop! I was so pleased and felt blessed by such a surprise.. I highly recommend this dealership hands down! More

I love but pick transaction took too long ! I don’t ever remember it taking so long when I came to the dealer to pick up my lease vehicle. Usually everything was ready in a packet , I signed ,pl I don’t ever remember it taking so long when I came to the dealer to pick up my lease vehicle. Usually everything was ready in a packet , I signed ,plates were put on car & off I went ! This needs to be improved ! This was my 4 vehicle I leased from them! More

Scam Dealership Through and Through I found a well priced Kia Certified Pre-Owned Vehicle for sale at this dealership online. However, I live 4.5 hours away so I decided to call the dea I found a well priced Kia Certified Pre-Owned Vehicle for sale at this dealership online. However, I live 4.5 hours away so I decided to call the dealership before I made the drive to buy the car for my daughter. First, I was assured that the vehicle had no interior or exterior cosmetics issues, and I was assured that the tires and brakes passed the Kia Certified Pre-Owned requirements. Then I asked how much they planned to charge me in fake "dealership, management, or process" fees. This is when I should have ran away. This dealership posts deceptively low prices online to lure customers in so that they can charge them a $1,300 "dealership" fee. Now, most dealership do charge some kind of xxxxxxxx fee like this but its typically only $250, maybe $500 if they're real greedy. For some reason, I haggled instead of running and they eventually agreed to reduce their fake fee to $600. I still thought the fee was too much but the car seemed like it was a still a decent deal so I made the 4.5 hour trip. When I arrived, they expected me to buy the car without even looking at it. Of course, I insisted on seeing the car first and found the car in the back. I first noticed that they lied about its condition because the car had dings, scratches, and stains on the seats. However, they were minor so I decided to look past it since I just drove so far. Then I noticed the tires, especially the rear tire tread because it was almost to the tread bars. When I tried to say the tires did not meet the specifications required to be a Certified Pre-Owned vehicle, the very rude manager came over and tried to be intimidating (it was funny). I guess its his "hard sale" tactic. He insisted that the tires met the minimum specs of 5/32, but refused to get a tire tread gauge to show me and refused to replace the rear tires. Of course, they knew that they already lured me in from 4.5 hours away and that I had to find a car for my daughter that day, so I regrettably purchased the car. When I got home, I checked the tires and the rear tires were at 2/32 and the front tires were at 4/32. For reference, a new tire is typically 10/32 or higher. Nick Faust was nice enough and I have no problems with him. More

Three month service check My car was ready on time and the service associate walked me to. my car. He asked me was their any thing I needed to know before my next service call. My car was ready on time and the service associate walked me to. my car. He asked me was their any thing I needed to know before my next service call. He also took the plastic cover and paper sheets off the floor to make sure they did not leave s y of their garage for me to throw out. More

Overall experience Sales person Brett was terrific. He was very patient and had great customer service. Manager Ucef was very honest and kept his word on our agreement. Sales person Brett was terrific. He was very patient and had great customer service. Manager Ucef was very honest and kept his word on our agreement. However the financial process and the registration process was way too long. Apparently the dealership was short handed in the finance department and getting the car took way longer than expected. I had to wait over two hours when I returned to pick up car the car and was also not able to pick up the next day because finance did not have enough resources. In addition, my questions in finance were not answered to my satisfaction. More

Speedy Service Once again, Kia of West Nyack provided beyond amazing service. The order part for repair arrived on time, as quoted. Car was finished and ready for pi Once again, Kia of West Nyack provided beyond amazing service. The order part for repair arrived on time, as quoted. Car was finished and ready for pick up with in an hour. More

Happy New Kia Owner I went in wanting to leave with a brand new car and I did! The staff was super friendly and helpful along the process. Even though the process was lon I went in wanting to leave with a brand new car and I did! The staff was super friendly and helpful along the process. Even though the process was long (as expected) the employees we worked with made it pleasant (Kristian and Youssef). More

Great experience from the time of drop off to pick up April took great care and attended to the needs of the scheduled service appointment. There was no wait, and everyone there was very courteous. Five s April took great care and attended to the needs of the scheduled service appointment. There was no wait, and everyone there was very courteous. Five stars. More

Oil change Everyone was helpful and answered any and all questions I had. My car was completed in a timely manner and I even had a free car wash. Everyone was helpful and answered any and all questions I had. My car was completed in a timely manner and I even had a free car wash. More

Improved Service I was pleasantly surprised at the improvements at this Kia dealership! The customer service was excellent and the new layout was appealing. My only d I was pleasantly surprised at the improvements at this Kia dealership! The customer service was excellent and the new layout was appealing. My only disappointment was that my car was not cleaned. Keep up the good work! More