Kia Of West Nyack

Impatient Manager The people who work the desk were wonderful and helpful. I had a question that the manager needed to answer. He came out of the office and appeared di The people who work the desk were wonderful and helpful. I had a question that the manager needed to answer. He came out of the office and appeared disturbed that had to help me. He cut me off and was rude to me. He went back to the office and when he returned he was nicer. This was not the first time he spoke to me sharply. While I was waiting I asked one of the woman at the desk if they could charge my car. They went to ask the manager and he, at first, didn’t want to do it. Why? I bought the car there why is it a problem? I understand that people have bad days but this is your job! Dealing with customers!!! More

All the workers were so professional and pleasant I brought my car based on a recall notice. Got an appointment immediately. I was the first one there at the service shop, they took my info and I wa I brought my car based on a recall notice. Got an appointment immediately. I was the first one there at the service shop, they took my info and I was out of there so quickly and even early to go to work. Thank you. More

KIA of West Nyack Service Center I have never had an unsatisfactory service visit at this facility. I am on my second Kia so have been coming here for years. Thank you. I have never had an unsatisfactory service visit at this facility. I am on my second Kia so have been coming here for years. Thank you. More

Service Center The service center is top notch. The employees are always professional and courteous. They greet you with a smile and escort you to your car when the The service center is top notch. The employees are always professional and courteous. They greet you with a smile and escort you to your car when the work is done. They are very accommodating with a nice cozy waiting area. Making an appointment is a pleasure and they give you an exact time your car will be done. More

Exceptional service Juan and his staff at the service area were efficient and professional. I was able to get my car fixed with in a couple of hours. Juan and his staff at the service area were efficient and professional. I was able to get my car fixed with in a couple of hours. More

Buyer Beware Buyers Beware! I purchased a Truck from them on 8/17/18 Said I was approved, I left with the vehicle. Today is 9/18/18 it's been over a month, they Buyers Beware! I purchased a Truck from them on 8/17/18 Said I was approved, I left with the vehicle. Today is 9/18/18 it's been over a month, they called me today saying they can't get me approved with the bank that I signed the paperwork for. Told me I have to return the vehicle, Why would anyone in their right mind buy a car from you, without knowing if the car is really theirs or not. Now you have me approved with another Bank, but want the Truck back until the deal is Finalized! Shady Dealership, Stay Far Away Been nothing but a headache since Day 1. More

Excellent I came in for an oil change and free tire retation. Gail in service department advised me that I needed my software updated. The service was quick and I came in for an oil change and free tire retation. Gail in service department advised me that I needed my software updated. The service was quick and professional. Gail also looked up the two other vehicles we own or lease and told me that the forte was in need for service. Excellent service. More

Professional and timely I would recommend the service dept to anyone The service was timely and the service person was courteous. I would recommend them to everyone Great job I would recommend the service dept to anyone The service was timely and the service person was courteous. I would recommend them to everyone Great job!! More

Scheduled Maintenance was Expensive I had 15,000 mile scheduled maintenance done on my 2016 Kia Soul. Setting up an appointment via phone was pretty easy. They allow you to reques I had 15,000 mile scheduled maintenance done on my 2016 Kia Soul. Setting up an appointment via phone was pretty easy. They allow you to request an appointment via their website. The service department does not stay open late; the latest appointment they were willing to make was at 2:30. The maintenance cost over $300 to replace windshield wipers, change the oil, and replace some filters. I do not have any experience with any other Kia dealers; so, I am not able to say whether Kia of West Nyack is better or worse than average. I answered "No" to the question "Would you recommend this service center?" because this DealerRater site requires you to make a selection. But the truth is that I don't know if I would recommend them or not. More