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Kia Of West Nyack - Service Center

West Nyack, NY

4.7
342 Reviews

342 Reviews of Kia Of West Nyack - Service Center

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November 22, 2019

Service waiting area I gave 5 stars because Susan and the service was excellent !! Extremely professional. I do however would make a suggestion the waiting area is not co More

by maggi.mas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan
Dec 01, 2019 -

Kia Of West Nyack responded

We are very glad to hear that Susan earned your five stars with her professional service! We also appreciate your feedback regarding our facilities and will take this into consideration moving forward. Thank you for your business!

November 20, 2019

Service center was Very accommodating. I Dropped off my car without an appointment and was able to pick up very soon there after. Thank you More

by BKILLCOMMONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
November 20, 2019

Customer Service I was greeted by Michael upon my arrival to have my car serviced. He was very courteous and professional in explaining what my car required and approx More

by JKMINDOBBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 21, 2019 -

Kia Of West Nyack responded

We love to hear that Michael welcomed you to our dealership with professional service. It's also great that our shuttle service made your visit more convenient. Thank you for allowing us the chance to assist you!

November 20, 2019

very good fron man did not know a lot i came for a recall he told me a oil chang my car is silver he brings a black one More

by USHERSPIRA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
i dont know the name but the front man ho toke care on me did not know a lot a came for a recall at the end he asked me like you came for a oil change my car is silver he told me her is your car it vas a black one
Dec 01, 2019 -

Kia Of West Nyack responded

This definitely does not sound like the service standard we hold ourselves to here at Kia of West Nyack. I'm sorry for the mistake made when delivering the vehicle and I'll be sure to communicate with my team so that we can improve. Thank you for your feedback. Kathy Finn - Customer Care Manager - (877) 811-9330

November 19, 2019

Did not receive complimentary services I was promised The guy on the phone was great when I spoke to him. He offered to give me a complimentary at wash and said he would check my tire pressure. Along with More

by T76T98K02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 01, 2019 -

Kia Of West Nyack responded

I'm so sorry that we overlooked your car wash and tire pressure. It sounds like there was a miscommunication on our end and I apologize that we let you down. We would be happy to take care of this for you, if you're still interested. Don't hesitate to give me a call. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

November 19, 2019

Great customer service from Vincent Vincent was polite and helpful and checked in as I waited. The complementary car wash was also a nice perk. I had to switch to this dealership due t More

by MARIA.JOSE.FITZGERALD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent
Nov 19, 2019 -

Kia Of West Nyack responded

Maria - We love to hear that our service stands out from your previous dealership! Thanks so much for the compliments of Vincent and for rating Kia of West Nyack five stars. We look forward to our continued relationship.

November 18, 2019

Great experience They were very helpful in every way. Shuttled me back and forth to where I needed to go. Took care of what I needed quickly and easily. More

by nissonp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Erickson, Shane Bacchas
Nov 18, 2019 -

Kia Of West Nyack responded

We are so glad to hear that the Kia of West Nyack team delivered helpful service! Thank you for coming to us for your auto needs.

November 18, 2019

Smooth Then entire transaction was smooth. There was no extra service pressure most They try and get you on. I would recommend their service for sure. More

by robert.manea@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Bacchas
Nov 18, 2019 -

Kia Of West Nyack responded

Hi Rob - Thank you for posting about your visit to Kia of West Nyack so that others will know what it's like to be our guests! We are delighted to earn your recommendation and look forward to serving you next time.

November 18, 2019

Thank you for another great service visit. My service advisor Susan Roberts was the best! Susan fulled explained the 60K check, what would be done, the cost etc. And the work was completed More

by ANEARY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Roberts
Nov 18, 2019 -

Kia Of West Nyack responded

It was our pleasure to assist you! Thank you for coming to Kia of West Nyack for all your auto service needs and for stopping by to share your kind feedback about Susan. We look forward to your next visit with us.

November 15, 2019

Kia of West Nyack review My experience at Kia of West Nyack was a pleasant one.. All employees I dealt with were professional-courteous.. Thought the waiting area needed impro More

by GDLUTHER73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan in service.
Nov 15, 2019 -

Kia Of West Nyack responded

Thank you for the kind words about our team! We also appreciate this feedback about our facilities. Hope to see you next time at Kia of West Nyack!

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